Pluxee Annual Report 2025
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Cover
This copy of the annual financial reporting of Pluxee N.V. for the year ended August 31, 2025 is not presented in the ESEF-format as specified in the Regulatory Technical Standards on ESEF (Delegated Regulation (EU) 2019/815). The ESEF single reporting package is available at: www.afm.nl/en/sector/registers.
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Introduction
Fiscal 2025 was another milestone year for Pluxee, marked by strong execution, profitable growth, and continued progress in delivering on our strategic vision.
Pluxee continues to execute its growth ambition in a world moving at great speed, capturing opportunities in our high potential Employee Benefit and Engagement market. Robust, sustained demand for the Group’s solutions in Fiscal 2025 underlined the strength and resilience of our business model, amid a challenging political and economic environment. In Fiscal 2025, Pluxee further strengthened its global leadership position, supported by its continuously enhanced digital multi-benefit offering. The Group is also particularly proud to have expanded its global presence through strategic acquisitions across its three regions, including Europe, Latin America, and Asia.
The outlook for the Employee Benefit and Engagement sector remains promising, as companies recognize the importance of fostering employee engagement to sustain their competitive advantage. At the center of a virtuous B2B2C ecosystem, Pluxee continues to demonstrate the strength of its strategy, today serving over 500,000 corporate clients and their more than 37 million employees, while connecting them with over 1.7 million merchant partners. The Board of Directors is proud to support a Group that creates such a positive impact for businesses, public institutions, and beneficiaries worldwide.
Following last year’s successful spin-off, Pluxee has firmly established itself as a full-fledged, autonomous player, with a strong identity and clear strategic roadmap. The achievements of Fiscal 2025 are first and foremost a testament to our 5,626 employees, whose energy and commitment have been key to developing the business and attaining such impressive results.
“Pluxee has firmly established itself as a full-fledged, autonomous player, with a strong identity and clear strategic roadmap.”
As we enter the new fiscal year, Pluxee is embarking on an exciting new chapter. We will continue to enhance what is already the market’s most comprehensive offering, consolidating our position as the leading pure player in the Employee Benefit and Engagement sector.
The employee engagement sector has continued to grow over the last fiscal year. What is driving this momentum?
In today’s fast-changing world, where companies are facing rising pressure to deliver stronger performance, employee engagement has become an imperative for any successful business.
To better understand what drives engagement, we recently conducted a global study. The results were striking: while 83% of employees say they “like” or even “love” their company, lasting engagement depends on clear signs of care and recognition. Employees are looking for companies that help them to balance their personal and professional priorities, at all stages of life.
Another significant insight is that employee benefits are the second biggest factor of a company’s appeal, just after attractive salaries, underlining the continued relevance of Pluxee’s mission: to create a personalized and sustainable employee experience, at work and beyond.
Fiscal 2025 was a pivotal year for Pluxee. We stepped up the execution of our strategy to strengthen our leadership by reinforcing our activities in Meal & Food benefits, while expanding our global Employee Benefit and Engagement offerings.
Of course, what stands out for this fiscal year is that we achieved all our financial targets, delivering +10.6% Total revenue organic growth, in line with our low double-digit objective, +230 basis point Recurring EBITDA margin on an organic basis and 89% Recurring cash conversion.
This year’s strong performance provided a powerful demonstration of our strategy execution, with business volume issued (BVI) totaling 24 billion euros. I am very proud of these results, achieved thanks to the steadfast commitment of our teams around the world.
Over the past year, Pluxee has brought new expertise and talent on board through strategic acquisitions. How has M&A supported your growth ambitions?
M&A played a decisive role strengthening our presence in key markets, broadening our offering, and integrating innovative technologies.
It was a busy year including the integration of Cobee and its roll-out in Spain, Mexico and Portugal, together with the acquisitions of Benefício Fácil, a provider of mobility solutions for public transport in Brazil, and MyBenefits, a Romanian company that has developed innovative technology to offer flexible benefits. We are equally excited to bring on board two local employee benefit players, Welfare Solutions in Italy and Benefity in the Czech Republic, as well as Skipr, a state-of-the-art employee mobility solution in Belgium, and ProEves, a leading corporate childcare player in India.
At the same time, our partnership with Santander is now bearing fruit. The venture is fully operational, with Santander’s nearly 4,500 sales force managers — of whom around 2,500 focus on SMEs — working to significantly strengthen our commercial presence and growth potential in Brazil.
We are the only pure player in Employee Benefits and Engagement, serving more than 37 million consumers. Behind Pluxee’s large end-user base are hundreds of thousands of merchant relationships and millions of daily transactions, giving us unique insights to better serve our clients and meet employees’ needs. Drawing on these extensive data assets, we are able to deliver the most comprehensive range of solutions in the market, with over 250 products.
Employees increasingly seek personalized and flexible benefits: they want to choose what works for them. I’m excited about how our product range is evolving to meet these expectations. For instance with the acquisition of Skipr, we are accelerating our mobility offering, powered by cutting-edge SaaS technology. It enables employees to select their preferred mobility options each day, while giving human resources teams a flexible tool to personalize benefits, manage expenses efficiently, and track carbon footprints.
We invest a substantial share of our Total Revenues each year. Around 90% of these investments are directed to information technology, data and digital infrastructure, representing around 100 million euros annually.
Through these investments, we have built a cutting-edge modular one-platform ecosystem that processes more than four million transactions daily. It allows us to structure and automate data at scale so that we can analyze behavior in real time, deepen our consumer knowledge, and monetize our findings, creating real value for Pluxee and our stakeholders. For example, in Romania, we leveraged our data assets to create premium solutions for merchants, providing actionable insights to optimize their performance. Adoption accelerated rapidly: within months, over 40% of merchants used one of these solutions, showing clear market demand.
Increased digitalization also means we are paying constant attention to cybersecurity, which is why we continue to invest in recruiting leading experts to strengthen our capabilities.
Finally, artificial intelligence is also a key focus. We empower our teams to use AI effectively and explore how it can enhance the experience of all our stakeholders, starting with client services. In France, we use AI chatbots to filter requests and guide consumers to human support at the optimal moment in their journey.
“Behind Pluxee’s large end-user base are hundreds of thousands of merchant relationships and millions of transactions, giving us unique insights to better serve our clients and meet employees’ needs.”
In a fast-changing world, how does the Group address regulatory changes across the countries where it is present?
Regulatory evolution is inherent to the employee benefit business, in every country where we operate. Continuously modernizing local frameworks is vital to meet evolving consumer needs and consumption patterns.
That is why Pluxee actively engages in constructive dialogue with public authorities to ensure regulatory changes reflect the needs of all stakeholders — employers, the end-user employees, and our merchant partners. By continuously adapting to market and regulatory developments, the Group contributes to the long-term sustainability and broader deployment of the employee benefit ecosystem.
The more than 1.7 million merchants in our network are key partners. We continuously support their businesses by generating incremental volumes, streamlining operations, and providing complementary services. All of this helps them to drive growth, optimize costs, and build loyalty.
As an example,, our data and analytics expertise enables merchants in Colombia and Mexico to deploy marketing campaigns, dynamically segmented for their user base, with measurable return on investment. In France, we integrated geolocation into our apps to spotlight affiliated merchants that embrace sustainable sourcing practices.
The value we bring is clear: 7.0 billion euro business volume, at constant foreign exchange rates, were reimbursed to small and medium merchants in Fiscal 2025, with the ambition to grow this number to 8 billion euros by the end of Fiscal 2026.
Employee engagement is at the core of Pluxee’s business. How are you engaging your own teams to deliver on these ambitions?
Our mission is simple yet powerful: to create a personalized and sustainable employee experience, both at work and beyond. This shared mission fuels our growth, individually and as one team.
We began by focusing on how we work together. At the heart of our business is Life@Pluxee, our cultural framework defined in Fiscal 2024, which outlines how we collaborate to be a smart leader in Employee Benefits and Engagement. Complementing this is our Leadership Compass, which ensures managers consistently bring our values to life across the organization.
This year, we reviewed our Employee Value Proposition, the experience we promise to current and future employees. Built around four key pillars - Inspire, Impact, Grow and Belong - it serves as a strategic lever to attract and retain a high-performing, diverse workforce.
When it comes to benefits, we lead by example. All 5,626 employees enjoy meaningful, universal benefits including a minimum of 12 weeks of parental leave, psychological support, a family-care leave option to assist loved ones, and financial protection. These benefits have been instrumental in enhancing engagement, with our employee Net Promoter Score rising to +33.1 this year.
Sustainability is a strategic priority for Pluxee. How is it shaping Pluxee’s future, and is there a project you are particularly proud of?
Developing our growth ambition sustainably is at the center of our business model, shaping everything we do: from building trust with our stakeholders and promoting employee well-being, to supporting local communities and reducing our environmental impact to achieve carbon neutrality by 2035.
In Fiscal 2025, we strengthened these commitments, making demonstrable headway in our objective of expanding the reach of our offering to small and medium-sized merchants through a suite of services tailored to them. It is gratifying to know that we contribute to the growth of their businesses while empowering them with digital capabilities through accessible, business-enhancing tools.
We also supported our local communities in expanding financial inclusion for underprivileged populations. For instance, in the Czech Republic, we launched a scholarship program in partnership with Stop Hunger and Czechitas to support the professional integration of women in vulnerable situations. By providing comprehensive and personalized support in training, mentoring, and job search activities, we helped several participants secure stable employment in the tech sector this year — a success that makes both me and our employees particularly proud.
All these accomplishments reflect the dedication of our global and local teams, the strategic leadership of our Executive Committee, the ongoing support of our Board, and the confidence placed in us by clients, consumers, and merchant partners.
In an increasingly challenging and uncertain environment, Pluxee has been able to deliver robust commercial performance, driven by strong new-client momentum and healthy net retention. These positive business trends give us confidence in our ability to leverage Pluxee’s resilient business model, activate our growth drivers, and pursue greater operational efficiencies to navigate the current context while sustaining profitable growth over the long run.
As the beating heart of a rich and expanding B2B2C ecosystem of clients, merchants, and consumers, Pluxee continues to drive the expansion of the Employee Benefit and Engagement market.
People are the cornerstone of Pluxee’s success. The company is dedicated to cultivating an engaging employee experience that gathers teams around a shared culture and fuels its ambition to be a smart leader in Employee Benefits and Engagement.
Life@Pluxee, the Group’s corporate culture framework, defines how Pluxee engages with all its stakeholders, striving to be a Smart Leader of Employee Benefits and Engagement.
In Fiscal 2025, it was broadly deployed across Pluxee, with 99% of employees participating in dedicated workshops.
During the year, Pluxee took the model one step further by creating the Life@Pluxee Leadership Compass. This tool outlines eight leadership competencies that will foster Pluxee’s culture and business.
In 2025, Pluxee strengthened its commitment to its employees with an enriched employee value proposition. This promise stems from one ambition: to be a smart leader of Employee Benefits and Engagement. It is supported by four key pillars:
► Belong ► Inspire ► Impact ► Grow Pluxee is the beating heart of its communities. Employees are part of something bigger, an inclusive and connected community where everyone has a place, and every contribution counts. Each and every Pluxee employee is moving the world of work forward. This pillar reflects the creative, collaborative energy that turns bold ideas into possibilities and sparks new ways of working. By leveraging four decades of market insight in combination with data and technology, employees build richer, more engaging digital experiences. Pluxee employees are passionate about the employee experience and improving everyday life for millions. They enable moments that matter, helping to bring positive change across Pluxee’s ecosystem of clients, consumers, merchants, and communities. This Impact is reflected in Pluxee’s bold commitment to diversity, inclusion, sustainability, and its support for local economies around the world. At Pluxee, everyone is accountable for delivering global performance – collaborating as One Team, developing skills collectively, and shaping a brighter future. In Fiscal 2025, Pluxee was awarded the Great Place to Work certification in multiple locations around the world, demonstrating the Group’s success in creating an environment where employees thrive.
In 2025, Pluxee conducted a study with Ipsos to obtain a broad and precise view of how employees experience engagement around the world. The research covers ten countries and includes the responses of 8,700 people across diverse sectors and life stages, 80 video testimonials, and contributions from top-tier experts. Combining both breadth and depth, the study leverages comprehensive international data and representative samples to arrive at valuable insights into how people manage work today within the broader context of their lives.
“Employees cannot divide their lives into two separate parts. They seek to blend various aspects of their lives into a unified whole. The true challenge is not balancing work and life, but rather finding synergies between both.”
Employees view their work as a meaningful part of their lives, alongside personal and community commitments. However, they do not want to feel pressured to choose between work and their personal priorities. A vast majority of respondents (71%) say work is essential but not the sole focus of their lives.
Engagement at work is not something employees unquestioningly adopt and it is not as simple as being all in or all out. Rather, it is a living, breathing spectrum that people navigate, from doing the bare minimum to achieving peak performance. Measured Engagement is a consistent phenomenon observed across all generations of employees, accounting for 32 to 35% of the workforce. These employees choose to engage with their work intentionally, without compromising their boundaries, personal values, or the balance they seek to strike between work, personal life, and community commitments.
► 83%
of employees used words such as ‘like’ or ‘love’ to describe how they feel about their organization
► 71%
say work is essential but not the sole focus of their lives
► 34%
of employees identify with Measured Engagement
“Workers often feel more in control of their lives as they find their own ways to engage, which can lead to a satisfying sense of empowerment and increased agency.”
The study highlights two primary factors that influence engagement: the importance placed on life versus work, and whether people’s focus is more personal or collective. These elements combine to create eight distinct profiles, each reflecting a different shade of engagement people might experience throughout their careers. These profiles range from those who take a measured approach to engagement, such as The Seeker, who searches for a greater sense of purpose outside of the workplace, to highly engaged profiles like The Work Centric, who prioritizes work over personal life.
In the words of expert Jean-Baptiste Barfety, these eight shades of engagement paint a picture of employee engagement that fluctuates with people’s life stages and priorities: they commit to their work while setting boundaries, they commit to social causes when they can, and conversely, they recharge their batteries when they feel the need.
► 36%
rank ‘benefits that fit my needs’ as the top driver of company attractiveness
► 43%
say a caring atmosphere at work is the factor that makes them feel the most fulfilled in their job
Employees know exactly what they seek in return for their contributions. They are particularly drawn to companies that focus on material benefits, growth and autonomy, and that foster human connections. These three key employee expectations establish a strong foundation for companies seeking to build a mutually beneficial relationship with their employees. For engagement to truly benefit both parties, organizations need to take it to the next level by gaining a deeper, more up-close and personal view of who their employees are.
When asked about the main factors that make a company attractive, more than one-third of employees mentioned benefits that genuinely meet their needs. Meeting this growing demand for personalized benefits is the way companies can unleash the full potential of their employees.
Fiscal 2025 was a second key year in the Group’s strategic development, marked by strong execution and the delivery of all targeted financial and strategic objectives. Commercial performance remained robust, with Business volumes issued exceeding 24 billion euros and driving Total Revenues organic growth up +10.6%. Recurring EBITDA margin expanded by +230 basis points on an organic basis, while the Group sustained a strong Recurring Cash Conversion rate of 89% — both well above initial objectives.
Source: Group information as of Fiscal 2025. For more information, see section 3 Business performance; Financial indicator not defined in IFRS, see section 3.5 Alternative performance measure (APM) definitions
In Fiscal 2025, Pluxee continued to advance the execution of its M&A strategy, supporting strategic ambitions and delivering incremental contributions to revenue organic growth over the year.



The integration of Cobee - a native digital player in employee benefits and engagement represented a significant milestone for the Group, reinforcing Pluxee’s leading position across underpenetrated and growing employee benefit markets in Spain, Mexico and Portugal. Pluxee signed a strategic partnership with Santander — one of Brazil’s largest private banks — in Fiscal 2024, reinforcing its leading position in the Brazilian market. The exclusive distribution agreement is now fully operational and actively contributes to Pluxee’s commercial expansion and growth prospects in Brazil. Pluxee acquired 100% of Benefício Fácil, a leading provider of public transport mobility solutions in Brazil, a fast-growing market where employee mobility benefits are mandatory. This acquisition supports Pluxee’s presence in the mobility sector and strengthens its comprehensive employee benefit offer in a key market. Pluxee also completed several strategic acquisitions of companies that strengthen the Group’s presence and competitive position in key markets across Continental Europe, Latin America and Rest of the world. These acquisitions are accelerating the Group’s multi-benefit product innovation and enhancing its digital and technology capabilities.
Sustainability is more than a responsibility: it is a driving force behind the way Pluxee does business
As the beating heart of our communities, Pluxee ensures its business is grounded in integrity, reliability, and respect. Building on this trust, the Group empowers its teams by cultivating safe, inclusive workplaces that embrace diversity, equity, and inclusion. Through our products, we amplify the impact we have on our clients’ employees. Progress unfolds when people come together, which is why Pluxee drives virtuous growth by supporting local communities, promoting sustainable consumption and inclusion, and advancing environmental awareness.
Since 2020, Pluxee has achieved major milestones on sustainability by setting inaugural ESG targets and an SBTi-validated net-zero trajectory toward 2035. The Group also joined the United Nations Global Compact and participated in its Target Gender Equality Accelerator program.
In Fiscal 2025, the Group completed its first Carbon Disclosure Project (CDP) submission — which received a B score — and earned an EcoVadis Gold medal for its second consecutive annual assessment, underscoring the accelerating maturity of Pluxee’s sustainability agenda.
Beyond Fiscal 2026, Pluxee will continue to move ahead to meet its ESG commitments, guided by a clear roadmap, and with a focus on contributing to a sustainable future for people, communities and the planet.
Pillar Topic Target Fiscal 2025
achievementsTrusted
partnerEthics and Compliance by Fiscal 2026
>99% employees trained in responsible business conduct(1)98.7% Individuals Gender Balance by Fiscal 2026
At least 42% of women in leadership positions(2)40.6% Local
communitiesSupporting Merchants by Fiscal 2026
€8bn Business volume reimbursed benefiting small and medium business merchants(3)€7.0bn Environment Net-Zero by Fiscal 2025
100% renewable electricity in all Pluxee offices(4)by 2030
65% absolute reduction in GHG emissions(5)100%
-23%
- For information on how this indicator is calculated, see section 5.7.1.1 Governance -Trusted Partner
- Leadership positions include Group CEO, Pluxee’s Executive Committee and their direct reports, excluding executive assistants, and Local Leadership (members of country-level executive committees)
- At constant Fiscal 2023 foreign exchange rates
- For the definition of renewable electricity see section 5.7.1.1 Environment - Energy
- GHG: Market-based greenhouse gas emissions reduction from Fiscal 2017 baseline; For further details on Pluxee’s net-zero trajectory and related targets, see section 5.5.1
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1.1 Introduction to Pluxee
1.1.1 A global leader in Employee Benefits and Engagement
The Pluxee Group is an Employee Benefit and Engagement solutions pure player with significant Public Benefit activities.
As of August 31, 2025, Pluxee is present in 281 countries and is the second largest provider worldwide of Employee Benefit and Engagement solutions. The group is the largest player in 17 countries in at least one benefit category locally, according to available public and market sources.
The Group sells a comprehensive suite of benefits to more than half a million clients across the globe, comprised of public and private companies spanning all sizes and industries, as well as public institutions.
Pluxee helps clients boost employee engagement by offering a suite of benefits that enhance compensation packages while remaining efficient for employers. Operating in a B2B2C model, Pluxee reaches 37 million+ consumers through its client base. These consumers have access to Pluxee’s proprietary merchant network comprised of 1.7 million+ partners and 600 delivery and e-commerce platforms (as of August 31, 2025).
Reflecting Pluxee’s mission to “bring to life a personalized and sustainable employee experience at work and beyond”, the Group provides a wide range of benefits through its rich network of merchant partners who offer meal, food, gift, employee mobility, health, financial well-being, leisure and personal growth, among others, for all stages of work and life.
Beyond giving clients a way to offer all employees a comprehensive suite of benefits — enhancing purchasing power, healthy lifestyles, work-life balance, and eco-responsibility at the collective level — Pluxee also provides Reward & Recognition solutions to act at the individual level. In addition, through partnerships such as The Happiness Index, Pluxee equips clients with tools to measure and drive engagement. Together, these solutions help companies attract, grow, and retain talent.
Driven by people and enabled by technology, Pluxee has developed an advanced and rapidly evolving digital ecosystem integrating three groups of stakeholders: clients, consumers, and merchants. This highly interconnected ecosystem is at the heart of Pluxee’s B2B2C business model.
This ecosystem provides a compelling consumer experience, seamlessly supporting daily recurrent benefit usage through meal, food, and mobility benefits or more occasional interactions (mental and physical well-being, leisure, etc.). Consumers use pre-paid benefit cards, often fully virtualized, to make purchases at affiliated merchants’ points of sale, both physical and online. With 94%, on average, of its total business volumes issued (BVI) digitalized during Fiscal 2025, Pluxee manages more than 4 million transactions daily.
Pluxee also provides digital interfaces and solutions to its clients to optimize their experience at each stage of their journey. These tech-enabled tools provide a smooth experience when onboarding new clients, interacting with existing ones, or assisting them when they consider purchasing new benefits. The Group has developed optimized client journeys for small and medium enterprises to facilitate their access to benefit products. Its digital solutions also enable merchants to go fully digital, from affiliation to virtual payment and reimbursement tracking.
Pluxee is a trusted partner to local businesses, fostering sustainable growth by helping merchants attract new consumers, supporting their daily operations, and strengthening client loyalty.
Additionally, Pluxee leverages its know-how to help local authorities and public institutions reach people in need, facilitating the distribution of social benefits. The Group’s services help public authorities promote the welfare of vulnerable residents by providing access to food, transport, and other social aid services. The Group also provides efficient means for public authorities to channel specific purpose funds to targeted groups of individuals to encourage specific spending behaviors (eco-responsible, buying local, etc.). Pluxee thereby enhances the effective distribution of public programs, leading to positive outcomes for a broad range of stakeholders.
The Group’s business model is based on corporate clients, who load funds representing the amount of benefits that their employees will spend, onto a Pluxee account. Funds from this account are paid out to merchants progressively as employees use their benefits in the merchant network. This pre-paid B2B2C model provides revenue sources from clients, merchants, and Float investment. It leads to a platform that initially requires volumes sufficient to amortize fixed costs, and eventually becomes scalable with growth (for more on Pluxee’s cash-generative business model, including an explanation of Float, see section1.3).
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1.2 The Employee Benefit and Engagement market
The Employee Benefit and Engagement market presents a very attractive growth opportunity, fueled by three powerful structural elements:
- A sizable addressable market with significant potential for increased market penetration;
- Robust, sustained market growth underpinned by mid-term positive macroeconomic trends in key countries, and the continuous growth of the employee population, particularly in developing markets;
- The combination of compelling megatrends and supportive regulation in key markets, including an upward trend in the value of authorized tax exemption thresholds.
These macroeconomic expectations and global trends lead to an estimated annual growth rate for the Meal & Food Benefit direct captured market in a range of 7 to 9% for Fiscal 2024 to Fiscal 2026.
Specific dynamics within job markets in Pluxee’s countries, and evolving consumer trends also underpin the growth case for the services Pluxee offers:
- the increase in demand for enhanced employee engagement solutions driven by competition for talent among companies;
- the growing adoption of employee benefits, driven by increasing penetration of the small and medium-sized enterprise segment;
- the growth in demand for flexibility among increasingly empowered employees;
- the positive impact of the shift to more work-from-home, with an evolution toward digital meal benefits or hybrid offers.
1.2.1 A large and underpenetrated market
- Total addressable Employee Benefit and Engagement market: Aggregate BV of all companies that are eligible to provide employee benefits, including those that do not offer these services to their employees.
The size of the global addressable Employee Benefit and Engagement market in Fiscal 2025 was estimated to be more than 1,000 billion euros in business volume. This estimate takes into account the aggregate potential business volume of all companies that are eligible to grant employee benefits (regardless of whether or not they actually offer such benefits to their employees), calculated on the basis of:
- the estimated maximum allowance that could be granted to an employee as a benefit in a given country;
- multiplied by the total number of employees that are eligible to receive employee benefits in that country.
The markets for both employee benefits and engagement are estimated to be largely underpenetrated and to be growing dynamically and continuously.
Notably in Meal & Food, accounting for 20 to 30% of the total Employee Benefit and Engagement business, the market is estimated to grow on a 7 to 9% CAGR over Fiscal 2024 to Fiscal 2026, with a penetration rate that stands at approximately 25% of the total addressable market. Within Meal & Food, the small and medium-sized enterprise segment has a significantly lower penetration rate than larger companies, and provides a particularly compelling growth opportunity.
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1.3 Pluxee’s cash-generative and scalable business model
- 500,000+ clients, comprised essentially of large, small, and medium-sized enterprises, whose human resources departments contract benefit products and services on behalf of their employees;
- 37 million+ consumers, comprised of the employees who are granted Pluxee-branded benefits by their employers;
- 1.7 million+ merchants sell their products which are redeemed through Pluxee’s various benefit products and solutions.
Pluxee operates a prepaid business, collecting cash from clients when they order the Group’s solutions, and then loading the cards and digital wallets of the clients’ employees, the end-consumers. The amount loaded onto cards and digital devices corresponds to the Group’s business volumes issued (BVI). The end-users, or consumers, then spend their benefits within the merchant network. Finally, the Group reimburses the merchants (business volume reimbursed, or BVR). This model generates three main sources of revenue:
- commissions paid by clients;
- commissions paid by merchants;
- revenue generated by the investment of the Float1.
The Float is made up of the cash collected from clients before employee benefits are issued. It remains on Pluxee’s balance sheet until these funds are reimbursed to the merchants where the end-consumers disbursed their benefits. At August 31, 2025, the Float stood at 2.7 billion euros.
Pluxee thus operates a highly scalable B2B2C business model, in which more business volume leads to revenue growth, which in turn positively impacts Pluxee’s profitability.
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1.4 A value proposition for all business stakeholders
1.4.1 A customized value proposition
Pluxee is a tech-enabled partner, offering a value proposition that fits the needs and requirements of each stakeholder in its B2B2C ecosystem.

Clients 
Merchants 
Consumers Pluxee helps clients build a more engaged workforce
- Provide tax-effective, compliant, and secure employee benefit solutions
- Manage collective and flexible benefits in one place
- Reward and recognize individual contributions
- Measure and drive engagement
Pluxee is a trusted partner that generates sustainable growth
- Attract new consumers and generate incremental revenue
- Predictable traffic with access to recurring consumers
- Augmented digital presence and local visibility
- Support daily operations
Pluxee enhances the everyday experience of employees
- Augment purchasing power
- Provide a broad choice of merchant options
- Provide multiple consumption and payment possibilities as well as simplified expense processes
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1.5 Pluxee’s profitable growth strategy
Since January 2024, Pluxee has been committed to executing the strategic roadmap presented at its first Capital Markets Day.
The Group’s strategic plan aims to drive ongoing profitable growth by combining global scale and deep local roots to further address a large underpenetrated market with high growth potential.
Pluxee’s competitive advantages enable the Group to accelerate the expansion of its Employee Benefit and Engagement products and solutions.
1.5.1 Key pillars and foundational enablers
To consolidate and amplify its strong market position and to continue to drive profitable growth, Pluxee builds the expansion of its business on two key strategic pillars:
- Pluxee’s strong leadership position in the Meal & Food benefit market;
- Pluxee’s Employee Benefit and Engagement offering beyond Meal & Food.
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2.1 Overview of Pluxee’s governance
This section of the Annual Report describes relevant elements of Pluxee’s corporate governance practices and provides the information required by the Dutch governmental Decree on Corporate Governance (Besluit inhoud bestuursverslag). This section also includes an explanation of how Pluxee applies the principles and best practices of the Dutch Corporate Governance Code (the “Code”), and the Dutch governmental Decree on article 10 of the Takeover Directive 2004/25 (Besluit artikel 10 overnamerichtlijn).
In the context of this Annual Report, which addresses the fiscal year starting on September 1, 2024, Pluxee refers to its adherence to the principles and best practices of the version of the Code dated December 20, 2022. An updated version of the Dutch Corporate Governance Code dated March 20, 2025 (the “Code 2025”) applies to financial years starting on or after January 1, 2025, and will thus be applicable from Pluxee’s Fiscal 2026 Annual Report. The Code is publicly available on the website of the Dutch corporate governance code monitoring committee at www.mccg.nl.
Pluxee N.V. is a public limited liability company (naamloze vennootschap) governed by the laws of the Netherlands (in particular volume 2 of the Dutch civil code), the Code (on a comply or explain basis) and by its articles of association (the “Articles of Association”). The corporate seat of the Company is in Amsterdam, the Netherlands. Since its incorporation, the Company has, and intends to continue to have, its place of effective management and sole registered location in France, moved during Fiscal 2024 to the Company’s address, 16 rue du Passeur de Boulogne, 92130 Issy-les-Moulineaux, France. The Articles of Association are publicly available on Pluxee N.V.’s website at www.pluxeegroup.com/governance-documents.
Pluxee N.V. is subject to various legal provisions of the Dutch financial supervision act (Wet op het financieel toezicht) and of the Dutch financial reporting supervision act (Wet toezicht financiële verslaggeving). As such, disclosure and reporting of share ownership by Pluxee’s shareholders is regulated by various provisions of Dutch law, as described in the listing prospectus dated January 10, 2024. In addition, given that Pluxee N.V.’s shares trade on the regulated market of Euronext Paris, the Company is also subject to certain French laws and regulations, and is therefore subject to the oversight of both the Dutch AFM and the French AMF, notably with respect to the European market abuse prevention regulations. Overall, as a listed issuer incorporated and listed in the European Union, Pluxee N.V. is subject to high standards of corporate governance and regulation.
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2.2 Board of Directors
2.2.1 Board rules and functioning
In accordance with its Articles of Association, Pluxee has a one-tier Board of Directors consisting of one Executive Director and nine Non-Executive Directors. The Board of Directors appointed the Executive Director as Executive Chair, as well as a Lead Director from among the independent Non-Executive Directors who serves as the chairperson (voorzitter) of the Board under Dutch law and within the meaning of the Code. The Board did not designate any vice chair. The Company adopted this governance structure on January 31, 2024 in the context of the Spin-off. Prior to that date the Company had a sole managing director.
- define, in cooperation with the Chief Executive Officer, the strategy and propose it to the Board for approval;
- demonstrate the highest values of integrity and probity, giving very clear guidance and expectations regarding the Company’s culture and values, and dedicate sufficient time, energy and attention to ensure the diligent performance of its duties;
- ensure, in cooperation with the Lead Director, that work and functioning of the Board meets the defined standards of corporate governance;
- assume all relevant responsibilities defined in the Board Rules; and
- supervise and support the Chief Executive Officer.
- the Non-Executive Directors have proper contact with the Executive Director, and the General Meeting;
- there is sufficient time for deliberation and decision-making by the Board and that the Directors receive all information that is necessary for the proper performance of their duties in a timely fashion;
- the Board and the Committees have a balanced composition and function properly;
- the functioning of individual Directors is reviewed at least annually;
- the Directors follow their induction program, as well as their education or training program;
- the Executive Director performs activities in respect of corporate culture;
- the Board is responsive to signs of misconduct or irregularities from the Company’s business; and
- effective communication with the Company’s shareholders is assured.
The Board is entrusted with the management of the Company subject to the restrictions contained in the Articles of Association and the law. This includes setting the Company’s policy and strategy. The Board may allocate its duties among the Directors by means of the Board Rules or otherwise in writing, with due observance of any limitations provided for by law or in the Articles of Association. The Board may determine in writing, in or pursuant to the Board Rules or otherwise pursuant to resolutions adopted by the Board, that one or more Directors can validly pass resolutions in respect of matters which fall under his/ their duties. In performing their duties, Directors shall be guided by the interests of the Company and of the business connected with it.
The Executive Director, i.e., the Executive Chair, shall be entrusted primarily with the Company’s day-to-day operations and the Non-Executive Directors shall be entrusted primarily with the supervision of the performance of the duties of the Directors as specified in the Articles of Association and the Board Rules. The Non-Executive Directors also perform any duties allocated to them under, or pursuant to, the law and the Articles of Association.
The power to represent the Company vests in the Board of Directors and in the Executive Chair individually. The Board vested the salaried Chief Executive Officer, Aurélien Sonet, with representation powers pursuant to a power of attorney included in the Board Rules. The Chief Executive Officer operates in close coordination with the Executive Chair, who in turn has limitations of authorities from the Board of Directors. These limitations and authorities are reflected in the Board Rules (see section 2.2.1.3).
- manage and lead the Company in its day-to-day operations and monitor the operational and financial performance of the Subsidiaries;
- be responsible for delivering financial and extra-financial performance of the Company and its Subsidiaries in line with the Company’s business plan;
- manage the implementation and proper functioning of risk management and control systems within the group;
- define, in cooperation with the Executive Chair, the Company’s strategy and propose it to the Board for approval;
- implement the Company’s Board-approved strategy and prepare and set up the necessary KPIs for monitoring the implementation and achievement of the Company’s Board-approved strategy;
- prepare the draft of the annual accounts with the corresponding annual report, in cooperation with the Chief Financial Officer of the Company;
- ensure compliance by the Company and its subsidiaries with laws and regulations, as well as applicable policies and codes of conduct;
- Demonstrate the highest values of integrity and probity, giving very clear guidance and expectations regarding the Company’s culture and values.
The Board, at its meeting dated July 2, 2025, amended the Board Rules and the respective layers of operational responsibilities of the Executive Chair and of the Chief Executive Officer, under the oversight of the Board, as summarized below. In case the thresholds indicated for the Executive Chair are exceeded, then the corresponding financial commitment becomes subject to the prior approval of the Board.
Main financial commitments and applicable thresholds (in euros) Chief Executive
OfficerExecutive
Chair(1)Investments and divestments, including through mergers, acquisitions, joint-venture transactions, sales and purchases of tangible and intangible assets, in line with the Company’s Board-approved strategy ≤10,000,000
(per project)≤30,000,000
(per project)Settlements (in litigation matters) ≤10,000,000 ≤20,000,000 Financing or refinancing arrangements (including through loans, facilities, notes and commercial papers issuance) ≤50,000,000 ≤100,000,000 Sureties, guarantees or similar undertakings ≤10,000,000(2) ≤20,000,000(2) “Tech projects”, if the total estimated project cost at completion (whether one-off or multi-year) is equal to or below ≤15,000,000 ≤25,000,000 Supplier agreements, if the total contract value (actual or estimated, whether one-off or multi-year) is equal to or below ≤10,000,000 ≤15,000,000 Leasing and/or lease agreements, if the total contract value of such leasing/lease (excluding tax, charges and indexation) is equal to or below ≤5,000,000(2) ≤10,000,000(2) - In case the thresholds indicated for the Executive Chair are exceeded, then the corresponding financial commitment becomes subject to the prior approval of the Board.
- The Board is also competent to decide if the term of such commitments exceeds 10 years.
Pursuant to the Articles of Association, the Board has established Board Rules concerning its organization, decision-making and other internal matters, with due observance of the Articles of Association. In performing their duties, the directors act in compliance with the Board Rules. The Board Rules, as amended by the Board during Fiscal 2025, are available on the Company’s website (www.pluxeegroup.com/governance-documents).
This section deals with the rules included in the Articles of Association and the Board Rules which support and apply to the above-mentioned governance structure of the Company.
The Articles of Association provide that the Board consists of one or more Executive Directors and one or more Non-Executive Directors. The Board shall be composed of individuals. The Board shall determine the number of Executive and Non-Executive Directors. Pursuant to the Board Rules, the Board shall be composed of at least eight Directors, consisting of one or two Executive Directors and, for the remainder, of Non-Executive Directors.
The Board may designate as Chief Executive Officer an Executive Director or any other employee or officer of the Company or Group Companies. The Board may also designate an Executive Director as Executive Chair. The Board shall further designate a Non-Executive Director as the Chair of the Board (voorzitter) for purposes of Dutch law. Such Non-Executive Director will carry the title “Chair”. However, if, and for as long as an Executive Chair is elected, the Chair of the Board (voorzitter) for purposes of Dutch law will carry the title of “Lead Director” instead of the title “Chair”. Certain duties and powers of the Chief Executive Officer, the Executive Chair and the Chair or Lead Director, as applicable, are set out in the Articles of Association and the Board Rules. If and for as long as (i) a Chief Executive Officer has been elected who is not an Executive Director and (ii) an Executive Chair has been elected, the Board’s tasks and responsibilities, as well as its decision-making authority, in respect of the matters that are delegated to the Chief Executive Officer pursuant to the Board Rules are instead delegated to, and shall be resolved upon by, the Executive Chair. The Executive Chair shall then authorize the Chief Executive Officer to implement and put into effect such matters, under the supervision of the Executive Chair, and ensure that the appropriate checks and balances are put in place to ensure appropriate oversight over the Chief Executive Officer’s exercise of its authorities set out in the Board Rules. The Board may designate one or more other Non-Executive Directors, other than the Chair or Lead Director, as applicable, as Vice-Chair.
The General Meeting shall appoint the Directors and may at any time suspend or dismiss any Director. Upon the appointment of a person as a Director, the General Meeting shall determine whether that person is appointed as Executive Director or as Non-Executive Director. In addition, the Board may at any time suspend an Executive Director. A resolution of the General Meeting to suspend or dismiss a Director can be passed by simple majority of votes cast representing more than one third of the issued share capital. A second meeting as referred to in article 2:120(3) BW cannot be convened. If a Director is suspended and the General Meeting does not resolve to dismiss him or her within three months from the date of such suspension, the suspension shall lapse.
Pursuant to the Board Rules, a person may be appointed as Executive Director or Non-Executive Director for a term up to the end of the annual General Meeting held in the fourth calendar year after the year of appointment, without limitation on the number of consecutive terms which an Executive Director or Non-Executive Director may serve. The Board drew up a rotation schedule for the Non-Executive Directors which may evolve over time, to achieve a staggered end to terms of office. In this regard, upon the recommendation of the Nomination and Remuneration Committee, and with a view to ensuring an orderly succession plan, the Board has decided to propose, when appropriate, the renewals of certain terms of office before they reach their official end.
Resolutions of the Board shall be passed by a simple majority of votes cast, unless the Board Rules provide otherwise. Each Director entitled to vote may cast one vote in the decision-making of the Board. Where there is a tie in any vote of the Board, the Executive Chair has a casting vote, except for certain resolutions in which the Executive Chair shall not take part as set forth in the Board Rules (§6.15 referring to article 19.6 of the Articles of Association): the determination of the compensation of Executive Directors; and the instruction of an auditor to audit the annual accounts if the General Meeting has not granted such instruction. Otherwise, the relevant resolution shall be rejected.
Under the current set up, the Board shall meet as often as the Lead Director or the Executive Chair or any group of three directors jointly deem(s) necessary or appropriate and at least quarterly. A Board meeting may be convened by, or at the request of, the Lead Director, the Executive Chair or a group of three directors jointly by means of a written notice sent to all directors.
The Board’s meetings may take place virtually or at a physical location, and they are normally held at the Company’s offices in France, or another location in France, with the Executive Directors, the Chair or the Lead Director (as applicable), and a majority of directors physically attending. Meetings may only incidentally take place virtually. In compliance with the above principles, the form and location of the meetings will be determined by the Director convening the meeting as desirable given the circumstances.
Subject to the previous paragraph, Directors entitled to vote shall be given the opportunity to attend the meeting of the Board by telephone, videoconference or electronic communication, provided that (i) all participants can hear each other simultaneously, and (ii) Directors are not physically located in the Netherlands during such meeting unless exceptional circumstances require this. The Lead Director or the Executive Chair determines whether exceptional circumstances apply. Directors attending the meeting by telephone, videoconference or electronic communication are considered present at the meeting.
A Director can be represented by another Director entitled to vote holding a written proxy for the purpose of the deliberations and the decision-making of the Board.
The approval of the General Meeting is required for resolutions of the Board concerning a material change to the identity or the character of the Company or the business, including in any event:
- transferring the business or materially all of the business to a third party,
- entering into or terminating a long-lasting alliance of the Company or of a Group Company either with another entity or company, or as a fully liable partner of a limited partnership or general partnership, if this alliance or termination is of significant importance for the Company, and
- acquiring or disposing of an interest in the capital of a company by the Company or by a Group Company with a value of at least one third of the value of the assets, according to the balance sheet with explanatory notes or, if the Company prepares a consolidated balance sheet, according to the consolidated balance sheet with explanatory notes in the Company’s most recently adopted Annual Accounts,
provided that the absence of approval of the General Meeting shall not affect the powers of representation of the Board or of the Directors.
Pursuant to the Articles of Association and the Board Rules, resolutions of the Board may, instead of at a meeting, be passed in writing, provided that all directors are familiar with the resolution to be passed and none of them, insofar as entitled to vote, objects to this decision-making process.
The Nomination and Remuneration Committee oversees the induction and training programs and provides advice on the training plans for Directors. In this regard, various topics are regularly addressed such as strategy, governance, legal affairs, finance, culture, social, sustainability and business specificities.
In Fiscal 2025, all Board members participated in a Board training session focused on Corporate Social Responsibility (including climate change aspects). This session covered the directors’ missions, duties and responsibilities, the specific regulatory environment, as well as the relevant reporting and disclosure requirements in this area.
The Non-Executive Directors also discussed and received regular updates during Board meetings on commercial developments and the competitive landscape, notably including commercial and financial KPIs.
In addition, as part of the Board annual evaluation, each Non-Executive Director is able to identify the aspects on which he or she requires training or education. The Board took into account the results of the annual evaluation for the purpose of the ongoing Director training program (for more information, see section 2.2.3.3).
On July 3, 2024, the Board of Directors adopted “Share ownership guidelines for members of the Board of Directors” whose purpose is to align the directors’ interests with the long-term interests of the shareholders of Pluxee: each member of the Board is expected to buy and own at least 500 ordinary shares by the end of his/her first year on the Board, and to hold them from that date until the end of the term of his/her office with Pluxee. Each Director shall comply with all legal trading obligations/prohibitions as set forth in the “Insider Trading Prevention Policy” as approved by the Board.
The Board carefully considers the various investor policies in this area and has not deemed it necessary at this point to adopt specific guidelines limiting or prohibiting Directors from serving on boards and/or committees of other organizations. Serving on other boards and/or committees shall be consistent with the provisions of the Articles of Association and the Board Rules relating to conflicts of interest, and all applicable laws and regulations. In accordance with the Board Rules, the acceptance by an Executive Director of a position as supervisory director or non-executive director with another company or entity shall be subject to the approval of the Board with a simple majority of Directors’ votes, including a simple majority of the Non-Executive Directors’ votes. A Director shall notify the Board in advance of any other position he wishes to pursue.
Until the end of Fiscal 2025, the Company was not yet subject to Dutch statutory rules on over-boarding. Nevertheless, all Directors comply with the restrictions of Dutch law in respect of the overall number of management and supervisory positions that executive and non-executive directors of a “large Dutch company” may hold: a person may not be appointed as a managing or executive director of a “large Dutch company” if he or she already holds a supervisory position at more than two other “large Dutch companies” or if he or she is the chairperson of the supervisory board or one-tier board of another “large Dutch company”. Also, a person cannot be appointed as a supervisory director or non-executive director of a “large Dutch company” if he or she already holds a supervisory position at five or more other “large Dutch companies”, whereby the position of chairperson of the supervisory board or one-tier board of another “large Dutch company” is counted twice.
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2.3 Senior management team
The Chief Executive Officer, Mr. Sonet, leads a senior management team, the Executive Committee. This executive team, comprised of 12 senior leaders from across the Group, encompasses a diverse range of educational backgrounds, professional experience, skill sets, nationalities, and age groups. The Executive Committee reflects a diversity of senior management experience gained within large and scale-up companies, French and non-French entities, and companies at different stages of their digital transformation. It is gender-balanced, as 42% of its members are women. The Executive Committee also benefits from a diversity of corporate perspectives. It is comprised of senior executives who held positions of different tenure lengths within the Sodexo Group (prior to the February 2024 Pluxee spin-off), or who had leadership roles at other global corporations before joining Pluxee. All these leaders have significant international management experience.

Aurélien Sonet
Chief Executive Officer
- Pluxee CEO since 2017, confirmed in his position post-rebranding of Sodexo Benefits and Rewards Services (BRS).
- 24-year tenure at Sodexo Group.
- From 2017 to 2023, CEO of Sodexo’s BRS business and member of Sodexo Group’s Leadership Team. Spearheaded digital transformation, drove profitable growth, and secured a leading global position with international operations.
- From 2013 to 2017, relocated to Singapore to develop Sodexo Group’s business in the Asia Pacific region; promoted to Region Chair in 2015.
- From 2010 to 2013, Global Executive VP for Strategy, Brand and Communications of the Sodexo Group.
- From 2000 to 2010, held roles of ascending responsibility at Sodexo in finance, strategic planning, marketing and communication, and general management.
- Senior consultant at Deloitte (1997-2000).
- Graduate of École Centrale de Lyon.

Béatrice Bihr
Executive Vice-President Group General Counsel
- Joined Pluxee as EVP and Group General Counsel in September 2023. Oversees Legal, Sustainability, Ethics and Compliance, Public Affairs, Data Protection. and Security and Safety.
- Served as EVP and Group General Counsel for world-leading shipping and logistics CMA CGM in 2023, and Servier Pharmaceuticals from 2021 to 2023.
- From 2014 to 2021, General Counsel at Teva Santé.
- Admitted to the bars of Paris and New York; she specialized in M&A for 10 years early in her career.
- Deep experience leading large and diverse teams to drive transformation in complex organizations.
- Graduate of HEC Business School, Sciences Po Paris, Université de Paris I (Sorbonne), and University of Chicago Law School (LLM),

Alexandre Cotarmanac’h
Group Chief Product Officer
- Joined Pluxee in February 2024 as Group Chief Product Officer.
- From 2021 to 2024, Chief Product and Technology Officer (CPTO) at Stuart, the leading last-mile B2B logistics company in Europe, where he led the transformation of Tech, including a new offering for large grocery retailers in the UK and France.
- From 2018 to 2021, CPTO at Dunnhumby’s Media business unit, producing best-in-class offerings for retail media.
- From 2015 to 2018, led Publishers Products at Criteo (serving billions of targeted ads per day, covering half of the global internet population).
- Began his career in research at the French telecom leader, Orange, authoring 10+ patents.
- Graduate of École Polytechnique and Corps des Mines.

Manuel Fernández Amezaga
Chief Revenue Growth Officer for Hispanic Latin America
- In March 2024 named to the role of Pluxee Chief Revenue Growth Officer, Hispanic Latin America, and to Pluxee’s Executive Committee.
- 14-year tenure at Pluxee (formerly, Sodexo BRS).
- From 2020 to 2024 was CEO of Pluxee Romania and Bulgaria, based in Bucharest, driving 250% growth, accelerating digitalization, and establishing Pluxee’s leadership in the Romanian payment market.
- From 2017 to 2020 was CEO of Pluxee Philippines, overseeing digitalization of products and processes, and digital transformation
- In 2010 joined Sodexo BRS Spain as Commercial Director, leading process overhauls, business development and restructuring.
- From 1997 to 2010, early career at American Express in Greece, moving to the company’s Global Business Travel in Spain, and named Commercial Director in 2008.
- Holds a law degree from CEU University in Madrid and a PDD from IESE Business School.

Sébastien Godet
Chief Revenue Growth Officer for Asia, Middle East, Africa and Continental Europe
- Since 2024, Pluxee’s Chief Revenue Growth Officer for Asia, the Middle East, Africa, and Continental Europe, based in Paris; member of Pluxee’s Executive Committee since 2012.
- 14-year tenure at Pluxee (formerly, Sodexo BRS).
- From 2020 to 2024, Pluxee’s Asia-Middle East-Türkiye-Africa President.
- From 2015 to 2020, Sodexo BRS Asia President, based in Singapore.
- In 2010 joined Sodexo BRS as General Manager B2C in the Gift business unit; appointed Gift Market President in 2012.
- Early career in various roles in Purchasing, Marketing, and Operations between 2000 and 2008 at PPR (now Kering); VP Marketing and Development at Accor Services (now Edenred), and General Manager Purchasing, IT and Offer Marketing at the Altavia Group.
- Graduate of HEC Business School.

Malena Gufflet
Managing Director Pluxee France
- Managing Director of Pluxee France since July 2023; member of Pluxee’s Executive Committee since March 2024.
- From 2020 to 2023 was CEO of Booking.com France.
- From 2016 to 2020 was Commercial Director of events sector company La Maison Options.
- From 2007 to 2016 held various positions at AccorHotels in Paris, being named Director of Sales, Business Travel France, and later, Sales Director of Adagio Aparthotels.
- Brings extensive digital and change management expertise to the Pluxee Group.
- Holds a Master’s Degree from the Leonardo da Vinci School of Management in Paris; attended Coventry University in England.

Thierry Guihard
Managing Director Pluxee Brazil
- Managing Director, Pluxee Brazil since January 2021, driving digital transformation and introducing new products; member of Pluxee’s Executive Committee since March 2024.
- 28-year tenure at Pluxee (formerly, Sodexo BRS).
- From 2017 to 2021, CEO of Sodexo BRS Mexico, and from 2008 to 2017 CEO of Sodexo BRS Chile, leveraging deep expertise in the Latin American benefits market.
- Joined Sodexo BRS Mexico in 1996 as Marketing Manager and later took on various senior marketing roles in Central and Western Europe and Latin America.
- Board Member of the Brazilian Association of Worker Benefits Companies (ABBT) and Foreign Commerce Adviser for France - Conseiller du Commerce Extérieur de la France (CCEF).
- Graduate of Paris ESLSCA Business School; holds a Master’s Degree in International Management from IAE France.

Stéphane Lhopiteau
Group Chief Financial Officer (CFO)
- Pluxee Group Chief Financial Officer since July 2023.
- From 2019 to 2022, Managing Director Finance at Diot-Siaci, a leader in insurance and social protection brokerage.
- From 2015 to 2019, Chief financial and legal officer of Areva Group (now Orano Group), a large player in the nuclear energy space; contributed to Areva’s turnaround.
- From 2011 to 2015, Deputy CFO, and later SVP Performance and Business Services at Thales Group, leading major transformation projects.
- From 2008 to 2011, CFO for DCNS (today Naval group), a European leader in the naval defense sector.
- From 2004 to 2008, Head of Business Development and Finance at Morina Baie Biscuits (now Saint-Michel Biscuits).
- Early career, from 1994, at Arthur Andersen where he made partner in 2002, in various audit and consulting positions.
- From 1992 to 1994, co-founder of Anthyllis Communication, a marketing and publishing agency.
- Graduate of HEC Business School.

Viktoria Otero del Val
Group Chief Strategy, Marketing and Sales Officer, & Chief Revenue Growth Officer for the U.S. and UK
- [11 years of experience at Sodexo Group, including 6 years at Pluxee (formerly, Sodexo BRS).]
- In 2019 joined Pluxee (formerly, Sodexo BRS) as SVP Strategy, Product and Customer Experience, with a focus on digital transformation.
- From 2017 to 2019, SVP Strategy, M&A and New Business Initiatives at Thales Alenia Space.
- From 2012 to 2017, Sodexo’s VP Group Strategic Planning, and later Director for Commercial Development and Innovation for Sodexo Corporate Services in France.
- Early career as consultant at McKinsey & Company, followed by positions in Strategic Planning and Marketing at EDF.
- Graduate of Harvard College and Harvard Business School; holds a Master’s Degree in Political Science from the Central European University.

Cecilia de Pierrebourg
Group Chief Communications Officer and Chief of Staff
- Joined Pluxee in September 2023 as Group Chief Communications Officer and Chief of Staff.
- From 2018 to 2023 served as Global Communications and Brand Director at Ipsos.
- From 2007 to 2018 held several roles of ascending responsibility at Danone: Senior Manager, International Coordination and Corporate Communication (2007-2008), Director of External Communications, Asia Pacific (2019-2012), Global Communications Director, Danone Dairy (2012-2016), and Global Director Corporate Affairs Network and Content (2016-2017).
- Began her career with the global communications firm Burson Marsteller (currently Burson) managing international accounts on corporate issues and crises in Buenos Aires and Paris.
- Graduate of Sciences Po Paris (MBA) and Universidad Belgrano de Buenos Aires in Political Science.

Laure Pourageaud
Group Chief Human Resources Officer
- Since 2019, Chief Human Resources Officer of Pluxee (formerly Sodexo BRS) and member of its Executive Committee.
- Six-year tenure at Pluxee, formerly Sodexo BRS.
- In 2018 joined TalentSoft, a French scale-up, as Chief People Officer.
- From 2001 to 2017 held roles across various functions and of ascending responsibility at Sage, a UK software multinational. Roles included SME Product and Service Marketing, Director of Human Resources France, and in 2011, Chief People Officer Europe, overseeing 7,500+ employees.
- Early career in the management of apprenticeship schools.
- Member of the board of directors of humanitarian and cultural associations.
- Holds master’s degrees in Sociology and Political Science from Université Paris 1 Panthéon Sorbonne.

Gabriel Rotella
Group Chief Information Officer (CIO)
- Since 2019, Chief Information Officer (CIO) and member of Pluxee’s (formerly, Sodexo BRS) Executive Committee.
- Six-year tenure at Pluxee (formerly, Sodexo BRS).
- From 2017 to 2019, Group CIO at agri-food Savencia, driving the group’s IT transformation.
- From 2010 to 2017 roles of ascending responsibility at Pernod Ricard, ultimately as Global VP IT Solutions from 2014 to 2017.
- From 2004 to 2010 Information Systems Senior Manager at LVMH, after a role as Information Systems Head at Moët Hennessy in Argentina from 2000 to 2004.
- Early career in Argentina in Finance functions at various multi-nationals.
- Graduate of CEMA (MBA) and Insead Business School.
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2.4 Shareholder rights
2.4.1 Rights attached to shares
The Ordinary Shares are ordinary shares in the issued and outstanding share capital of Pluxee with a nominal value of 0.01 euro each. In accordance with the Articles of Association, they rank pari passu with each other and holders of Ordinary Shares are entitled to dividends and other distributions declared and paid on them, if any. Each Ordinary Share carries dividend rights and entitles its holder to attend and to cast one vote at any General Meeting of the Company’s shareholders. There are no restrictions on voting rights attached to the Ordinary Shares.
Each holder of Ordinary Shares (a “Shareholder”) holding their Ordinary Shares in pure administrative form (nominatif pur) may at any time elect to participate in the loyalty voting structure by requesting that Pluxee register all or some of their Ordinary Shares in the loyalty register of Pluxee (the “Loyalty Share Register”). The registration of Ordinary Shares in the Loyalty Share Register blocks such shares from trading. If such number of Ordinary Shares has been registered in the Loyalty Share Register (and thus blocked from trading) for an uninterrupted period of four years in the name of the same Shareholder, such Shareholder becomes eligible to receive Special Voting Shares in the share capital of Pluxee with a nominal value of 0.01 euro each (“Special Voting Shares”) and the relevant Shareholder will be entitled to receive one Special Voting Share for each such Ordinary Share.
Pursuant to the loyalty voting structure foreseeing a grandfathering system described in the Prospectus, any holder for at least four years in their own name of fully paid-up Sodexo Shares in registered form was entitled to request within 20 trading days following the payment date, i.e. on February 5, 2024 that holding of the Ordinary Shares be deemed to have commenced on the first day of the period for which such Sodexo Grandfathering Ordinary Share was uninterruptedly held by such holder in their own name.
If, at any time, such Ordinary Shares are de-registered from the Loyalty Share Register for whatever reason, the relevant Shareholder will lose their entitlement to hold a corresponding number of Special Voting Shares. Shareholders holding Special Voting Shares are entitled to exercise one vote for each Ordinary Share held and one vote for each Special Voting Share held.
Upon issue of Ordinary Shares or grant of rights to subscribe for Ordinary Shares, each Shareholder shall have a pre-emptive right in proportion to the aggregate nominal amount of their Ordinary Shares. Shareholders do not have pre-emptive rights in respect of the Ordinary Shares issued: (i) to employees of the Company or of a Group Company, (ii) against contribution other than in cash, and (iii) to a person exercising a previously acquired right to subscribe for Ordinary Shares. Pre-emptive rights may be restricted or excluded by a resolution of the General Meeting or another corporate body authorized by the General Meeting for this purpose for a specified period not exceeding five years.
There are no restrictions on the transferability of the Ordinary Shares in the Articles of Association or under Dutch law. However, the transfer of Ordinary Shares to persons located or resident in, or who are citizens of, or who have a registered address in jurisdictions other than the Netherlands, however, may be subject to specific regulations or restrictions according to their securities laws.
The Special Voting Shares are governed by the provisions included in the Articles of Association and the Loyalty Voting Plan. These documents govern the issuance, allocation, acquisition, sale, holding, repurchase and transfer of the Special Voting Shares and certain aspects of the transfer and the registration of the Ordinary Shares in the Loyalty Share Register. These documents provide in particular that:
- Shareholders holding Special Voting Shares are entitled to exercise one vote for each Ordinary Share held and one vote for each Special Voting Share held;
- no entitlement to Ordinary Shares’ dividend distributions is attached to Special Voting Shares. However, pursuant to the Articles of Association, holders of Special Voting Shares will be entitled to a minimum dividend, which is allocated to a separate Special Voting Shares dividend reserve (see below). The Company has no intention to propose any distribution from the Special Voting Shares dividend reserve; and
- a transfer of Special Voting Shares shall require the prior approval of the Board (see article 15 of the Articles of Association).
After the adoption of the Company’s financial statements that show that such distribution is allowed, the profits shown in the Annual Accounts in respect of a financial year shall be appropriated as follows, and in the following order of priority: (i) the Board shall determine which part of the profits shall be added the Company’s reserves, (ii) out of the remaining profits, an amount equal to one percent (1%) of the aggregate nominal value of the issued and outstanding Special Voting Shares, determined at the end of the last day of the previous financial year, shall be added to the Company’s special dividend reserve, provided that such amount shall be reduced, but never below zero, by any amounts added to the special dividend reserve in respect of any interim distribution from profits of the same financial year, and (iii) subject to article 27 of the Articles of Association, the remaining profits shall be at the disposal of the general meeting of shareholders for distribution on the Ordinary Shares. The Board shall determine how a shortfall that is determined by the adoption of the Company’s financial statements shall be accounted for. A loss may be set off against the reserves to be maintained by law only to the extent permitted by applicable law. All reserves maintained by the Company shall be attached exclusively to the Ordinary Shares, except for the special dividend reserve and the special capital reserve maintained for the holders of Special Voting Shares pursuant to the Articles of Association. The special voting capital reserve shall be applied exclusively for facilitating an issue of Special Voting Shares. For this purpose, the Board may allocate any part of the balance of the Company’s share premium reserve to the special capital reserve and vice versa.
If the Company is dissolved or liquidated, the Company’s assets shall be paid to secured creditors, preferential creditors (including tax and social securities authorities) and unsecured creditors, in that order. The balance of the assets of the Company remaining after all liabilities and the costs of liquidation have been paid shall be distributed to the Shareholders in the following order of priority and in accordance with the Articles of association: (i) the amount paid up on the Special Voting Shares shall be repaid on such Special Voting Shares and (ii) any remaining assets shall be distributed to the holders of Ordinary Shares.
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2.5 Remuneration report
This section, which represents the Remuneration Report, has been prepared by the Nomination and Remuneration Committee, with due observance of the requirements of Dutch law and the Code. It provides an overview of the implementation of the applicable remuneration policy for the Board of Directors, including the Executive Chair, in Fiscal 2025.
At the Fiscal 2024 Annual General Meeting, Pluxee’s shareholders voted on Pluxee’s remuneration report for the first time since the Company’s listing, with an 85.7% level of support.
Following the Annual General Meeting, the Board reviewed the voting results and shareholder’s feedback. It initiated a constructive dialogue with investors and proxy advisors to identify areas for additional disclosure, in particular with respect to the Executive Chair’s remuneration. Although the remuneration framework was acknowledged as sound and aligned with Dutch law and the Code’s requirements, following this process and upon the recommendation of the Nomination and Remuneration Committee, the Board of Directors introduced enhancements to the Fiscal 2025 Remuneration report, including in particular:
- disclosure of the level of performance achieved against each criterion;
- more detailed explanations of the achievement of both financial and non-financial objectives;
- additional detail on the vesting scales; and
- prospective disclosure of the contemplated Fiscal 2026 annual variable remuneration criteria.
These improvements reflect Pluxee’s commitment to continuous progress in governance practices and to maintaining a constructive dialogue with shareholders. The Board will continue engaging with investors to ensure their perspectives are taken into account.
2.5.1 Main elements of Remuneration Policy for the Board of Directors
Pluxee’s current remuneration policy for the Board of Directors was adopted as disclosed in the Prospectus by the Company’s (pre-listing) shareholder on January 31, 2024 with immediate effect (the “Remuneration Policy”). No amendment to this existing remuneration policy, as applicable to the Board including the Executive Chair, will be submitted to the shareholders at the Annual General Meeting to be held on December 17, 2025.
The objective of the Remuneration Policy is to establish a competitive remuneration and benefits framework that enables the Company to attract, retain, and motivate Directors who possess the essential leadership qualities, skills, and experience to drive exceptional business performance and promote the sustainable success of the Company.
The Remuneration Policy promotes the achievement of Pluxee’s strategic short and long-term performance objectives contributing to the achievement of Pluxee’s sustainable long-term value creation. Accordingly, the Remuneration Policy and its implementation serve Pluxee’s long-term interests and promote its sustainable success.
The Remuneration Policy establishes a fair, responsible, and transparent remuneration framework, consistent with Pluxee’s identity, mission, and corporate principles.
The Remuneration Policy establishes a remuneration framework that discourages Directors from acting in their personal interest or engaging in risk-taking that is inconsistent with Pluxee’s strategic objectives and corresponding risk appetite.
A summary of the main remuneration and benefit elements for the Executive Director and Non-Executive Directors as applicable as from January 31, 2024, is presented below for information purposes.
The remuneration and benefits awarded to Non-Executive Directors are proportional to their role and responsibilities on the Board and its Committees, as well as the time devoted to their duties and responsibilities.
Non-Executive Directors will be awarded fixed cash, consisting of (i) an annual retainer fee, (ii) an additional annual retainer fee, in respect of the Chair or Lead Director’s (as applicable) additional responsibilities assumed on the Board, and (iii) additional annual fees for their responsibilities assumed as Committee member and/or Committee chairperson.
Annual retainer fees for Directors Retainer fees (in euros) Non-Executive Director Lead Director Standard retainer fee 20,000 20,000 Additional retainer fee N/A 30,000 Additional annual retainer fees for Committee members and Committee chairpersons Committees (in euros) Committee member Committee chairperson(1) Audit Committee 8,000 25,000 Other Committees 6,000 22,500 - Committee chairpersons are eligible for both the Committee member fees and the additional Committee chairperson fees.
Non-Executive Directors are also eligible to receive a separate fee for each Board and Committee meeting they attend. These fees are set at a level to provide appropriate compensation for the Non-Executive Director’s time, without encouraging them to organize an excessive number of Board or Committee meetings:
The Non-Executive Directors’ remuneration may be paid out in several installments. The Board determined that from Fiscal 2025, payments of the Non-Executive Directors’ remuneration would take place twice a year, in March and in September following each half of the fiscal year.
The Remuneration Policy provides for certain flexibility and other usual benefits in favor of Non-Executive Directors such as reimbursement of expenses and costs reasonably incurred in connection with the performance of their duties and responsibilities. Non-Executive Directors are not eligible for additional benefits such as retirement or pension plans or benefits related to a removal from office.
Currently, Didier Michaud-Daniel is the only Executive Director of Pluxee, and as such, he is the only Director who is subject to the remuneration framework for Executive Directors outlined in the Remuneration Policy.
In the context of the Spin-off, Didier Michaud-Daniel was appointed Executive Chair with effect from January 31, 2024. The Board of Directors on January 31, 2024 set the remuneration of the Executive Chair in accordance with the Remuneration Policy.
The Executive Chair has signed an employment contract with Bellon S.A., of an unspecified duration, under which he is currently assigned to the position of Executive Chair of Pluxee.
The remuneration of the Executive Chair falls within the limits of the Remuneration Policy applicable to Executive Directors, including severance payment under the circumstances specified in the Remuneration Policy. The remuneration of the Executive Chair consists of:
- Fixed annual remuneration: 430,000 euros.
- Target annual variable remuneration (cash): 25% of the fixed annual remuneration (107,500 euros) with a maximum annual variable remuneration set at 150% of the target annual variable remuneration amount, i.e., 37.5% of the fixed annual remuneration (161,250 euros). The annual variable remuneration comprises performance-based remuneration that is linked to the achievement of predetermined performance targets aligned with the Remuneration Policy objectives. The annual variable remuneration promotes the achievement of Pluxee’s strategic short-term performance objectives that contribute to Pluxee’s sustainable long-term value creation.
As per the Remuneration Policy, Executive Directors may be eligible for long-term variable remuneration in the form of shares, rights to acquire shares, or share-based remuneration (LTI). However, the current Executive Chair is not eligible for Pluxee share awards (long-term variable remuneration). The Executive Chair is eligible to receive customary fringe benefits as part of his overall remuneration and benefits package. These fringe benefits may include, but are not limited to, liability insurance, indemnification, collective health and benefit plans, retirement and pension plans, travel allowances, a company car, and other benefits that are considered appropriate and customary for executives in similar roles. The Executive Chair is not subject to any non-compete clause upon the end of his mandate.
In accordance with the service agreement described in the note 14.3 Related party transactions (in the Consolidated financial statements) and the Executive Chair secondment agreement, described in section 7.1.2.3 Relations with Bellon S.A., the Executive Chair’s remuneration (as well as related tax and social security costs) is re-invoiced to Pluxee up to the amount corresponding to the Executive Chair’s remuneration determined by Pluxee’s Board of Directors. This is in line with the Remuneration Policy, which provides for the possibility that the remuneration of an Executive Director is made payable via a third party. The Board of Directors shall review the re-invoicing of this compensation on an annual basis, thereby ensuring consistency between the amount awarded and the amount actually paid.
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2.6 Remuneration of the Chief Executive Officer
In the context of the Spin-off, Mr. Aurélien Sonet was appointed Chief Executive Officer as an employee of Pluxee with effect from February 1, 2024. Consequently, the Executive Chair, in coordination with the Board, determines the Chief Executive Officer’s remuneration.
The principles for the Chief Executive Officer’s remuneration are not part of the Remuneration Policy and thus are not subject to the approval of the shareholders. Therefore, there shall be no vote at the Annual General Meeting in respect of the Chief Executive Officer’s remuneration, whether on the principles or the way they have been implemented.
Nonetheless, for the sake of transparency and in line with its commitment to ongoing dialogue with the Company’s shareholders, the Board decided, as is done in respect of the Executive Chair’s remuneration, to disclose more detailed information in this section regarding the Chief Executive Officer’s remuneration, including prospective information, as well as to further disclose the LTI component of his remuneration.
2.6.1 Principles for the Chief Executive Officer’s remuneration
The total remuneration of Pluxee’s Chief Executive Officer is aligned with short-term and long-term key objectives that reflect Pluxee’s strategy.
- annual fixed remuneration;
- annual variable remuneration with a 100% target compared to annual fixed remuneration and a maximum of 150% to reward outperformance;
- long-term incentive: award pursuant to a three-year performance-based share plan subject to continuous presence within the Group; and In addition, the Chief Executive Officer is eligible to a defined benefit pension plan.
The Chief Executive Officer is eligible for Pluxee’s long-term incentive awards pursuant to a Group policy that aims to offer competitive awards in view of the market environment. Both short-term and long-term incentives include demanding and measurable financial and non-financial performance conditions that reflect Pluxee’s progress in carrying out its strategy.
Seventy-five percent (75%) of the total remuneration (on-target) of the Chief Executive Officer is based on performance in alignment with Pluxee’s compensation strategy.
- This charter is based on the Chief Executive Officer’s compensation structure decided as of January 1, 2025 (with the remuneration increase of the fixed compensation effective from January 1, 2025; however, the long-term incentive will represent 200% of the fixed remuneration only from Fiscal 2026).
1/ In alignment with the Company’s strategic priorities and to reinforce accountability on externally communicated targets, a free cash flow-related indicator, the Recurring cash conversion rate, was included, reflecting its importance as a key component of the financial guidance provided to the market.
2/ Following its establishment on January 31, 2024 at the time of the Company’s listing, the Board, upon a recommendation from the Executive Chair and through its Nomination and Remuneration Committee, initiated a review process for the positioning of the Chief Executive Officer’s remuneration.
This process resulted in a decision of the Executive Chair to revise the Chief Executive Officer’s remuneration structure, with effect as from January 2025 in line with the employees’ remuneration reviews. These remuneration reviews aim at ensuring that remuneration remains competitive and supports key talent retention. This review was informed by a comprehensive compensation study conducted with the support of Willis Towers Watson, which included a benchmark analysis of a peer group drawn from the SBF 120 index which represents Pluxee’s primary local market index. The analysis revealed a noticeable gap between the Chief Executive Officer’s remuneration and the market median of the peer group, both in terms of annual fixed remuneration and total remuneration. Based on the recommendation of the Nomination and Remuneration Committee, the Board acknowledged that the Chief Executive Officer’s remuneration was below that of his peers and required adjustment, particularly in light of his pivotal leadership role following the Spin-off.
- to increase the Chief Executive Officer’s annual fixed remuneration from 600,000 euros to 700,000 euros, effective January 1, 2025, to ensure that the fixed remuneration remains consistent with the Chief Executive Officer’s profile and market practice; and
- to raise the maximum LTI opportunity from 180% to 200% of the fixed annual remuneration (however calculated on the pre-increase fixed annual remuneration of 600,000 euros with regards to the LTI plan to be granted in 2025) to further enhance the alignment with shareholders’ long-term interest and drive long-term performance.
Following this increase, 75% of the Chief Executive Officer’s total remuneration will be performance-based, while overall remuneration will remain below the median of the peer group.
As a result of that remuneration increase, the Chief Executive Officer’s remuneration structure had two distinct periods in Fiscal 2025, both assessed against the same performance criteria regarding the annual variable remuneration. This table shows these two remuneration structures across Fiscal 2025 (on an annual basis):
Remuneration structure on an annual basis
(in euros)September to December 2024 January to August 2025 On-target Maximum On-target Maximum Annual fixed compensation 600,000 600,000 700,000 700,000 Annual variable remuneration – short-term benefits 600,000 900,000 700,000 1,050,000 Long term incentive grant in fiscal year(1) 1,200,000 1,200,000 1,200,000 1,200,000 Chief Executive Officer remuneration 2,400,000 2,700,000 2,600,000 2,950,000 -
2.7 Performance shares
2.7.1 Grant of Fiscal 2025 performance share plan
Further to the grants made under several performance share-based plans in February 2024 and February 2025, the outstanding 1,362,678 rights to performance shares represented 0.93% of Pluxee N.V.’s ordinary share capital as of August 31, 2025.
Pluxee has a clear performance-based compensation philosophy and grants performance shares to approximately 200 employees each year. The eligibility is based on managerial decisions to retain and reward senior leaders and key talent. For Fiscal 2025 onward, the performance conditions are shared by all beneficiaries including quantitative financial and non-financial objectives in line with the Group strategy.
The Fiscal 2025 long-term incentive plan, which embeds similar financial criteria as in the annual variable remuneration and key diversity and sustainability objectives, ensures that short-term gains are not made to the detriment of long-term value creation. These criteria are critical in Pluxee’s industry and key drivers of performance. The Fiscal 2025 plan performance period will end on August 31, 2027, with vesting date of February 6, 2028 and delivery date of February 7, 2028. This performance share plan granted in Fiscal 2025 is based on Fiscal 2025-2026-2027 performance in accordance with the table below, and is vesting in Fiscal 2028.
Payout rates (as % of allocated
shares)Weighting Low point Mid-point High point Allocation rules Financial performance conditions 75% Total Revenues Organic Growth(1) 25% 0% 50% 100% The shares will vest based on performance, with a low point, an intermediate point, and a high point, and with linear progression between points Recurring EBITDA margin(2) 25% N/A 50% 100%(5) The shares will vest based on performance, with a threshold, and a high point, and with linear progression Recurring cash conversion rate(3) 25% N/A 50% 100%(6) Non-financial quantitative performance conditions 25% Diversity: achieve equal or above 40% of women in digital roles at Pluxee (4) at end of Fiscal 2027 12.5% N/A N/A 100% 100% if target is reached or exceeded. No payment below high points Climate (Net-zero trajectory): 95% of eligible applications migrated to the Cloud with sustainability commitments at end of Fiscal 2027 12.5% N/A N/A 100% - The criterion Total Revenues Organic Growth is calculated based on the annual Total Revenues Organic Growth disclosed in the published annual report for each year concerned as achieved for fiscal years 2025, 2026 and 2027. The Total Revenues Organic Growth is defined as growth in the current period, calculated using the exchange rates for the prior fiscal period, and adjusted for the impact in the comparable prior period to include or remove the effect of acquisitions and/or divestitures that have occurred subsequent to that period.
- The Recurring EBITDA margin consists of the ratio of Recurring EBITDA to Total Revenues (as reported in the consolidated income statement). Recurring EBITDA is calculated by deducting the impact of amortization, depreciation and impairment of intangible assets, property, plant and equipment, and right-of-use assets relating to leases (as reported in the line Depreciation, amortization and impairment of the consolidated income statement) from the Recurring operating profit (Recurring EBIT) presented in the consolidated income statement.
- The Recurring cash conversion rate consists of the ratio of Recurring free cash flow to Recurring EBITDA. Recurring free cash flow is calculated as Net cash provided by operating activities as shown in the consolidated cash flow statement minus (i) Acquisitions of property, plant and equipment and intangible assets, (ii) Repayments of Lease liabilities and (iii) Restatement of Other operating income and expenses on Net cash from operating activities.
- This ratio is based on selected functions identified as digital roles. In Fiscal 2025, Pluxee’s human resources team developed key actions to attract and retain female talent in digital roles. In addition to greater inclusion of women in traditional IT roles, this commitment encompasses all positions that meet three conditions: 1) they involve extensive use of technology or digital tools; 2) they require data-driven decision-making; and 3) they entail engagement in digital product development and/or architecture of data.
- Performance is assessed over the full three-year period. If performance reaches the high point in the final year, the maximum opportunity is deemed achieved for the period.
- Performance is assessed over the full three-year period. If average performance over the three years reaches a preset outstanding point, the maximum opportunity is granted for the period.
While Pluxee’s financial and strategic objectives are made public, the associated internal targets set for the performance share plans remain confidential given (i) the need to protect the confidentiality of the Group’s internal objectives, and (ii) the importance of safeguarding this information from competitors.
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2.8 Corporate governance statement
2.8.1 Disclosures pursuant the Dutch Decree on article 10 of the Takeover Directive
In accordance with the Dutch Decree on article 10 of the Takeover Directive (Besluit artikel 10 overnamerichtlijn) (the “Takeover Decree”), the Company makes the following disclosures:
- For information on the capital structure of the Company, the composition of the issued share capital and the existence of the classes of shares, see section 7.1.2 and note 9 to the Company financial statements. For information on the rights attached to the Ordinary Shares and the Special Voting Shares, see section 2.4.1 and the Articles of Association and the Loyalty Voting Plan which can both be found on the Company’s website. At August 31, 2025, the issued share capital of the Company consisted of 147,174,692 ordinary shares, representing 70.01% of the aggregate issued share capital amounting to 2,102,150.55 euros, and 63,040,363 Special Voting Shares, representing 29.99% of the aggregate issued share capital.
- The Articles of Association do not provide for transfer restrictions for Ordinary Shares but do provide for transfer restrictions for Special Voting Shares (see article 15 of the Articles of Association). The Loyalty Voting Plan provides for transfer restrictions for Ordinary Shares included in the Loyalty Share Register and to Special Voting Shares (see articles 9 and 10 of the Loyalty Voting Plan).
- For information on shares in the Company’s capital in respect of which pursuant to sections 5:34, 5:35 and 5:43 of the Dutch financial supervision act (Wet op het financieel toezicht) notification requirements apply, see section 7.1.3.4, which contains an overview of shareholders who declared holdings of 3% or more at the stated date.
- No special control rights accrue to shares in the capital of the Company.
- The Company has not yet launched any employee share participation program in the sense of article 1 sub 1(e) of the Takeover Decree. Pluxee’s employee shares partially result from the past Sodexo employee stock ownership plans. They are held indirectly through a Pluxee mutual fund (fonds commun de placement d’entreprise, “FCPE”) or held in direct shareholding. The FCPE’s unit-holders are current and former employees of Sodexo and Pluxee: three out of six members of the supervisory board of this mutual fund are elected members selected among the unit-holders employed by Pluxee. The supervisory board exercises the voting rights attached to the Ordinary Shares held within the fund based on the choices of these elected members.
- No restrictions apply to voting rights attached to shares in the capital of the Company (see section 2.4). There are not any deadlines for exercising voting rights other than the final registration date for the general meetings of the Company. The Articles of Association allow the Company to cooperate in the issuance of depository receipts for shares in its capital. At August 31, 2025, no depository receipts have been issued for shares in the capital of the Company.
- The Company is not aware of the existence of any agreements with Shareholders which may result in restrictions on the transfer of shares or limitation of voting rights.
- The procedures regarding the appointment and dismissal of Directors are stated in article 17 of the Articles of Association. The procedure for the amendment of the Articles of Association is stated in article 27 of the Articles of Association. For further information on the rules governing the appointment and dismissal of Directors, see sections 2.2.1.4 and 2.2.1.5. For further information on rules regarding amendments of the Articles of Association, see section 2.4.2.4.
- The general meeting of the Company resolved on January 31, 2024 to authorize the Board of Directors to issue Ordinary Shares and to grant rights to subscribe for such Ordinary Shares as well as to restrict or exclude pre-emptive rights accruing to Shareholders in connection with issuances or granting of rights under the aforementioned authorization (for more information see section 7.1.2.1). In addition, the Company has the authority to acquire shares in its own share capital and to cancel such shares (for more information see sections 7.1.3.2 and 7.1.3.3).
- The Company is not a party to any significant agreements which will take effect, be altered or terminated upon a change of control of the Company as a result of a public offer within the meaning of Section 5:70 of the Dutch financial supervision act, provided that some of the loan and guarantee agreements entered into, and some notes issued, by Pluxee contain clauses that, as it is customary for such financial transactions, may require early repayment or termination in the event of a change of control of the guarantor or the borrower. In certain cases, that requirement may only be triggered if the change of control event coincides with other conditions, such as a rating downgrade.
- The Company is not party to any contract with a director or an employee, which provides for a payment on termination of employment in connection with a public offer within the meaning of Article 5:70 of the Dutch financial supervision act.
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3.1 Fiscal 2025 Highlights
3.1.1 Executive Summary
- Robust commercial performance, with an increasing contribution from M&A synergies, reflecting disciplined execution of the strategic roadmap and the resilience of Pluxee’s business model in a challenging environment
- Total revenues of €1,287m up +10.6% organically, finishing the year on a high note in Q4; €1,125m in Operating revenue up +10.3% organically driven by strong growth in Employee Benefits and €162m in Float revenue
- Strong increase in Recurring EBITDA up to €471m growing +22.2% organically driving margin to 36.6%, a significant +230bps organic expansion — well above the Group’s +150bps Fiscal 2025 objective
- Adjusted net profit Group share of €221m leading to an Adjusted earnings per share of €1.52, up +9.1%
- Record Recurring free cash flow generation at €417m, up +10.0%, resulting in an 89% Recurring cash conversion rate, significantly above the Group’s 3 year average objective of 75%; Net financial cash position of €1,163m, up significantly by €108m year-on-year
- Significantly enhanced shareholder return for Fiscal 2025 including dividend of €0.38 per ordinary share, up +9% year-on-year, and launch of a €100m share buyback program reflecting Pluxee’s confidence in its outlook
- Backed by its structural growth drivers and profitability potential, while remaining cautious in light of the macroeconomic context in certain markets, Pluxee commits for Fiscal 2026 to deliver high single-digit Total Revenues organic growth, +100bps Recurring EBITDA margin organic expansion and above 80% Recurring cash conversion on average over 3 years
(in million euros) Fiscal 2025 Fiscal 2024 Organic growth Reported growth Total Revenues 1,287 1,210 10.6% 6.4% Recurring EBITDA 471 430 22.2% 9.4% Recurring EBITDA margin 36.6% 35.6% +230bps +102bps Operating profit (EBIT) 335 250 52.3% 34.3% Net profit for the year, Group share(1) 197 133 48.6% Adjusted net profit, Group share(1) 221 203 8.4% Recurring free cash flow 417 379 10.0% Recurring cash conversion (%) 89% 88% Net financial (debt) / cash position 1,163 1,054 The supplemental non-IFRS financial measures are defined in section 3.5 Alternative performance measure (APM) definitions.
“Closing Fiscal 2025, we are proud that the Group has once again outperformed in its second year as a standalone Group. Throughout the year, we accelerated the execution of our strategy to further strengthen our global leading position in Employee Benefits and Engagement. This translated into strong new client development and solid net retention, despite a challenging environment, notably weighing on our end-user portfolio. The integration of bolt-on acquisitions, in addition to our partnership with Santander in Brazil, played a meaningful role in reinforcing our market positions and advancing the rollout of our product and technology roadmap. Supported by a sustained organic revenue growth, we achieved a substantial Recurring EBITDA margin expansion and delivered an elevated cash conversion rate, reflecting the operating leverage and strong cash generation embedded in our model. Overall, the Group met — and in some areas even exceeded — all its financial objectives for Fiscal 2025. These achievements are a testament to the trust placed in us by our clients, consumers, and merchant partners, the dedication of our Pluxee teams, the strategic leadership of our Executive Committee, and the ongoing support of our Board. We enter Fiscal 2026 with confidence, supported by our resilient business model and solid structural growth drivers, while remaining cautious in light of the uncertain macroeconomic context in several of our markets. Through the disciplined execution of our strategy and continued focus on efficiency and innovation, we are well positioned to sustain profitability and cash generation, while continuing to grow sustainably over the long term.”
Aurélien Sonet, Chief Executive Officer of Pluxee
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3.2 Fiscal 2025 Performance
3.2.1 Consolidated Financial results
(in million euros) Fiscal 2025 Fiscal 2024 Reported growth Total Revenues 1,287 1,210 6.4% Operating expenses (816) (780) Recurring EBITDA(1) 471 430 9.4% Depreciation, amortization and impairment (110) (89) Recurring operating profit (Recurring EBIT) 361 341 5.7% Other operating income and expenses (26) (92) Operating profit (EBIT) 335 250 34.3% Financial income and expenses (17) (20) Profit before tax for the year 318 230 38.3% Income tax expense (100) (91) Share of net profit of companies accounted for using the equity method (0) (0) Net profit for the year 218 139 56.6% Of which: Attributable to the equity holders of the parent 197 133 48.6% Attributable to non-controlling interests 21 6 - Supplemental non-IFRS financial measure defined in section 3.5 Alternative performance measure (APM) definitions.
Total Revenues stood at 1,287 million euros in Fiscal 2025, reflecting robust organic growth rate of +10.6%, aligned with the Group’s financial objectives of delivering low double digit organic growth in Fiscal 2025. Currency fluctuations led to a -7.0% impact, mainly due to operations in Brazil and Türkiye, and to a lesser extent, in Mexico, while a +2.8% scope effect was recorded, related mainly to the integration of Santander Brazil’s employee benefit activity as well as the acquisitions of Cobee in Spain and Benefício Fácil in Brazil.
This performance underscores the Group’s ability to deliver sustained topline growth, even in a more challenging and volatile macroeconomic environment, particularly in Continental Europe.
Over Fiscal 2025, Operating revenue grew +10.3% organically (+6.6% Reported growth) to 1,125 million euros while Float revenue was up +12.6% organically (+5.1% Reported growth) to 162 million euros.
Total Revenues in Continental Europe reached 563 million euros, growing +3.6% organically excluding a +1.9% scope effect, and accounting for 44% of Total Revenues.
Total Revenues in Latin America stood at 489 million euros, growing +14.8% organically excluding a +5.1% scope and a -13.4% currency effects, and accounting for 38% of Total Revenues.
Total Revenues in Rest of the world amounted to 235 million euros, growing +19.2% organically excluding a -10.7% currency impact, and accounting for 18% of Total Revenues.
Operating revenue for Fiscal 2025 increased to 1,125 million euros, up +6.6% compared to Fiscal 2024, including a -6.4% currency effect and a +2.7% scope effect. With +10.3% organic growth delivered over the year, Pluxee maintained a sustained pace of growth in Operating revenue, driven by the robustness of the Employee Benefit line of service throughout Fiscal 2025, constantly delivering low double-digit organic growth quarter after quarter excluding a Purchasing Power program one-off impact in Q2 Fiscal 2025.
Employee Benefits generated 963 million euros in Operating revenue over Fiscal 2025, growing +12.0% organically, excluding a -7.4% currency effect and +3.3% scope effect, and accounting for 86% of Operating revenue. Performance in Employee Benefits was fueled by a combination of steady growth in business volumes issued, driven as expected by Latin America and Rest of the world, and an increasing take-up rate. Sustained growth in business volumes reflected continued, strong new client development across regions and among both large accounts and small and medium enterprises. It was further supported by the systematic approach and continuous efforts deployed by the local sales teams on the increasingly loyal existing client portfolio to unlock further increase in face value as well as cross-selling. These positive trends were partially offset by a temporary deterioration in the end-users portfolio as a result of the macro-economic environment in some countries, notably in Continental Europe and Mexico. Employee Benefits Operating revenue was further supported by an additional c. +20 basis points increase in the take-up rate throughout Fiscal 2025, reaching 5.1%.
Other Products & Services generated Operating revenue of 162 million euros in Fiscal 2025 compared to 163 million euros in Fiscal 2024 representing 14% of Operating revenue. The performance of Other Products & Services was impacted by the postponed ordering of a large Public Benefit program in Romania and the temporary discontinuation of the Junaeb contract in Chile, which was subsequently renewed from March 2025 on revised economic terms. Concurrently, the Reward & Recognition business in the United Kingdom and the United States performed below Group expectations over the period, in the context of an ongoing business repositioning.
Operating revenue sustained performance was driven by continued strong business dynamics in Latin America and Rest of the world, contrasting with Continental Europe, which continued to face headwinds stemming from the current macroeconomic and political environment.
In Continental Europe, Operating revenue grew +7.2%, up +34 million euros to 506 million euros, reflecting +5.1% organic growth over the period. The Group continued to benefit from robust momentum in Southern Europe, especially in Spain supported by the Cobee acquisition, and the steady resilience of the meal benefit solution across countries. It was partly offset by a high comparable base resulting from specific one-off programs, namely Belgium’s Purchasing Power Program and the Paris 2024 Olympics, together with a challenging regional macroeconomic environment and some headwinds in large public benefit programs.
In Latin America, Operating revenue reached 429 million euros in Fiscal 2025, growing +14.5% organically, excluding a -13.3% currency impact attributable to Brazil and Mexico and a +4.7% scope effect related to the acquisition in Brazil of Santander’s employee benefit activity and Benefício Fácil.
Latin America’s very strong performance was driven by robust commercial performance in Brazil underpinned by the Santander partnership now operating at full capacity. This was complemented by sustained momentum across Hispanic Latin America, particularly in Chile where the Junaeb Public Benefit program was renewed, while Mexico continued to face challenges related to U.S. economic policies.
In Rest of the world, Operating revenue amounted to 190 million euros in Fiscal 2025, showing +14.2% organic growth, excluding a -7.7% currency impact mostly related to the evolution of the Turkish Lira. Regional Operating revenue organic growth was primarily attributable to Türkiye, where the Group continued to capitalize on the hyperinflationary environment, notwithstanding a progressive slowdown, to ensure further increases in average face value across its client portfolio and deepen penetration of the meal benefit segment through new contract wins. This positive trend was partly offset, as anticipated, business activity in the United Kingdom and the United States, which remained below Group standards, reflecting ongoing business repositioning.
Float revenue increased to 162 million euros in Fiscal 2025, growing +12.6% organically, excluding a +3.4% scope effect and a -11.0% currency effect.
Float revenue continued to grow organically in the low double-digit range in Fiscal 2025, driven primarily by a volume effect, supported by regularly increasing business volumes issued, notably in Latin America and Rest of the world.
This positive trend was also supported by average investment yield improving to 6.0% in Fiscal 2025 versus 5.7% in Fiscal 2024. Interest rates remained elevated globally, supported by high levels in Brazil and Türkiye while a gradual decline was observed in other countries, especially in Continental Europe. The Group’s ability to capture investment opportunities tailored to local macroeconomic conditions (longer maturities, fixed-rate instruments) further supported the increase in investment yield amid interest-rate volatility.
(in million euros) Fiscal 2025 Fiscal 2024 Organic
growthScope effect Currency
effectReported
growthRecurring EBITDA 471 430 22.2% -1.7% -11.1% 9.4% Recurring EBITDA increased to 471 million euros in Fiscal 2025, a strong organic rise of +22.2% driven across all three regions. On a reported basis, Recurring EBITDA rose +9.4%, including a -11.1% currency effect and -1.7% scope effect, which reflected the positive contribution from the integration of Santander’s employee benefit activity and Benefício Fácil, offset by the effect of Cobee acquisition in the first year.
Recurring EBITDA margin stood at 36.6%, up +230bps on an organic basis and +102bps reported, including currency and scope effects. This strong performance reflected the operating leverage embedded in the Group’s business model, further supported by the progressive contribution from recently integrated M&A transactions, and the efficiency gains achieved since the Spin-off through disciplined cost management at both local and global levels. Together, these factors delivered a +235bps organic expansion in Recurring EBITDA margin excluding Float revenue, reaching +27.4%. Recurring EBITDA margin was further supported by favorable flow-through from growing Float revenue in Latin America and Rest of the world.
Operating profit (EBIT) amounted to 335 million euros in Fiscal 2025 compared to 250 million euros for Fiscal 2024.
Depreciation, amortization and impairment stood at -110 million euros in Fiscal 2025. The year-on-year increase mainly reflected the impact of recent M&A transactions and related business combinations, including (i) amortization related to the intangible asset recognized for the exclusive distribution of Pluxee’s solutions in the Brazilian Santander network and the intangible assets recognized as part of the purchase price allocation for Santander Brazil’s employee benefit activity, recorded both from the last two months of Fiscal 2024, and (ii) the amortization charged on intangible assets acquired mostly through the Cobee business combination.
Other operating income and expenses amounted to a net expense of -26 million euros in Fiscal 2025, of which -5 million euros costs related to business combinations. Excluding M&A, Other operating income and expenses corresponded to (i) one-off residual charges related to the finalization of the IT carve-out as part of the Spin-off for -9 million euros, (ii) some asset write-offs related to consolidation scope changes, partly related to the closure of the Group’s activity in Indonesia, for -6 million euros, (iii) restructuring and rationalization costs for -5 million euros as well as (iv) costs related to business combinations for -5 million euros.
Financial income and expenses totaled a net expense of -17 million euros in Fiscal 2025, compared to -20 million euros in Fiscal 2024.
Gross borrowing cost totaled -48 million euros in Fiscal 2025, reflecting (i) mainly, interest and expenses related to bonds issued on March 4, 2024, for -41 million euros, and, (ii) to a lesser extent, fees for the revolving credit facility and NEU CP issuance for -3 million euros as well as (iii) interest on lease liabilities for an additional -3 million euros. While Fiscal 2024 had been impacted by one-off refinancing costs related to the Spin-off (bridge loan implementation, revolving credit facility set-up fees, and former Sodexo intragroup financing costs), Pluxee also benefited from more favorable financing conditions in Fiscal 2025, translating into a c. 4 million euro decrease in Gross borrowing costs over the fiscal year.
Interest income generated on non Float-related cash and cash equivalents amounted to 41 million euros in Fiscal 2025, compared with 44 million euros in Fiscal 2024. It primarily reflects lower interest rates in most countries, along with reductions in non Float-related cash in some countries, particularly in Brazil following dividend distribution, including payments to minority interest holders.
Other financial income and expenses mainly consisted of a -5 million euros impact from the application of hyperinflation accounting in Türkiye, and -5 million euros in net foreign exchange losses, primarily related to the currency translation of dividend distributions from Brazil and Türkiye, following the depreciation of the respective currencies against the euro.
Profit before tax amounted to 318 million euros for Fiscal 2025 compared to 230 million euros for Fiscal 2024, as a consequence of all above explanations.
Income tax expense amounted to -100 million euros for Fiscal 2025, compared with -91 million euros in Fiscal 2024.
The Effective tax rate (ETR) stood at 31.4% in Fiscal 2025, from 39.5% in Fiscal 2024. It reflected the near-normalization of the income tax rate post Spin-off, although Fiscal 2025 still included exceptional impacts, mainly related to the finalization of the IT carve-out in the first semester and the write-off of certain digital assets.
Net profit for the year increased by +56.6% up +79 million euros, to 218 million euros in Fiscal 2025.
This significant increase was driven by a higher base of Total revenues and an expanding Recurring EBITDA margin, while reflecting the Group’s new capital structure and related stabilization of Financial expenses, plus the progressive normalization of Other operating expenses and Income tax expenses.
Net profit attributable to the Group, after 21 million euros of noncontrolling interests (mainly related to the strategic partnership signed with Santander in Brazil) reached 197 million euros, reflecting a +48.6% reported growth in Fiscal 2025.
(in million euros) Fiscal 2025 Fiscal 2024 Net profit for the year - Attributable to the equity holders of the parent 197 133 Other operating income and expenses 26 92 Tax impact on Other operating income and expenses (2) (20) Neutralization of Other income and expenses (net of tax) attributable to non-controlling interests (0) (1) Adjusted net profit for the year - Attributable to the equity holders of the parent 221 203 Adjusted net profit (Attributable to the equity holders of the parent) was 221 million euros for Fiscal 2025 compared to 203 million euros for Fiscal 2024.
Attributable to the equity holders of the parent Fiscal 2025 Fiscal 2024 Basic weighted average number of shares(1) 145,549,376 146,517,613 Average dilutive effect of free share plans 539,544 606,517 Diluted weighted average number of shares(1) 146,088,920 147,124,130 Net profit for the year (in million euros) 197 133 Basic earnings per share (in euro) 1.35 0.91 Diluted earnings per share (in euro) 1.35 0.90 Adjusted net profit for the year (in million euros) 221 203 Adjusted basic earnings per share (in euro) 1.52 1.39 Adjusted diluted earnings per share (in euro) 1.51 1.38 -
3.3 Outlook
In January 2024, Pluxee announced its medium-term financial ambitions from Fiscal 2024 to 2026 centered on sustainable organic growth, margin improvement, and strong cash generation. Over the first two years of the plan, the Group has already met or even exceeded its initial targets.
Looking ahead and maintaining a cautious stance amid ongoing uncertainty, the Group relies on its structural performance drivers and profitability potential to deliver on refined Fiscal 2026 financial objectives:
- High single-digit Total Revenues Organic growth, compared to low double-digit previously;
- Recurring EBITDA margin expansion of +100 bps at constant exchange rates, upgraded from +75bps previously;
- Average Recurring cash conversion above 80% from Fiscal 2024 to Fiscal 2026, upgraded from above 75% previously, which had been already upgraded from above 70% initially.
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3.4 Subsequent Events
3.4.1 Completion of Skipr acquisition
In September 2025, the Group completed the acquisition of Skipr SA (transaction mentioned in 3.1.2.3). The purchase price paid on the closing date was fully funded from existing cash resources with no impact on Group leverage. The agreement also includes an earn-out payment, which is contingent upon the achievement of several target financial performance indicators.
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3.5 Alternative performance measure (APM) definitions
Adjusted basic or diluted earnings per share are calculated by dividing Adjusted net profit (attributable to the equity holders of the parent) by respectively basic weighted average number of shares or diluted weighted average number of shares.
Adjusted net profit serves as the basis for calculating the dividend payout ratio. It consists of Net profit (attributable to Group equity holders) restated for the impact of items recognized in Other operating income and expenses, net of related income tax and related non-controlling interests.
Float-related cash corresponds to the cash collected from clients in relation to the value loaded on cards or the issuance of digital solutions or paper vouchers, but not yet reimbursed to merchants (Float).
Float is calculated as Value in circulation and related payables minus Net trade receivables related to the float (corresponding to Trade receivables related to the float restated from Advances from clients).
Net Financial (debt) / cash evaluates the Group’s liquidity, capital structure and financial leverage. It consists of gross financial liabilities and lease liabilities, minus the Cash and cash equivalents (net of overdraft) and Current financial assets.
Non Float-related cash is calculated as Cash, Cash equivalents and Current financial assets excluding the cash collected from clients in relation to business volumes issued.
The Recurring cash conversion rate measures the ability of the Group to convert its Recurring EBITDA into Cash.
The Recurring cash conversion rate consists of the ratio of Recurring free cash flow to Recurring EBITDA.
Recurring EBITDA is calculated by deducting the impact of amortization, depreciation and impairment of intangible assets, property, plant and equipment, and right-of-use assets relating to leases (as reported in the line Depreciation, amortization and impairment of the consolidated income statement) from the Recurring operating profit (Recurring EBIT) presented in the consolidated income statement.
Recurring EBITDA margin organic growth is calculated as growth in the current period, calculated using the exchange rate for the prior fiscal period, and adjusted for the impact in the current period to include or remove the effect of acquisitions and/or divestitures that have occurred subsequent to the comparable prior period.
The Recurring free cash flow measures the net cash generated from operations that is available for strategic investments (net of divestments), for financial debt repayment, and for payments of dividends to shareholders.
Recurring free cash flow is calculated as Net cash provided by operating activities as shown in the consolidated cash flow statement minus (i) Acquisitions of property, plant and equipment and intangible assets, (ii) Repayments of Lease liabilities and (iii) Restatement of Other operating income and expenses on Net cash from operating activities.
Recurring liquidity generated by operations provides information to measure the net cash generated from operations regardless of the differences in regulations governing the issuance of digitally delivered solutions, cards and paper vouchers.
Recurring liquidity generated by operations is calculated as Recurring free cash flow plus the Change in restricted cash related to the Float.
Recurring operating profit (Recurring EBIT) corresponds to Operating profit (EBIT) before Other operating income and expenses.
Revenue and Recurring EBITDA organic growth is calculated as growth in the current period, calculated using the exchange rate for the prior fiscal period, and adjusted for the impact in the comparable prior period to include or remove the effect of acquisitions and/or divestitures that have occurred subsequent to that period.
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4.1 Consolidated financial statements for Fiscal 2025 (August 31, 2025)
4.1.1 Consolidated income statement
(in million euros) Notes Fiscal 2025 Fiscal 2024 Operating revenue 1,125 1,055 Float revenue 162 155 Total Revenues 5.1 1,287 1,210 Operating expenses 5.2 (816) (780) Depreciation, amortization and impairment (110) (89) Recurring operating profit (Recurring EBIT) 361 341 Other operating income and expenses 5.2 (26) (92) Operating profit (EBIT) 335 250 Financial income and expenses 12.1 (17) (20) Profit before tax for the year 318 230 Income tax expense 9.1 (100) (91) Share of net profit of companies accounted for using the equity method (0) (0) Net profit for the year 218 139 Of which: Attributable to the equity holders of the parent 197 133 Attributable to non-controlling interests 21 6 Basic earnings per share (in euro) 11.2 1.35 0.91 Diluted earnings per share (in euro) 11.2 1.35 0.90 -
4.2 Company financial statements for Fiscal 2025 (August 31, 2025)
4.2.1 Company statement of comprehensive income
(in million euros) Notes Fiscal 2025 Fiscal 2024 Operating income 6.1 6 5 Operating expenses 6.2 (16) (23) Operating profit/(loss) (EBIT) (10) (18) Dividend income 5.1 360 150 Other financial income 5.1 25 15 Financial expenses 5.1 (43) (40) Profit/(loss) before tax for the year 332 106 Income tax benefit / (expense) 7 3 5 Net profit/(loss) for the year 335 112 Other comprehensive income — (0) Total comprehensive income for the year 335 111 -
4.3 Independent auditor’s report
In our opinion, the financial statements of Pluxee N.V. (‘the company’) give a true and fair view of the financial position of the Company and the Group (the company together with its subsidiaries) as at 31 August 2025, and of its result and its cash flows for the year then ended in accordance with IFRS Accounting Standards as adopted by the European Union (‘EU’) and with Part 9 of Book 2 of the Dutch Civil Code.
We have audited the accompanying financial statements Fiscal 2025 of Pluxee N.V., Amsterdam – the Netherlands. The financial statements comprise the consolidated financial statements of the Group and the company financial statements.
- the consolidated and company statement of financial position as at 31 August 2025;
- the following statements for Fiscal 2025: the consolidated income statement, the consolidated and company statement of comprehensive income, the consolidated and company cash flow statement and the consolidated and company statement of changes in equity; and
- the notes to the financial statements, including material accounting policy information and other explanatory information.
The financial reporting framework applied in the preparation of the financial statements is IFRS Accounting Standards as adopted by the EU and the relevant provisions of Part 9 of Book 2 of the Dutch Civil Code.
We conducted our audit in accordance with Dutch law, including the Dutch Standards on Auditing. We have further described our responsibilities under those standards in the section ‘Our responsibilities for the audit of the financial statements’ of our report.
We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.
We are independent of Pluxee N.V. in accordance with the European Union Regulation on specific requirements regarding statutory audit of public-interest entities, the ‘Wet toezicht accountantsorganisaties’ (Wta, Audit firms supervision act), the ‘Verordening inzake de onafhankelijkheid van accountants bij assuranceopdrachten’ (ViO, Code of Ethics for Professional Accountants, a regulation with respect to independence) and other relevant independence regulations in the Netherlands. Furthermore, we have complied with the ‘Verordening gedrags- en beroepsregels accountants’ (VGBA, Dutch Code of Ethics).
We designed our audit procedures with respect to the key audit matters, fraud and going concern, and the matters resulting from that, in the context of our audit of the financial statements as a whole and in forming our opinion thereon. The information in support of our opinion, such as our findings and observations related to individual key audit matters, the audit approach fraud risks and the audit approach going concern was addressed in this context, and we do not provide separate opinions or conclusions on these matters.
Pluxee N.V. is a global leader in employee benefits and engagement solutions. Through a tech-enabled employee benefits and engagement platform, operating in a digital ecosystem, the company delivers a suite of digital and employee benefits solutions in 28 countries to help employees feel engaged, motivated, financially supported and cared for. The company is comprised of several components and therefore we considered our group audit scope and approach as set out in the section ‘The scope of our group audit’.
Pluxee N.V. operated for the first time on a stand-alone basis in 2024, after the spin-off from Sodexo. As part of the Spin-off, Pluxee N.V.’s ordinary shares were admitted to listing on Euronext Paris. During fiscal year 2025 Pluxee N.V. has been focusing on developing the existing business and on continuing to grow both organically as well as through acquisitions.
As part of designing our audit, we determined materiality and assessed the risks of material misstatement in the financial statements. In particular, we considered where the board of directors made important judgements, for example, in respect of significant accounting estimates that involved making assumptions and considering future events that are inherently uncertain. In these considerations, we paid attention to, amongst others, the assumptions underlying the physical and transition risk related to climate change.
In paragraph 2.3 of the financial statements, the company describes the areas of judgement in applying accounting policies and the key sources of estimation uncertainty.
Pluxee N.V. also assessed the possible effects of climate change in this paragraph. The expected effects of climate change are not considered to impact the key audit matters.
We ensured that the audit teams at both group and component level included the appropriate skills and competences which are needed for the audit of Pluxee N.V. We therefore included experts and specialists in the areas of, amongst others, IT and valuations in our team.

Overall materiality: € 16.000.000 We conducted audit work in 12 locations.
- We paid particular attention to the acquisitions of Cobee and Benefício Fácil that took place in Fiscal 2025.
- Site visits were conducted to two countries – Brazil and Turkey.
- Audit coverage: 73% of consolidated revenue, 81% of consolidated total assets and 74% of consolidated profit before tax.
- Measurement of the recoverable amount of goodwill;
- Revenue recognition; and
- Presentation of recurring operating profit in the consolidated income statement.
The scope of our audit was influenced by the application of materiality, which is further explained in the section ‘Our responsibilities for the audit of the financial statements’.
Based on our professional judgement we determined certain quantitative thresholds for materiality, including the overall materiality for the financial statements as a whole as set out in the table below. These, together with qualitative considerations, helped us to determine the nature, timing and extent of our audit procedures on the individual financial statement line items and disclosures and to evaluate the effect of identified misstatements, both individually and in aggregate, on the financial statements as a whole and on our opinion.
Overall group materiality € 16.000.000 (Fiscal 2024: €14.000.000). Basis for determining materiality We used our professional judgement to determine overall materiality. As a basis for our judgement, we used 5% of recurring profit before tax (profit before tax which is normalized for non-recurring expenses such as the finalization of the IT carve-out, as part of the Spin-off). Rationale for benchmark applied We used recurring profit before tax as the primary benchmark, a generally accepted auditing practice, based on our analysis of the common information needs of the users of the financial statements. On this basis, we believe that recurring profit before tax is the most relevant metric for the financial performance of the company. Component materiality Based on our judgement, we allocate materiality to each component in our audit scope that is less than our overall group materiality. The range of materiality allocated across components was between € 1.000.000 and € 15.000.000. Where applicable components were audited with a local statutory audit materiality that was also less than the materiality we allocated to them for group reporting purposes. We also take misstatements and/or possible misstatements into account that, in our judgement, are material for qualitative reasons.
We agreed with the board of directors that we would report to them any misstatement identified during our audit above €1.600.000 (Fiscal 2024: €1.400.000) as well as misstatements below that amount that, in our view, warranted reporting for qualitative reasons.
Pluxee N.V. is the parent company of a group of entities. The financial information of this group is included in the consolidated financial statements of Pluxee N.V.
We are responsible for the identification and assessment of the risks of material misstatement of the financial statements of the group, including those with respect to the consolidation process. Based on our risk assessment, we tailored the scope of our audit to ensure that we, in aggregate, performed sufficient work on the financial statements to enable us to provide an opinion on the financial statements as a whole.
In setting the scope of our group audit we determined what audit work needed to be performed at group level or component level and whether involvement of component auditors was necessary.
We included 12 components in our audit for which audit procedures have been performed. Two of these components are considered significant components given that they are individually financially significant to the Group. Next to Pluxee N.V. this is Pluxee Beneficios Brasil S.A. With the 12 components included in our audit procedures we achieve appropriate coverage on financial line items in the consolidated financial statements.
In total, in performing these procedures, we achieved the following coverage on the financial line items:
None of the remaining components represented more than 3% of total group revenue or total group assets. For those remaining components we performed, among other things, analytical procedures to corroborate our assessment that there were no significant risks of material misstatements within those components.
The group engagement team performed the audit work for Pluxee N.V. stand alone. All other components were audited by (PwC) auditors who are familiar with the local laws and regulations to perform the audit work.
Where component auditors performed the work, we determined the nature, timing and extent of direction and supervision of the component auditors and review of their work.
We issued instructions to the component audit teams in our audit scope. These instructions included amongst others our risk analysis, materiality and the scope of the work. We explained to the component audit teams the structure of the Group, the main developments that were relevant for the component auditors, the risks identified, the materiality levels to be applied and our global audit approach. We had individual calls with each of the in-scope component audit teams both during the year and upon conclusion of their work. During these calls, we discussed the significant accounting and audit issues identified by the component auditors, their reports, the findings of their procedures and other matters, that could be of relevance for the consolidated financial statements.
The group engagement team visits the component teams and local management on a rotational basis. In the current year, the group audit team visited the Brazilian component given the financially significant importance of this component and the acquisition which took place during Fiscal 2025. For this location we reviewed selected working papers of the respective component auditor. The group team also visited the component Pluxee Odul Danismanlik Hizmetteri AS (Turkey) where the group engagement team reviewed selected working papers as well. We selected this component given the fact that this is the first year that this entity is audited by a PwC firm.
The group engagement team performed the audit work on the group consolidation, financial statement disclosures and a number of more complex items at the head office. These notably included the valuation of goodwill and share-based payments.
By performing the procedures outlined above at the components, combined with additional procedures exercised at group level, we have been able to obtain sufficient and appropriate audit evidence on the Group’s financial information, to provide a basis for our opinion on the financial statements.
We identified and assessed the risks of material misstatements of the financial statements due to fraud. During our audit we obtained an understanding of Pluxee N.V. and its environment and the components of the internal control system. This included the board of directors’ risk assessment process, the board of directors’ process for responding to the risks of fraud and monitoring the internal control system. We refer to section 6. Risks and risk management in the Annual Report for their risk assessment including fraud.
We evaluated the design and relevant aspects of the internal control system with respect to the risks of material misstatements due to fraud and in particular the fraud risk assessment, as well as the code of conduct and whistleblower procedures. We evaluated the design and the implementation and, where considered appropriate, tested the operating effectiveness of internal controls designed to mitigate fraud risks.
We asked members of the board of directors as well as the internal audit department and legal affairs, whether they are aware of any actual or suspected fraud. This did not result in signals of actual or suspected fraud that may lead to a material misstatement.
As part of our process of identifying fraud risks, we evaluated fraud risk factors with respect to financial reporting fraud, misappropriation of assets and bribery and corruption. We evaluated whether these factors indicate that a risk of material misstatement due to fraud is present.
Identified fraud risks Our audit work and observations Fraud risk 1 – Management override of controls
Management is in a unique position to perpetrate fraud because of management’s ability to manipulate accounting records and prepare fraudulent financial statements by overriding controls that otherwise appear to be operating effectively. That is why, in all our audits, we pay attention to the risk of management override of controls in:
- the appropriateness of journal entries and other adjustments made in the preparation of the financial statements;
- estimates; and
- significant transactions, if any, outside the normal course of business for the entity.
Management receives bonuses, of which the size partly depends on the financial results achieved. In this context, management has been given specific targets for growth in turnover and results. Management has incentive to overperform budgets which were communicated to the shareholders. This could lead to pressure on management to override the controls in place to manipulate figures for favourable financial results, including overstating revenue.
Where relevant to our audit, we evaluated the design and implementation of the internal control system in the processes of generating and processing journal entries, consolidation entries and making estimates. We also paid specific attention to the access safeguards in the IT system and the possibility that these lead to violations of the segregation of duties.
We performed our audit procedures primarily substantive based.
We selected journal entries based on risk criteria and conducted specific audit procedures for these entries. These procedures include, amongst others, inspection of the entries through reconciliation to source documentation.
We performed substantive audit procedures on significant transactions outside the normal course of business.
We also performed specific audit procedures related to important estimates of management. We specifically paid attention to the inherent risk of bias (increasing profitability) of management in estimates.
Our audit procedures did not lead to specific indications of fraud or suspicions of fraud with respect to management override of controls.
Fraud risk 2 – Fraud in revenue recognition – fictitious revenues via manually recorded revenue transactions (existence/occurrence)
As part of our risk assessment and based on the presumption that there are risks of fraud in revenue recognition, we evaluated for which types of revenue a fraud risk is applicable.
Management receives bonuses, of which the size partly depends on the financial results achieved. In this context, management has been given specific targets for growth in turnover and results. Management has incentive to overperform budgets which were communicated to the shareholders. This could lead to pressure on management to overstate revenue by recording fictitious turnover.
The revenue transactions recorded within the Pluxee group are low individual amounts. Given these characteristics, we assess the risk of fraud in revenue recognition leading to a material misstatement to be low on a transactional level. We consider the risk of fraud in revenue recognition to relate to manual journal entries posted that increase revenue.
Where relevant to our audit, we evaluated the design and implementation of the internal control system in the processes related to revenue reporting.
We performed our audit procedures primarily substantive based. Also refer to the key audit matter relating to revenue recognition in this audit opinion.
We selected revenue journal entries based on risk criteria and conducted specific audit procedures for these entries. These procedures include, amongst others, inspection of the entries through reconciliation to source documentation.
Our audit procedures did not lead to specific indications of fraud or suspicions of fraud with respect to the existence/occurrence of the revenue reporting.
We incorporated an element of unpredictability in our audit. During the audit, we remained alert to indications of fraud. Furthermore, we considered the outcome of our other audit procedures and evaluated whether any findings were indicative of fraud or non-compliance with laws and regulations.
The board of directors prepared the financial statements on the assumption that the entity is a going concern and that it will continue all its operations for at least 12 months from the date of preparation of the financial statements.
Our procedures to evaluate the board of directors’ going-concern assessment included, amongst others:
- considering whether the board of directors identified events or conditions that may cast significant doubt on the entity’s ability to continue as a going concern (hereafter: going concern risks);
- considering whether the board of directors’ going concern assessment included all relevant information of which we were aware as a result of our audit and inquiring with the board of directors regarding the board of directors’ most important assumptions underlying its going concern assessment;
- evaluating the board of directors’ current budget including cash flows for at least 12 months from the date of preparation of the financial statements taken into account current developments in the industry and all relevant information of which we were aware as a result of our audit;
- analysing whether the current and the required financing has been secured to enable the continuation of the entirety of the entity’s operations, including compliance with relevant covenants.
Based on our procedures performed, we concluded that the board of directors’ use of the going-concern basis of accounting is appropriate, and based on the audit evidence obtained, that no material uncertainty exists related to events or conditions that may cast significant doubt on the entity’s ability to continue as a going concern.
Key audit matters are those matters that, in our professional judgement, were of most significance in the audit of the financial statements. We have communicated the key audit matters to the board of directors. The key audit matters are not a comprehensive reflection of all matters identified by our audit and that we discussed. In this section, we described the key audit matters and included a summary of the audit procedures we performed on those matters.
Key audit matter Our audit work and observations Measurement of the recoverable amount of goodwill
Note 7.1 Goodwill and note 7.3 Impairment of non-current assetsAs at 31 August 2025, the goodwill balance amounted to €799 million (Fiscal 2024: €670 million) representing a material item in the consolidated balance sheet of Pluxee N.V.
Pluxee management prepared the impairment assessment in the last quarter of the fiscal year in which the carrying amount of the cash-generating unit is compared with the recoverable amount.
As stated in notes 7.1 Goodwill and 7.3 Impairment of non-current assets to the consolidated balance sheet, in accordance with the provisions of IAS 36 “Impairment of assets”, the new establishment of Pluxee as a standalone company in Fiscal 2024 led Pluxee N.V. to assess the appropriate level at which the goodwill impairment tests are carried out. Consequently, for the Pluxee activities goodwill was measured at the level of the individual countries.
As stated in paragraph 7.3 Impairment of non-current assets to the notes to the consolidated statements, an impairment loss is recognized in the income statement when the carrying amount of an asset or CGU or group of CGUs is greater than its recoverable amount.
The recoverable amount is the higher of fair value (less selling costs corresponding to the amount for which Pluxee N.V. could sell the asset) and its value in use. It is usually determined based on the calculation of discounted future cash flows and requires significant judgement from Pluxee management. Main assumptions within the impairment model are projected cashflows (generally for five years), the discount rate and long term growth rate.
We deemed the measurement of the recoverable amount of goodwill to be a key audit matter, due to the importance of this asset in the consolidated balance sheet and the inherent uncertainty of certain inputs used, in particular the likelihood of achieving forecast results and the long-term growth rate included in such measurement.
We obtained understanding and performed a critical review of the methods applied by management to determine the recoverable amount of goodwill. Our work consisted amongst others of:
- Reviewing the methodology used to perform the impairment tests and assessing compliance with IAS 36.
- Assessing the methodology used to allocate goodwill for acquisitions realized during the financial year ended 31 August 2025.
- Verifying the mathematical accuracy of the model used to calculate values in use.
- Reconciling the elements comprising the net carrying amount of the assets used for the impairment test with the financial statements.
- Assessing Pluxee management’s assumptions underlying the projected cash flows through inquiry of group management and assessing its budgeting process.
- Assessing with the support of our valuation experts,the reasonableness of the discount rates applied to the projected cash flows as well as the perpetual growth rates used.
- Assessing the sensitivity analyses of values in use to changes in the main assumptions used by Pluxee management.
- Evaluating the appropriateness of the information disclosed in note 7.1 and 7.3 to the consolidated balance sheet.
After completing our fieldwork, we evaluated our procedures and the outcome for this estimate as well as for other estimates and discussed within the team whether there were indications of management bias in preparing the estimates. We found no such indications.
Revenue recognition
Note 5.1 Segment information and revenues informationRevenues reported by Pluxee mainly include commissions received from clients and affiliated merchants, financial income from the investment of cash generated by its activities (‘i.e. float revenue’) and unreimbursed cards, digital solutions, paper vouchers and other products.
Revenue is recognized based on the provisions of IFRS 15 and are disclosed in note 5.1 to the consolidated financial statements.
- Commissions received from clients are recognized when the cards are credited or when the digitally delivered services or paper vouchers are issued and sent to the client.
- Commissions received from affiliated merchants are recognized when the cards are used or when the digitally delivered services or paper vouchers are redeemed.
- Revenue from unreimbursed cards, digitally delivered services and paper vouchers are recognized based on their expiration date and the deadline for presentation for reimbursement by the affiliated merchants.
- Float revenue is recognized in accordance with IFRS 9 “Financial instruments” and corresponds primarily to interest on financial assets.
Pluxee operates in numerous countries where specific regulations related to Employee Benefits apply. This element in combination with the variety in revenue streams and the risk to overstate revenues in its first year as a stand-alone listed company, have led to us focusing a significant part of our audit efforts on verifying the existence and occurrence of the revenue recognized in the financial statements. Accordingly, we deemed the audit of revenue recognition as a key audit matter.
In order to identify and gain an understanding of the various revenue streams, the related regulations applicable in countries in which Pluxee operates and the processes implemented, we made inquiries in France and abroad with the relevant persons in charge.
Our procedures primarily consisted of:
- Evaluation of the design and implementation of controls around revenues that we considered the most relevant in determining the appropriate timing of revenue recognition.
- Assessing through sample testing whether revenue was appropriately recognized in line with IFRS 15 for the customer and merchant commissions, based on underlying contracts, transaction data of vouchers and cards issued/redeemed, payments received from customers and amounts paid to merchants.
- Obtaining for a sample of clients/merchants confirmations of amounts receivable or payable by Pluxee.
- Assessing on a sample testing basis the adequacy of the cut-off of revenues based on underlying contracts, transaction data of vouchers and cards and their date of issuing/redemption.
- For the ‘unreimbursed cards’ part of revenue we have assessed on a sample basis whether the revenue has been adequately recognized based on contractual agreements, transaction data relating to cards and vouchers issued and relevant local (fiscal) regulations.
- For the float revenue we have tested on a sample basis whether the revenue has been recognized in line with IFRS 9 based on contracts, bank statements and confirmations of financial institutions.
- Inquiring management involved in the financial reporting process whether there have been any instances of overrides of controls through recording of journal entries or other adjustments.
- Analysing manual revenue journal entries by assessing its nature and corroborating them with underlying documentation.
- We assessed the appropriateness of disclosures in note 5.1 to the consolidated financial statements.
Based on our audit procedures performed, we found the revenue recognition to be supported by sufficient audit evidence. In addition, we consider the related disclosures in note 5.1 to be adequate.
Presentation of recurring operating profit in the consolidated income statement
Note 5 Segment information, revenues and other operating items
In the consolidated income statement Pluxee N.V. makes a distinction between “Recurring operating profit” and “Operating profit”. In Note 5 “Segment information, revenues and other operating items”, Pluxee discloses the following:
- To provide more insight to the users of the financial statements, the consolidated income statement includes the line item ‘Recurring operating profit’ (Recurring EBIT). This line item is an alternative performance measure.
- The line item ‘Other operating income and expenses’, which includes the non-recurring items, are deducted from “Recurring operating profit (Recurring EBIT)” in order to calculate the “Operating profit (EBIT)”.
- Management considers that this intermediate aggregate provides useful information to the users of the financial statements to better understand the Group’s recurring past operating performance.
- The elements that are included in the Other operating income and expenses are the following:
- gains and losses arising from changes in the scope of consolidation;
- restructuring and rationalization costs;
- acquisition related costs incurred as part of a business combination;
- goodwill impairment;
- material impairments triggered by unusual events and;
- other unusual or non-recurring items representing material amounts (such as Spin-off costs).
The current presentation of the recurring operating profit and the elements included in Other operating income and expenses has been consistently applied compared to the combined financial statements as included in the listing prospectus that has been dated 10 January 2024 and the financial statements of Fiscal 2024.
In note 5.2.2 Other operating income and expenses, the amounts of Other income and expenses per category are disclosed for Fiscal 2024 and 2025.
We considered the presentation of recurring operating profit in the consolidated income statement be a key audit matter, given that an intermediate aggregate is included additional to the provisions of IAS1, it is not common in the Dutch reporting environment to include such an intermediate aggregate and the judgement that is to be applied in the elements presented as Other operating income and expenses.
Our procedures primarily consisted of:
- Evaluation of the design and implementation of controls around the classification of income and expenses as non-recurring Other income and expenses.
- Assessing on a sample basis the adequacy of costs and income recognized and their classification as non-recurring Other income and expenses.
- We assessed whether the presentation and the classification of Other income and expenses has been consistently applied.
- We assessed the financial statements of the former parent company Sodexo S.A. as well as the main competitor for consistency of reporting the distinction between recurring and non-recurring operating profit.
- We assessed documentation received on the process of drawing up the prospectus for the company’s listing and interaction with the regulator
- We assessed the consistency of the presentation and disclosure between the combined financial statements as included in the listing prospectus dated on 10 January 2024 and the financial statements of Fiscal 2024 and 2025.
Based on our audit procedures performed, we found the presentation of Recurring operating profit and classification of the Other income and expenses to be supported by sufficient audit evidence. In addition, we consider that the related disclosures in note 5 are adequate.
The annual report contains other information. This includes all information in the annual report in addition to the financial statements and our auditor’s report thereon.
- is consistent with the financial statements and does not contain material misstatements; and
- contains all the information regarding the directors’ report and the other information that is required by Part 9 of Book 2 and regarding the remuneration report required by the sections 2:135b and 2:145 subsection 2 of the Dutch Civil Code.
We have read the other information. Based on our knowledge and the understanding obtained in our audit of the financial statements or otherwise, we have considered whether the other information contains material misstatements.
By performing our procedures, we comply with the requirements of Part 9 of Book 2 and section 2:135b subsection 7 of the Dutch Civil Code and the Dutch Standard 720. The scope of such procedures was substantially less than the scope of those procedures performed in our audit of the financial statements.
The board of directors is responsible for the preparation of the other information, including the directors’ report and the other information in accordance with Part 9 of Book 2 of the Dutch Civil Code. The board of directors are responsible for ensuring that the remuneration report is drawn up and published in accordance with sections 2:135b and 2:145 subsection 2 of the Dutch Civil Code.
We were appointed as auditors of Pluxee N.V. This followed the passing of a resolution by the shareholders at the annual general meeting held on 31 January 2024. Our appointment has been renewed by shareholders on 18 December 2024 and now represents a total period of uninterrupted engagement of 2 years.
Pluxee N.V. has prepared the annual report in ESEF. The requirements for this are set out in the Delegated Regulation (EU) 2019/815 with regard to regulatory technical standards on the specification of a single electronic reporting format (hereinafter: the RTS on ESEF).
In our opinion, the annual report prepared in XHTML format, including the marked-up consolidated financial statements, as included in the reporting package by Pluxee N.V., complies in all material respects with the RTS on ESEF.
The board of directors is responsible for preparing the annual report, including the financial statements in accordance with the RTS on ESEF, whereby the board of directors combines the various components into a single reporting package.
Our responsibility is to obtain reasonable assurance for our opinion whether the annual report in this reporting package complies with the RTS on ESEF.
We performed our examination in accordance with Dutch law, including Dutch Standard 3950N ‘Assuranceopdrachten inzake het voldoen aan de criteria voor het opstellen van een digitaal verantwoordingsdocument’ (assurance engagements relating to compliance with criteria for digital reporting).
- Obtaining an understanding of the entity’s financial reporting process, including the preparation of the reporting package.
- Identifying and assessing the risks that the annual report does not comply in all material respects with the RTS on ESEF and designing and performing further assurance procedures responsive to those risks to provide a basis for our opinion, including:
- obtaining the reporting package and performing validations to determine whether the reporting package containing the Inline XBRL instance document and the XBRL extension taxonomy files have been prepared in accordance with the technical specifications as included in the RTS on ESEF;
- examining the information related to the consolidated financial statements in the reporting package to determine whether all required mark-ups have been applied and whether these are in accordance with the RTS on ESEF.
To the best of our knowledge and belief, we have not provided prohibited non-audit services as referred to in article 5(1) of the European Regulation on specific requirements regarding statutory audit of public-interest entities.
- the preparation and fair presentation of the financial statements in accordance with IFRS Accounting Standards as adopted by the EU and Part 9 of Book 2 of the Dutch Civil Code; and for
- such internal control as the board of directors determines is necessary to enable the preparation of the financial statements that are free from material misstatement, whether due to fraud or error.
In preparing the financial statements, the board of directors is responsible for assessing the Company’s ability to continue as a going concern. Based on the financial reporting frameworks mentioned, the board of directors should prepare the financial statements using the going-concern basis of accounting unless the board of directors either intends to liquidate the Company or to cease operations or has no realistic alternative but to do so. The board of directors should disclose in the financial statements any event and circumstances that may cast significant doubt on the Company’s ability to continue as a going concern.
Our responsibility is to plan and perform an audit engagement in a manner that allows us to obtain sufficient and appropriate audit evidence to provide a basis for our opinion. Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high but not absolute level of assurance, and is not a guarantee that an audit conducted in accordance with the Dutch Standards on Auditing will always detect a material misstatement when it exists. Misstatements may arise due to fraud or error. They are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of the financial statements.
Materiality affects the nature, timing and extent of our audit procedures and the evaluation of the effect of identified misstatements on our opinion.
In addition to what is included in our auditor’s report, we have further set out in this appendix our responsibilities for the audit of the financial statements and explained what an audit involves.
We have exercised professional judgement and have maintained professional scepticism throughout the audit in accordance with Dutch Standards on Auditing, ethical requirements and independence requirements. Our audit consisted, among other things of the following:
- Identifying and assessing the risks of material misstatement of the financial statements, whether due to fraud or error, designing and performing audit procedures responsive to those risks, and obtaining audit evidence that is sufficient and appropriate to provide a basis for our opinion. The risk of not detecting a material misstatement resulting from fraud is higher than for one resulting from error, as fraud may involve collusion, forgery, intentional omissions, misrepresentations, or the intentional override of internal control.
- Obtaining an understanding of internal control relevant to the audit in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the Company’s internal control.
- Evaluating the appropriateness of accounting policies used and the reasonableness of accounting estimates and related disclosures made by the board of directors.
- Concluding on the appropriateness of the board of directors’ use of the going-concern basis of accounting, and based on the audit evidence obtained, concluding whether a material uncertainty exists related to events and/or conditions that may cast significant doubt on the Company’s ability to continue as a going concern. If we conclude that a material uncertainty exists, we are required to draw attention in our auditor’s report to the related disclosures in the financial statements or, if such disclosures are inadequate, to modify our opinion. Our conclusions are based on the audit evidence obtained up to the date of our auditor’s report and are made in the context of our opinion on the financial statements as a whole. However, future events or conditions may cause the Company to cease to continue as a going concern.
- Evaluating the overall presentation, structure and content of the financial statements, including the disclosures, and evaluating whether the financial statements represent the underlying transactions and events in a manner that achieves fair presentation.
We are responsible for planning and performing the group audit to obtain sufficient appropriate audit evidence regarding the financial information of the entities or business units within the group as a basis for forming an opinion on the financial statements. We are also responsible for the direction, supervision and review of the audit work performed for purposes of the group audit. We remain solely responsible for our audit opinion.
We communicate with the board of directors regarding, among other matters, the planned scope and timing of the audit and significant audit findings, including any significant deficiencies in internal control that we identify during our audit. In this respect, we also issue an additional report to the audit committee in accordance with article 11 of the EU Regulation on specific requirements regarding statutory audit of public-interest entities. The information included in this additional report is consistent with our audit opinion in this auditor’s report.
We provide the board of directors with a statement that we have complied with relevant ethical requirements regarding independence, and to communicate with them all relationships and other matters that may reasonably be thought to bear on our independence, and where applicable, related actions taken to eliminate threats or safeguards applied.
From the matters communicated with the board of directors, we determine those matters that were of most significance in the audit of the financial statements of the current period and are therefore the key audit matters. We describe these matters in our auditor’s report unless law or regulation precludes public disclosure about the matter or when, in extremely rare circumstances, we determine that a matter should not be communicated in our report because the adverse consequences of doing so would reasonably be expected to outweigh the public interest benefits of such communication.
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5.1 Pluxee’s sustainability journey
The foundations of Pluxee’s sustainability journey precede the Group’s existence as a standalone company. They were developed over more than a decade when, as Sodexo’s BRS division, Pluxee contributed to the broader Sodexo sustainability roadmap. The Pluxee Group’s sustainability journey has accelerated and delivered concrete achievements over the past years, as highlighted in the timeline below.
Pluxee’s sustainability foundations are global in scope. They have been recognized at the local entity level in several Pluxee countries such as Mexico, where the Group obtained the “Social Responsible Company” distinction by the Mexican Philanthropy Center (Cemefi). Additionally, Pluxee Mexico was included in the “Most Ethical Companies” ranking by AMITAI (a local organization that evaluates ethics management) and on Expansion magazine’s list of “Responsible Companies 2025,” among others.
In France, Pluxee obtained the Numérique Responsable (Sustainable IT) label in recognition of its efforts toward more green, accessible and secure information technology management.
Pluxee has also earned a number of sustainability certifications. In Italy the company obtained the gender parity certification UNI/Pdr 125:2022 and the ISO 30415 certification for diversity and inclusion management. In Brazil, the Group obtained the ISO 14001 certification for environmental management.
Pluxee’s sustainability heritage and the roadmap the Group has travelled since 2020 provide a solid base for developing and meeting its environmental, social, and governance commitments. The Group will continue to build on this base as it navigates the journey toward its sustainability vision to Fiscal 2026 and beyond.
› Establishment of Pluxee’s inaugural ESG targets, based on material topics specific to its business and activities › Definition of a net-zero trajectory to 2035 › Pluxee’s net-zero targets validated by the Science Based Targets initiative (SBTi) › Pluxee joined the United Nations Global Compact › Earned an EcoVadis Bronze medal; first sustainability performance assessment as a standalone company › Joined the UN Global Compact’s Target Gender Equality Accelerator program › Joined Euronext’s CAC SBT 1.5°, an index of SBF 120 companies with emissions reduction targets in line with the 1.5° Paris Agreement goal › Submitted a CDP disclosure for the first time, obtaining a score of B, a recognition of Pluxee’s effectiveness in managing its environmental impact › Earned an EcoVadis Gold medal for the Group’s second annual assessment, with +18-points compared to the previous year’s evaluation(1)
- Medal earned for being in the top 5% of companies evaluated by EcoVadis over the past year in the sector identified as “Other business support service activities”.
About this Sustainability Report and the CSRD
Given Pluxee’s recent listing following the spin-off that took place in January 2024, and pending the transposition of the Corporate Sustainability Reporting Directive (CSRD) into Dutch law, this Sustainability Report should be considered a transitional report. Pluxee’s teams have endeavored to apply the principles and spirit of the CSRD considering the current state of the regulations and the requirements applicable to Pluxee N.V. as of the end of Fiscal 2025. However, this report does not claim full compliance with the Directive.
The report encompasses the Group’s first double materiality and risk assessment, which identified 13 topics considered most material to Pluxee’s business and stakeholders. Progress on these material topics is measured and monitored on an annual basis. To enhance the understanding of stakeholders, information and disclosures based on the methodology of the CSRD framework are clearly identified throughout the report. The company remains committed to progressively aligning its sustainability reporting practices with the CSRD once the applicable regulatory framework is transposed into Dutch law. For more information see sections 5.1.2.1 and 5.1.2.2.
5.1.1 Pluxee’s sustainability commitments
Pluxee has established an ESG roadmap, aligned with the Company’s corporate strategy, that prioritizes four key pillars:
- act as a trusted partner in everything it does;
- empower individuals;
- strengthen local communities;
- reduce its impact on the environment.
Pillar Topic Target Fiscal 2025
achievementTrusted
partnerEthics and Compliance by Fiscal 2026
Maintain >99% employees
trained in responsible business conduct(1)98.7% Individuals Gender Balance by Fiscal 2026
Achieve at least 42% of women
in leadership positions(2)40.6% Local
communitiesSupporting Merchants by Fiscal 2026
Achieve €8bn Business volume reimbursed
benefiting small and medium merchants(3)€7.0bn Environment Net-Zero by Fiscal 2025
Achieve 100 % renewable electricity
in all Pluxee offices (4)by 2030
65% absolute reduction in GHG emissions (5)100%
-23%
- For information on how this indicator is calculated, see section 5.7.1.1 Governance -Trusted Partner
- Leadership positions include Group CEO, Pluxee’s Executive Committee and their direct reports, excluding executive assistants, and Local Leadership (members of country-level executive committees)
- At constant Fiscal 2023 foreign exchange rates
- For the definition of renewable electricity see section 5.7.1.1- Environment - Energy
- GHG: Market-based greenhouse gas emissions reduction from Fiscal 2017 baseline; For further details on Pluxee’s net-zero trajectory and related targets, see section 5.5.1
As a trusted partner, Pluxee engages its stakeholders in the Group’s value chain to develop reliable technology and manage data responsibly, as well as to ensure the highest standards of business ethics and compliance. This enables the Company to provide the best user experience across the Pluxee ecosystem.
The Group has deployed a comprehensive Responsible Business Conduct training program, aligned with Pluxee’s guiding principles and Ethics Charter. This program addresses topics such as harassment, anti-corruption and anti-bribery, data privacy, conflicts of interest, and fair competition (for more, see section 5.2).
Pluxee brings to life an inclusive and sustainable employee experience at work and beyond for its team members and its clients’ employees. The Group believes that the sense of belonging and well-being of its own employees contributes to their professional satisfaction and engagement, motivating them to build their careers at Pluxee, and contribute to the Group’s growth and development. Pluxee aims to extend this positive impact toward the employees of its clients through its suite of Pluxee benefits (for more, see section 5.3).
Pluxee contributes to the development of local communities by generating value for the small and medium-sized (SME) merchants that add dynamism to its network. Pluxee products and services lead to growth in consumer traffic. The Group’s support of SME merchants also enables consumers to benefit from a more diversified offer in their local areas. Moreover, through Pluxee’s partnerships for community outreach, the Group participates in the empowerment of women and young people (for more, see section 5.4).
Pluxee is strongly committed to minimizing its impact on the environment. The Group works to reduce the greenhouse gas (GHG) emissions generated by its operations, and aims to achieve its net-zero emissions objective by no later than 2035 (for more, see section 5.5).
Sustainability topics are addressed across the organization, and are coordinated by the Global Sustainability Team, reporting to the Group General Counsel, a member of Pluxee’s Executive Committee. Sustainability performance and progress against ESG objectives are overseen by both the Audit Committee and the Nomination and Remuneration Committee of the Board of Directors, which review the congruence of Pluxee’s sustainability commitments with the company’s strategic imperatives.
Specifically, the Audit Committee periodically reviews and makes recommendations on the Company’s main sustainability initiatives, objectives and disclosures, based on its knowledge of current and emerging trends as well as stakeholder views regarding sustainability matters. The Nomination and Remuneration Committee periodically reviews and proposes changes to environmental, social, and governance (ESG)-related components (namely, specific KPIs) of the remuneration packages of individual executives, in support of sustainable long-term value creation, and in observance of the approved Remuneration Policy. All directors are required to have an understanding of ESG topics. The Nomination and Remuneration Committee identifies and calls for relevant training, as needed. In Fiscal 2025, two sustainability training activities were conducted for the Board and/or its committees.
Local Sustainability Steering Committees have been established in 14 Pluxee countries. They are responsible for the identification of sustainability issues and initiatives in their respective locations. Resource allocation decisions related to the implementation of sustainability initiatives are made by the local leadership or similar local or regional decision-making body. Additionally, a network of 47 sustainability champions take part in bi-monthly webinars to share best practices and make progress on Pluxee’s sustainability roadmap.
* Local leadership includes the Pluxee Group’s country leadership team members, i.e. the members of the country executive committees.
Pluxee values stakeholder engagement as a way to build trust, include diverse viewpoints, and maximize the sustainable value the Group is able to co-create with internal and external stakeholders. The Group has established contacts and touchpoints for each category of Pluxee stakeholders.
Stakeholders Primary Pluxee contact Engagement touchpoints Employees Human Resources Group
Human Resources Business partners Managers
Global Sustainability team
Annual engagement survey
Ad hoc People surveys
Sustainability committees
DEI committees
Work Councils
Internal communication, intranet, newsletter
Internal events, town hall meetings
Clients Sales and Marketing
Customer Care
Country Managing Directors
Annual Client global and local surveys
Workshops
Newsletter
Client portal
“Clients for life” initiative; Fresh Eyes review
Consumers Local Marketing and Communication teams Surveys, focus groups
Events
Mobile App
Website, social networks
Merchants Sales Enablement and Performance Group
Local Merchant Department
Business and Merchants’ Associations
Surveys
Regularly scheduled visits
Newsletter
Website
Merchant portal
Suppliers Procurement Group (country level) Co-created workshops
Carbon measurement training
Third-party screenings
Public authorities Country Managing Directors, Public
Affairs (country level)
Third-party expert research
Membership in dedicated Councils
Meetings
Workshops and roundtables
Associations Country Managing Directors
Public Affairs
Human Resources
Marketing/VP Merchant Sales
Events
Partnerships
Surveys
Studies
NGOs Sustainability Group (country level) Events Media Group Brand and Communications Press releases
Interviews
Corporate website
Social media
Investors, shareholders CEO
CFO
Chief Legal Officer and General Counsel
Head of Investor Relations
Publications
Website
Roadshows
Capital Markets Day
Underprivileged populations Stop Hunger champions Volunteering initiatives:
- Mentoring
- Food drives
- Individual volunteering



Consumers Clients Merchants We promote healthy and conscious lifestyle options by providing consumers access to products and services that enable them to adopt responsible consumption behaviors. Through our products, we support our clients in enhancing employee engagement. We also help them to reduce their carbon footprints, and seek synergies between their sustainability roadmaps and ours. We increase recurring traffic to businesses of all sizes, and support financial and digital inclusion. 


Employees Underprivileged populations We foster a strong culture of engagement, underpinned by an unwavering commitment to diversity, equity, and inclusion for all, to attract and retain talent. We actively support the Stop Hunger Foundation in addressing the root causes of poverty through education, small business development and mentoring, enabling fair access to the job market for disadvantaged women and young people. 


Planet Suppliers Public authorities We are reducing our environmental impact; this is coupled with facilitating easy access to responsible choices for our consumers and merchants. We engage and align our suppliers on Pluxee’s sustainability goals. We commit to prioritize responsible practices when selecting our suppliers. We contribute to the development of local communities, and we support authorities to help optimize the use of public funds to contribute to a virtuous economy. Pluxee employees play a key role in the optimal implementation of the Group’s sustainability priorities and achievement of its targets. The Company has established specific cross-functional initiatives to communicate Pluxee’s objectives and to motivate employees to accomplish them.
2025 Sustainability Awards
Pluxee’s Global Sustainability Team organized the Group’s first Sustainability Awards in Fiscal 2025 as a way to celebrate the countries that have taken action on Pluxee’s sustainability commitments, spearheading initiatives across each of the Group’s four sustainability pillars: Trusted Partner, Individuals, Local Communities, and Environment. The Awards also recognized those who made remarkable progress toward achieving Pluxee’s sustainability targets over the September 2023 to December 2024 time period.
Each a category had a specific focus, in alignment with the Group’s sustainability pillars and roadmap:
- The Trusted Partner category sought to recognize countries that have developed activities to ensure Pluxee’s ethical principles were understood and respected in all interactions with its stakeholders;
- The Individuals category focused on countries developing products that contributed to consumer well-being, digital, and/or financial inclusion;
- The Local Communities category highlighted countries developing shared value-creation partnerships in their ecosystems, with the ultimate goal of empowering small and medium merchants;
- The Environment category highlighted countries using innovation to optimize energy consumption in buildings.
Twelve countries participated in the 2025 Sustainability Awards, submitting a total of twenty-six projects. Additionally, four countries were assessed on their global sustainability performance. Pluxee’s Executive Committee members were actively involved in the selection of winners for this edition of the awards.
Overall, the Sustainability Awards offered a moment of global celebration for local teams and their valuable contributions in helping Pluxee walk the talk on sustainability.
-
5.2 Trusted partner
Pluxee’s first and fundamental commitment is to act as a trusted partner by ensuring the integrity and transparency of its governance and operations. To meet this commitment, the Group requires that its employees comply with the Ethics Charter and its principles of integrity, reliability and respect. Pluxee trains its team members in responsible business conduct, with a target of maintaining a level of more than 99% employees trained by Fiscal 2026.
Being a trusted partner means developing reliable technology and managing data responsibly to provide the best user experience across Pluxee’s value chain. It also entails contributing to the development of actionable policy in a transparent way, and establishing partnerships with suppliers who are responsible for assuming the same level of commitment to conduct ethical business as Pluxee. This section further develops all actions that help Pluxee build and maintain credibility for long-term relationships with stakeholders.
Trusted Partner Target Fiscal 2026 target Fiscal 2025 Fiscal 2024 Employees trained in Responsible Business Conduct (%) Maintain >99% 98.7% 99.6 % 5.2.1 Ethics and Compliance: Upholding Integrity, Reliability, Respect
Pluxee embeds the highest standards of ethics as well as legal and regulatory compliance in all of the Group’s activities. This fosters a culture of accountability and transparency, ensuring adherence to laws, regulatory expectations, and internal policies. Pluxee thus acts as a trusted partner to its employees, clients, shareholders, and other stakeholders.
When Pluxee became a standalone company in 2024, it embarked on a collective effort to explicitly define its ethical principles. The resulting Pluxee Ethics Charter, launched in Fiscal 2024, is the convergence of the Group’s strong heritage and its own principles, applied to Pluxee’s daily business activities. The Pluxee Ethics Charter sets forth the ethical principles, compliance standards, and responsibilities to be met by each Pluxee employee and collaborator.
The Ethics Charter is available on Pluxee’s intranet and through Pluxee’s learning platform, marking the first step in a broad and ongoing communication strategy. External stakeholders may also access the Ethics Charter via Pluxee’s corporate website. The Group thus provides the means for full awareness of its ethical commitments.
Pluxee expects the principles outlined and defined in the Ethics Charter to be applied uniformly in all countries where the Group does business. All Pluxee employees are responsible for understanding and respecting these principles. This requirement is enforced, regardless of the challenges inherent in operating a business across numerous countries and multiple cultures. As of August 31, 2025, 98.7% of employees had acknowledged their understanding of Pluxee’s Ethics Charter and its principles. For an explanation of how this indicator is calculated, see section 5.7.1.1 Governance - Trusted Partner.
The Ethics Charter also provides guidelines for ensuring that all employees use sound judgment in their business-related decisions. Pluxee strives to be legally compliant and remain a good corporate citizen. The Group adheres steadfastly to all applicable laws and regulations across its operational landscape and commits to raising ethical standards whenever possible, inspired by the three main principles of its Ethics Charter: Integrity, Reliability, and Respect.
Integrity:
Acting
honestly
and fairlyReliability:
Striving
for innovation
with confidenceRespect:
Working for life
improvement in
all its dimensionsThis principle applies to all our interactions with stakeholders and includes our commitment to honoring our contractual obligations and upholding the essence of our business agreements.
We do not tolerate any practice that is not born of honesty, integrity and fairness anywhere in the world where we do business.
Our team is dedicated to thinking outside the box, constantly pushing the boundaries of creativity and innovation. We strive to provide tailored and data-driven solutions to meet the needs of our clients beyond conventional approaches, but in compliance with the ethical standards as described in this charter.
Our success comes from offering smart, innovative services that people can trust and on which they can rely.
Working for life improvement leads to the building of an open-minded community that embraces diversity and respects people, the planet, and the communities where we operate.
We are committed to conducting our business in a socially and environmentally responsible manner, mindful of our impact on human beings and the planet.
The Group level Ethics and Compliance department oversees all compliance activities across Pluxee, and reports to the Group General Counsel, a member of Pluxee’s Executive Committee. The department communicates principles and provides training to the local Ethics and Compliance committees at Pluxee’s entities across the globe. The local committees report to the Group level Ethics and Compliance department as well as to their country managing directors on a regular basis regarding the Ethics and Compliance activities, issues, and potential risk exposures of their respective entities.
In an effort to further strengthen its ability to monitor and enforce its ethics and compliance program across the Group, in Fiscal 2025 Pluxee appointed two additional regional compliance officers to oversee the work carried out by the local Ethics and Compliance committees. The new compliance officers — who are assigned to Hispanic Latin America and to Europe, Middle East, Asia, and Africa (EMEAA) — join the Pluxee Brazil compliance officer for a total of three regional compliance officers across the Group.
Pluxee’s Group Ethics and Compliance department reports regularly to the Pluxee Executive Committee on the status of compliance activities across the Group. The implementation of the ethics and compliance program is carried out by a specialized team based at Pluxee’s corporate headquarters. The mission of the various Ethics and Compliance teams across the Group is to support the entire organization in “doing the right thing” to uphold reliability, integrity, and respect.
The Ethics and Compliance department implements a program that is carried out at three levels to strengthen ethics and compliance across the organization:
- Culture: promoting integrity and ethical leadership;
- Control: ensuring compliance with laws, regulations, and internal rules;
- Confidence: enabling trust through transparency and remediation.
Pluxee operates primarily in local limited-service networks. Consequently, Pluxee’s services and products are minimally exposed to the risk of money laundering and terrorism financing. Nevertheless, Pluxee has established policies and procedures to ensure that its services and solutions are not diverted from their primary function. These procedures are led by Compliance Officers, trained to apply appropriate AML-CFT regulations, internal processes, and methodologies in their daily business activities.
In Fiscal 2024, the Pluxee Group issued a policy for the prevention of money laundering and terrorism financing risks. In parallel, all of the Group’s entities worldwide began an ongoing assessment and classification of risks related to this topic.
Building on this work, in Fiscal 2025, additional controls were put in place, further enhancing Pluxee’s ability to mitigate AML-CFT risk. During the year, Pluxee’s Ethics and Compliance team began to develop a roadmap to further amplify knowledge of the AML-CFT topic and keep all employees at Pluxee up to date on detection and risk mitigation tactics by implementing dedicated training sessions.
The digitalization of Pluxee’s products, along with the robustness of its compliance organization, enable the Company to better detect and report suspicious activity that may arise in relation to clients, consumers, and merchants.
Pluxee has a zero-tolerance policy for any form of corruption or bribery, whether private or public, for all its activities wherever the Company operates. The Group is adamant about winning and maintaining business the right way: by being the best provider of Employee Benefit and Engagement products, services, and client care.
To enforce this zero-tolerance policy, Pluxee has developed an anti-corruption program. It consists of a dedicated governance structure, risk mapping, policies, and procedures, all of which are monitored by the highest governance bodies (such as the Executive Committee and Audit Committee of the Board of Directors). Anti-corruption training for employees is also a key element of the system, with 98.7% of all eligible employees successfully trained in responsible business conduct (including anti-corruption among other topics) as of August 31, 2025. It should be noted that this data does not include the employees of entities acquired by the Group within the past year due to the technical adjustments required to fully integrate their employees into the organization’s systems.
In Fiscal 2025, Pluxee strengthened the implementation of its anti-bribery and anti-corruption program by issuing Pluxee’s Anti-Corruption Code of Conduct.
At the local level, Pluxee Brazil received ISO 37001 certification for its anti-corruption management system and ISO 37301 for its compliance management systems. Other local entities have also engaged with locally-recognized rankings that reward efforts in this area.
Global efforts have focused on harmonizing Pluxee’s anti-bribery and corruption program standards to ensure consistent understanding and integration of the following key policies:
- Anti-Corruption Code of Conduct;
- Whistleblowing Policy;
- Third-Party Policy;
- Conflicts of Interest Policy;
- Supplier Code of Conduct;
- Gifts and Invitations Policy;
- Sponsorship and Donations Policy.
By aligning standards globally, the Group strengthens its ethics culture, making it more resilient and sustainable for the long term.
Pluxee operates under the principles of fair and legal competition, as established by the global free enterprise system and applicable laws and regulations.
In Fiscal 2025, the Group Ethics and Compliance department conducted awareness and training activities for the senior management of Pluxee’s entities. Select executive teams have received targeted training and local legal frameworks from specialized legal counsel. During the year, the Ethics and Compliance department also disseminated guidelines across the Group for addressing anti-trust and for mitigating the risk of anti-trust conduct
Finally, the Group also provides all employees, as well as third parties, with a whistleblowing channel for reporting any suspected breaches, including those related to competition law.
As a global company, Pluxee strives to adhere to all applicable regulations pertaining to economic sanctions. All entities of the Group are prohibited from conducting or facilitating business with or for the benefit of individuals or entities targeted by applicable economic sanctions.
At Pluxee, the respect and promotion of human rights is a fundamental commitment in the Company’s approach to conducting business responsibly. It sets the baseline for the way Pluxee interacts with employees, clients, consumers, partners, and suppliers.
Pluxee understands human rights as the set of principles that are recognized internationally through documents such as the International Bill of Human Rights and the International Labor Organization’s Declaration on Fundamental Principles and Rights at Work. The United Nations Guiding Principles on Business and Human Rights, as well as Pluxee’s commitment to the ten principles of the United Nations Global Compact, provide a framework for the Group’s action through its employees, and for its overall understanding of the topic.
All Pluxee entities are committed to upholding the minimum working age regulations in every country or local jurisdiction where they operate. This minimum working age should never be lower than the age specified in the International Labor Organization (ILO) conventions.
Pluxee does not tolerate any form of forced or hidden labor in any of its operations or business relationships. The Group understands forced labor as any work performed involuntarily and/or under the threat of violence, or through intimidation, manipulation, detention, or other threats. Hidden labor is understood as omitting to declare as an employee someone who works in the Company.
Pluxee’s whistleblowing platform, the Speak Up Ethics Hotline, enables all Group employees and partners (in particular suppliers, clients, and consumers) to report any wrongful acts, unethical behavior, or violations of the Group’s internal policies. Managed and secured independently by a third-party supplier in alignment with local laws and regulations, this platform is available to all employees in 281 countries and in all languages spoken at Pluxee, through Pluxee’s global and local intranets, and on the Group’s corporate website. In Pluxee’s Fiscal 2025 Pulse survey, 86% of employees stated that they would feel comfortable reporting unethical behavior through the Speak Up platform.
In Fiscal 2025, Pluxee’s Whistleblowing policy was redrafted and updated to match Pluxee’s culture. A document called “Speak up, we are listening!” outlines everything employees need to know about whistleblowing at Pluxee in a didactic and readable form. The document outlines the reasons for whistleblowing, namely in the event of potential corruption, unfair competition, and unethical labor practices, and makes clear that employees can speak up anonymously and without fear of retaliation if they do so in good faith (defined as having strong reasons to believe the issue is true at the time it is reported). The document outlines who can speak up and when, as well as the following issues as eligible for whistleblowing action:
- Actions that go against the Ethics Charter or Pluxee’s policies such as conflicts of interest or discrimination;
- Crimes or offenses;
- Violation of laws or offenses;
- Serious threats or harm to the public interest.
The document further discusses how to speak up, the process after filling out a report, and a reassurance of non-retaliation an protection of confidentiality,
The Pluxee Speak Up Ethics Committee meets frequently to monitor all new alerts, decides on conducting an investigation when applicable, and follows up on the progress of the alerts review. The Committee also implements improvements, and monitors and/or responds to any trends identified. Pluxee ensures the impartiality of all investigations. Statistics on whistleblowing cases are periodically shared with the Executive and Audit Committees.
- Number of countries in which Pluxee has active business operations as of September 1, 2025, following cessation of activity in a non-core country in Fiscal 2025.
Pluxee’s Ethics and Compliance team tracks the number and category of Speak Up alerts, as well as their outcome. In Fiscal 2025, 88 cases were received through the Speak Up channel and investigated, as illustrated below. A total of 51 cases (or 64% of all alerts) were fully or partially corroborated.
[CSRD S1-17] In addition to the 88 cases received through Speak Up, 2 incidents of discrimination (including harassment) were reported in Fiscal 2025. No severe human rights incidents were reported across the Group’s operations. No complaints concerning the Group have been filed to National Contact Points for OECD Multinational Enterprises.
[CSRD G1-4] Regarding corruption or bribery incidents, in Fiscal 2025, the Group has not been convicted for violation of anti-corruption and anti-bribery laws, and no fines for violation of anti-corruption and anti-bribery laws have been issued against the company.
[CSRD G1-3] Although certain people are more exposed to the risk of corruption, the Group has opted to provide all employees with e-learning training on the subject. By end of Fiscal 2025, 98.7% of employees had completed the anti-corruption training module. The target is a training rate of >99%.
In keeping with Pluxee’s ethical principles and internal regulations, sanctions were applied to employees who were found to have been in breach of the Group’s Ethics Charter. The applicable sanctions encompass coaching, warnings, a reduction in incentive compensation, disciplinary demotion, and dismissal. The table below outlines the number of sanctions applied in Fiscal 2025.
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5.3 Individuals
Pluxee’s second sustainability pillar addresses the Group’s direct impact on individuals. Pluxee’s purpose is to improve the employee experience at work and beyond for the benefit of its own workforce and for workers across thousands of organizations. The Group firmly believes that the positive impact of its value proposition begins with Pluxee itself. By caring for the well-being of its employees, addressing their professional development, and fostering inclusiveness among its team members, Pluxee positively impacts their motivation and engagement, and provides further incentives for them to develop their careers within the Group.
This chapter discusses Pluxee’s engaged talent; diversity, equity, and inclusion; and the positive impact of the Group’s employee benefit solutions.
Individuals Target Fiscal 2026 target Fiscal 2025 Fiscal 2024 Women within Pluxee leadership (%)(1) at least 42% 40.6% 39.9% - Leadership positions encompass Pluxee Group Leadership (the Group CEO, Pluxee’s Executive Committee and their direct reports, excluding executive assistants) and Local Leadership (members of country-level executive committees).
August 31, 2025 Contract type (total headcount) Women Men Not disclosed Total Number of employees 2,971 2,655 — 5,626 Number of permanent employees 2,885 2,619 — 5,504 Number of temporary employees 86 36 — 122 Number of non-guaranteed hours employees — — — — Number of full-time employees 2,841 2,614 — 5,455 Number of part-time employees 130 41 — 171 5.3.1 Talent management at Pluxee: Passionate about the employee experience
People are the cornerstone of Pluxee’s success. Pluxee endeavors to foster an attractive and inclusive corporate culture that welcomes a diversity of talent, where continuous learning and adaptation to ever-changing technologies and market demands are strongly encouraged, and performance is rewarded.
In this context, Pluxee ensures that it provides its employees with a structure, tools, and opportunities to thrive professionally. These are outlined in the Group’s People Strategy, and further detailed in Pluxee’s integrated Talent Management Framework.
Pluxee’s People Strategy provides the foundation for delivering on the Group’s ambition to elevate the employee experience while enabling business performance. This strategy is built around six key initiatives.
- Elevate smart leadership on the employee experience by deploying Life@Pluxee, the Group’s corporate culture framework, and leading in leadership competencies;
- Enable performance by strengthening a competitive compensation and benefits strategy and deploying incentive plans that present “stretch” opportunities;
- Attract, Retain, and Grow engaged employees by designing and driving competency and professional development plans for targeted populations;
- Digitize human resources by continuously improving the quality of human resources data and fully leveraging the power of the data at its fullest and best;
- Drive business transformation by implementing organizational efficiency at the business and human resources levels through the deployment of a comprehensive and adaptive new operating model with a focus on effective integration of people post-M&A; ;
- Implement dedicated human resources governance and budgeting to support business and corporate challenges.
These initiatives integrate people management with business performance, and often span a number of Pluxee endeavors, departments, and activities.
To support the delivery of its strategic human resources initiatives, Pluxee relies on a globally integrated Talent Management Framework that aligns its people practices with its business ambitions.
The Talent Management Framework defines how the Group attracts, develops, engages, and retains talent. It is fully enabled by digital tools such as CHRIS (the Group’s Collaborative Human Resources Information System) that ensure consistency, agility, and scalability across the employee journey. The strategy is complemented by essential commitments to fair compensation, employee well-being, safety, social dialogue, and workplace respect, creating the conditions for all employees to thrive.
The framework aims to provide the structure for a consistent, human, and purpose-led journey across the entire employee lifecycle, grounded in Pluxee’s long-term ambition, principles, and cultural identity. The framework is designed to ensure alignment between the company’s strategic direction and the employee experience at Pluxee.
- Leadership and culture embedded at every level;
- Engaging talent attraction and onboarding;
- Performance and development, rooted in continuous feedback;
- Learning and mobility to promote internal growth and competency-building;
- Digital enablement across the talent lifecycle;
- Engagement and belonging strengthened through recognition and listening;
- Fair compensation and benefits, and ethical practices;
- Health, safety, and well-being;
- Social dialogue and respect for rights.
This chapter addresses Pluxee’s commitments, programs, and activities to develop, make progress on, and ensure the implementation of each of these components.
Through the Life@Pluxee corporate culture framework and the Leadership Compass, Pluxee fosters shared corporate principles, behaviors, leadership standards, and a strong sense of purpose.
Pluxee’s principles and rules of engagement — both within the Group and with the outside world — are set forth in the Group’s corporate culture model, Life@Pluxee. This unique framework outlines and defines Pluxee’s foundational principles, ambitions, and differentiated operating culture.
Since its spin-off from Sodexo in February 2024, Pluxee has embarked on the establishment of its own innovative and purposeful corporate culture model, based on its legacy values of Service Spirit, Team Spirit, and Spirit of Progress. The result is Life@Pluxee, a framework that seeks to foster a sense of belonging and feeling of mutual recognition among all Pluxee employees, and to create a common mindset for engaging with the Group’s external ecosystem. Pluxee believes that this approach sets it apart from its peers and translates into a unique competitive advantage, enabling it to pursue its leadership of the Employee Benefit and Engagement industry.
The Life@Pluxee model is built on four guiding principles that underpin the Group’s position as a Smart Leader of Employee Benefits and Engagement:
Pluxee’s culture begins with how the Group positions itself in the world. Pluxee places itself at the heart of an ecosystem comprised of very diverse communities. Internally, inclusion is the backbone of the Group’s culture. Externally, Pluxee seeks to connect and partner with companies and groups that consider employee engagement a priority. Additionally, Pluxee actively engages with small and medium-sized merchants through dedicated organizations and networks, and with underprivileged communities through its close association with Stop Hunger (for more see sections 5.4.1 and 5.4.3). By partnering with key players in its ecosystem, Pluxee seeks to create positive impact wherever it operates.
Pluxee develops and sells personalized solutions that enable opportunities for employees to make more out of life. Enhancing the employee experience is the Group’s passion and raison d’être.
Pluxee’s products and services are designed and deployed based on data and insights that are collected in a diversity of work environments. The information gathered is analyzed, interpreted, and used as inspiration to provide the market with relevant solutions that move the world of work forward.
Pluxee believes that its growth and economic success, driven by strong global performance, should benefit society and the planet at large. The Group relies on accountable, results-driven team players, working as One Team across all geographies, to bring this vision to life.
To build an effective and long-lasting corporate culture Pluxee has developed a program to communicate, promote the adoption of, and nurture Life@Pluxee, In Fiscal 2025 Pluxee’s management and staff deployed a targeted program of activities to propagate the Group’s principles, working methods, and ways of doing business across the Company. These activities were carried out through collaborative workshops, spearheaded by Pluxee’s leadership and supported by the human resources teams across the Group’s countries. Notably, 99% of employees participated in Life@Pluxee workshops, underscoring the relevance and resonance of the model. These sessions were designed to help employees see how the culture connects to their day-to-day work, enabling them to relate to it personally and practically. The results and follow-up to these activities are centralized in Pluxee’s Collaborative Human Resources Information System (CHRIS), the Group’s digital platform for all aspects of human resources management (discussed further in the CHRIS Platform section of this chapter).
During the year, the Group’s leadership leveraged the Life@Pluxee framework in a collaborative exercise across geographies to develop the Pluxee Leadership Compass. The objective of this effort is to translate Life@Pluxee into actions, practices, and behaviors for implementation by the Group’s leaders and managers.
The Pluxee Leadership Compass delves deeper into each of Life@Pluxee’s four guiding principles to define what is required of leaders to drive the model’s effectiveness. The Compass outlines the roles and competencies necessary to move forward on each one of the four principles and ensure alignment with the model.
The Leadership Compass applies to all Pluxee leaders and managers, whose understanding and use of this tool will ensure a consistent approach to Life@Pluxee across the organization. By deploying the Leadership Compass, Pluxee aims to create optimal conditions for success and continuous improvement for all its employees across the business.
The training required to activate the Leadership Compass is carried out through standardized toolkits, guides, and e-learning, and other leadership touchpoints throughout the year. The objective of the training is to ensure that leaders and managers are fully equipped and prepared to bring the Leadership Compass to life.
In Fiscal 2025, Leadership Compass training was deployed over several months, with 68% of Pluxee leaders completing the training program. Learning to apply the Leadership Compass. enables leaders and managers to engage with each competency in a structured and meaningful way. Broad participation in Leadership Compass development areas will continue to grow as more leaders and managers complete the journey.
Going forward, Pluxee aims to embed the model across all its teams globally. To that end, the Group has developed a Fiscal 2026 roadmap to expand the reach of an adapted version of the Compass to the entire employee population.
Spotlight: Global Life@Pluxee Day Pluxee held its first “Life@Pluxee Day” on July 10, 2025. The objective of the event was to celebrate and reflect on how the new corporate culture has taken root in real life across the Group over its first year of deployment. At the global level, more than 2,000 employees joined a one-hour broadcast that revisited the journey shared by Pluxeers —highlighting what has been learned, what has changed, and the progress the Group has made to date. The broadcast featured stories of Life@Pluxee in action, showcased award-winning local initiatives, introduced the newly deployed Leadership Compass, and shared an update on Pluxee’s Employee Value Proposition (EVP).
In parallel, thousands of employees across the organization participated in local activities that reflected how Life@Pluxee has already been embraced in day-to-day work. These included team workshops, storytelling sessions, values-based recognition activities, and collaborative reflections on the principles of the Group’s culture. Countries such as India, Italy, Romania, Chile, Colombia, and Spain led structured initiatives aligned with the Life@Pluxee framework—fostering connection, meaning, and shared ownership of the culture. The day served as a moment of recognition for the culture that has already come to life at Pluxee across the globe.
Pluxee’s talent attraction and onboarding activities are supported by a clearly defined employee value proposition, structured and fair recruitment processes, and a thoughtful onboarding experience tailored to individual and cultural considerations.
In Fiscal 2025, Pluxee refreshed and enriched its Employee Value Proposition (EVP) to reflect the Group’s priorities as it transitioned to becoming a stand-alone, listed company. The new EVP is now fully harmonized with the Life@Pluxee corporate culture model and the Leadership Compass, translating the Group’s guiding principles into leadership behaviors and methods for agile work. The refreshed EVP strengthens the link between Pluxee’s culture and the promise the Group makes to current and future Pluxeers: to provide a workplace where they can learn, grow, and develop meaningful careers.
The EVP is structured on four pillars that mirror Pluxee’s cultural principles and are brought to life in the Group’s EVP narrative:
- Belong reflects the beating heart of Pluxee’s communities – being part of something bigger, an inclusive and connected community where everyone has a place, and every contribution counts.
- Inspire reflects moving the world of work forward – a creative, collaborative energy that turns bold ideas into possibilities and sparks new ways of working. By leveraging four decades of market insight in combination with data and technology, Pluxee employees build richer, more engaging digital experiences.
- Impact reflects being passionate about the employee experience – enabling small moments that matter. Pluxee makes a real difference in everyday work and in life across its ecosystem of clients, consumers, merchants, and communities. Impact is visible in Pluxee’s bold commitments to diversity, inclusion, sustainability, and its support for local economies around the world.
- Grow reflects being accountable for delivering global performance, working collectively as One Team. Each step, individually and communally, adds momentum, reinforcing collaboration and helping Pluxee to shape a brighter future for the communities it serves.
Taken as a whole, these four pillars define what it means to be part of Pluxee. The EVP is more than a communication framework. It is a strategic lever that strengthens Pluxee’s culture, enhances its attractiveness as an employer, aligns with the talent management objective of attracting and retaining a high-performing and diverse workforce, and ensures every Pluxeer feels connected to the Group’s shared journey to shape the future of the employee experience.
Pluxee’s EVP strengthens the Group’s commitment to professional growth, innovation, and community throughout the entire employee lifecycle. It fosters a work environment in which everyone can thrive and contribute meaningfully while growing alongside Pluxee, driving success and innovation.
To promote its EVP externally, Pluxee invests in employee branding efforts. The aim of these efforts is to ensure that all external stakeholders are exposed to a true sense of the Pluxee workplace.
The Group’s employees serve as its primary ambassadors, and their experiences are central to shaping the perception of the Pluxee brand. Through their stories, insights, and daily interactions, they convey Pluxee’s mission, principles, and culture, contributing to an authentic image of the Group in the marketplace.
Pluxee uses two primary platforms to communicate and monitor the perception of the Pluxee employer brand:
- Pluxee regularly follows the performance of its profile on Glassdoor, a leading global recruitment site that provides insights into the recruitment process and company life through anonymous employee feedback. The Group’s strong performance is illustrated by key metrics, with 82% of participating employees stating that they would recommend working at Pluxee to their friends, and 91% approving of the Group CEO’s leadership.
As part of Pluxee’s ongoing effort to enhance employer brand perception and employee engagement, the Group has launched a structured process for managing Glassdoor story views. The program has been developed in coordination with the Communications team to provide clear response guidelines and a standardized response flow. Glassdoor community champions have been appointed across key countries with the task of managing bi-weekly engagement. This approach underscores. Pluxee’s commitment to transparency and to acting on employee feedback.
- Pluxee’s corporate LinkedIn page provides a dynamic window into the Group’s vibrant company culture, showcasing everyday moments that define Pluxee, from collaborative brainstorming sessions to team outings that emphasize the commitment to creativity, inclusivity, and mutual respect. The “Life” section of the Group’s LinkedIn page highlights Pluxee’s greatest asset — its people — through authentic stories that illustrate the Group’s principles and values, and strengthen its EVP. To ensure broader access to this information, Pluxee has created hashtags for content to be linked to the Life page.
Pluxee provides structured frameworks, designed to dovetail with the Life@Pluxee corporate culture model for recruitment, onboarding, talent management, and career development. Together, these define the Pluxee employee experience.
Pluxee’s sourcing and recruitment process is designed to be both transparent and impartial, seeking to ensure that each applicant receives fair treatment and equal opportunity to join the organization. Pluxee uses an evaluation process that assesses the expertise and experience of each candidate through a defined approach, ensuring objectivity and enabling the Company to select the most qualified individuals, without bias.
In Fiscal 2025, Pluxee instituted additional measures to strengthen the Group’s capability for impartial hiring processes. These include:
- specialized training for hiring managers (with 76% of relevant managers trained in Fiscal 2025) to enable them to incorporate inclusion parameters in their searches;
- the reformulation of job descriptions to enhance the capacity for inclusivity;
- a commitment to ensure that each hiring process includes at least one candidate from an underrepresented group.
These hiring process undertakings are managed clearly and efficiently across regions, supported by CHRIS, and under the leadership of the global talent acquisition team.
Job applicants have access to the Pluxee Job Hub, where all current job openings can be filtered by skills and preferences, adding efficiency to the job search experience.
In Fiscal 2025, Pluxee successfully onboarded 1,116 new hires under permanent contracts, with a focus on critical product, tech & data, and sales roles.
In Fiscal 2025, the talent acquisition team members reviewed and validated 91% of existing job profiles. Moreover, the team took an average of 63 days to fill critical roles.
Pluxee has established a structured onboarding process to welcome new hires to the Group, and to ensure their smooth integration.
Onboarding spans the weeks before a new recruit’s start date to several months after they have joined the Company. The onboarding process includes face-to-face meetings with key internal stakeholders, enabling new employees to connect with colleagues from diverse departments and learn from them, thus fostering a sense of belonging.
Integration is assessed under regular check-ins conducted with the human resources team and functional managers, supplemented by surveys tracking the new joiner’s experience. This structured feedback loop endeavors to ensure that each employee feels connected and supported from day one.
Pluxee’s onboarding process is fully digital, enabling new staff members to be better aligned with the Life@Pluxee culture from their very first days as new employees. In Fiscal 2025, the CHRIS platform was further expanded to include features meant to enhance the onboarding experience. A new functionality called “Journeys” adds greater fluidity and dynamism to the process. Journeys is customizable by country and management level to provide broader access, and to ensure that it captures the specific conditions and requirements of each position.
Pluxee supports the development of its employees through behavior-based performance reviews, people development discussions, and clear growth expectations aligned with Pluxee’s principles and goals.
Pluxee’s performance and people reviews are integral components for crafting individual and global development plans, ensuring that the Company addresses the unique needs of its employees while aligning with its organizational goals.
In Fiscal 2025, the Group shifted from output-focused performance conversations to behavior-driven talent management. Pluxee’s new approach decodes both performance and potential through clear, observable behaviors, moving toward real evidence of growth, contribution, and leadership.
Performance at Pluxee is now defined not just by what gets done, but by how value is created — through mindset, collaboration, ownership, and culture. The Group now anchors employee evaluation in six Performance Behaviors:
Results: Achievement goes beyond meeting targets. It also encompasses ownership, initiative, and value creation beyond the basic task.
Quality: Performance means delivering work that is complete, timely, and respectful of resources: not just fast, but fit-for-purpose.
Learning and Growth Ownership: High performers engage in personal growth with intention. They embrace feedback, seek out development opportunities, and actively evolve.
Mentorship: Knowledge is meant to be shared. True contributors elevate others by offering guidance, feedback, and developmental support.
Organizational citizenship: Performance includes integrity, collaboration, and proactive communication; contributing beyond one’s role is now part of the role.
Culture championship: Living the Pluxee culture daily sets high performers apart. These individuals bring the Group’s principles to life and inspire others to do the same.
By focusing on observable behaviors, Pluxee’s model enables fairer, clearer, and more consistent performance reviews. It also empowers employees with a roadmap: “Here’s what excellence looks like, and here’s how to grow into it.”
All team members with three or more months of tenure at Pluxee undergo an annual performance review to identify their strengths and development needs and to ensure their continued contribution to Pluxee’s overall results. A robust competency-based talent management framework, supported by CHRIS, evaluates and identifies each employee’s progress, competency gaps, and training needs.
The eight competencies from the Leadership Compass have been fully integrated into the performance reviews of Pluxee leaders and managers. This reinforces Pluxee’s commitment to embed the Compass into everyday leadership practices and to accelerate leadership readiness across the organization.
Evaluation results also directly inform the Group’s leadership development agenda for Fiscal 2026, ensuring that capability-building efforts are targeted and aligned with strategic needs.
This process dovetails with the learning management system (LMS) now deployed within CHRIS to map out an appropriate competency development path for each employee.
By incorporating the talent management process into its strategy, Pluxee ensures high performance standards while promoting the continuous growth of its employees. This approach highlights Pluxee’s commitment to a supportive work environment where every team member can thrive and create value.
In Fiscal 2025, Pluxee enhanced the People Review process to offer a more complete evidence-based view of each employee’s growth potential and impact on the organization. Fully integrated into CHRIS, this manager-led process complements the performance review and supports strategic workforce planning. The process includes two core elements:
- Behavioral potential assessment: evaluates potential based on six observable behavior areas including learning agility, drive, emotional intelligence, and leadership to identify how individuals may grow into broader, more complex, or future-fit roles. This approach reflects Pluxee’s shift to dynamic, behavior-based insights.
- Strategic talent factors: In addition to potential, the People Review evaluates four critical factors that shape talent actions and succession plans. These are readiness, critical impact, retention, risk, and succession planning.
Together, the Performance and People Review insights enable calibrated, consistent talent decisions across the organization, supporting more effective development planning, succession readiness, and targeted retention actions.
In Fiscal 2025, 97% of eligible employees completed annual performance reviews, and 65.6% of Pluxeers benefited from documented development plans in the system that addressed competency gaps to further support their career aspirations.
Pluxee is highly engaged in guiding its employees in developing their careers through engaging programs, career frameworks, and internal opportunities, all fully digitized through the CHRIS platform.
The Group’s career development framework emphasizes a three-way partnership between the employee, manager, and human resources team with employees firmly in the lead. Employees are encouraged to proactively manage their careers by growing their skill sets and experience. Managers provide support and encouragement for growth and mobility within the organization, while the human resources team acts as a business partner providing transversal career management, and providing the digital tools, systems, structure, and process to support employee growth and career development at scale.
Pluxee lives its commitment to continuous improvement and professional development through the training it provides its employees. In Fiscal 2025, the number of training hours supplied across the Company totaled 88,090, equivalent to an average of 15.7 hours of training per employee during the year.
Providing learning opportunities is crucial for the development of top talent, leadership, and the entire Pluxee organization. In Fiscal 2025 a learning management system (LMS) was activated in CHRIS, with the aim of strengthening Pluxee’s global learning ecosystem by making it more accessible, relevant, inclusive, and scalable. In addition to enhancing the available learning topics and material with a refreshed list of new available content, the integrated, competency-based LMS enables employees to identify the skills they wish to acquire or further develop, provides a module for their managers to evaluate the stated training requests, and structures the discussion between managers and employees regarding the next steps in their career development. This framework brings together performance reviews, training and development preferences, available training courses, and career development opportunities, thus integrating the entire performance management and career development processes along a single continuum,
By investing in comprehensive training programs, the Group ensures that top talent remains at the forefront of innovation, employees are equipped with the skills and knowledge necessary to continue to drive Pluxee forward, leaders can inspire and guide their teams effectively, and the potential for internal mobility is strengthened. The commitment to continuous learning fosters a culture of growth and adaptability, enhancing individual performance and driving collective success.
In Fiscal 2025, Pluxee launched a global, hybrid learning program to activate the Leadership Compass among its more than 1,200 leaders and managers. This marked a new phase in the Group’s approach to leadership development by focusing it on turning shared expectations into every day leadership practices.
The program combined live global sessions, local workshops, e-learning modules, and practical lectures, supported by a standardized, multilingual toolkit. Pluxee Leadership Compass ambassadors played a key role in the process by sharing real-life leadership stories that were later transformed into a CHRIS-hosted e-learning series.
This six-month blended journey enabled leaders and managers across markets to reflect, engage, and take ownership of the Compass in their day-to-day roles. It also set the foundation for a consistent leadership culture throughout the organization.
Looking ahead, insights gathered during this initial deployment will shape the next phase of Pluxee’s leadership development strategy, with a new program planned for Fiscal 2026 to support continued growth and strengthen leadership capabilities at every level.
Through the Global Mentoring Program, Pluxee invests in the personal and professional development. of its top talent and builds a leadership pipeline. Participants are connected to seasoned mentors among the Group’s leadership team who provide guidance, support, and valuable insights.
Bringing together 172 participants from 281 countries, the program pairs top talent with experienced senior mentors in a structured seven-month journey. Focused on leadership growth, global collaboration, and personal development, the program is supported by the CHRIS digital platform and reflects Pluxee’s ongoing investment in nurturing future-ready leaders aligned with its Leadership Compass.
In Fiscal 2025, Pluxee launched a global Sales Training Program to strengthen its consultative selling capabilities across markets. Designed to support Pluxee’s ambition to be a thought leader in Employee Benefits and Engagement, the program equips sales teams with advanced techniques in value-based client engagement and pipeline management. The training combines global frameworks with local adaptations and includes foundational sales modules, competitive insights, and AI-powered simulations. Following a successful pilot in Brazil, the program was expanded to France and Romania, with a global roll-out planned for Fiscal 2026. This initiative is a cornerstone of Pluxee’s strategy to unlock growth, enhance client relationships, and elevate commercial performance through empowered and skilled sales teams.
Alongside the global frameworks and digital tools available through CHRIS, Pluxee teams around the world design and implement local development programs that reflect their unique business needs and cultural contexts. These initiatives complement the global talent strategy and help build critical capabilities from the ground up.
In Brazil, a talent development program was launched to strengthen future capabilities and succession readiness. Participants engaged in business simulations, behavioral interviews, role-playing, and feedback assessments, creating a well-rounded view of leadership potential and professional growth;
- Number of countries in which Pluxee has active business operations as of September 1, 2025, following cessation of activity in a non-core country in Fiscal 2025.
- The HR Talks program enhanced consultative skills among sales and business teams, ending with panel discussions featuring human resources leaders from client organizations;
- The Grow on Tech program provided tailored technical and professional development for IT teams, combining classroom training, guest speaker events, and a personal learning budget;
- The Product Management Academy offered a modular training journey to upskill the product team in areas such as user research, product strategy, analytics, and stakeholder management;
- The Next Generation Internship program introduced university students to Life@Pluxee through immersive learning, mentoring, and sustainability projects;
- An Innovation Hackathon engaged high school students in a brand challenge focused on Gen Z insights and creativity.
In Poland, a strengths-based development program supported more than 100 employees in recognizing their unique talents, improving team collaboration, and reinforcing a culture of inclusion, empowerment, and shared learning;
- The Pluxee Ambassador Program trained employees in personal branding and storytelling to promote the Group’s principles across internal and external platforms;
- A talent program for high-potential employees encompassed individual development plans, targeted learning budgets, and workshops to build creativity and communication skills.
In Tunisia and Portugal, the “Speak Easy by Pluxee” language program helped employees improve their communication skills. These cross-departmental conversation classes were designed to support internal mobility, global collaboration, and customer-facing excellence;
Pluxee’s digital HRIS, CHRIS, integrates recruitment, onboarding, learning, reviews, mobility, and engagement to deliver a seamless and scalable human resources experience globally.
To ensure an optimized and seamless employee experience from recruitment to talent management, Pluxee has redesigned and integrated all its human resource processes into CHRIS. This tool seamlessly links all key stages of an employee’s lifecycle, including recruitment, onboarding, compensation management, performance management, learning development, career management, and employee engagement. Moreover, it offers robust analytics and reporting, enabling data-driven decision-making and strategic planning.
For employees, CHRIS delivers personalized and digital experiences and timely support, ensuring they feel valued and engaged. For Pluxee, it streamlines operations and supports a cohesive, well-informed and productive workforce.
The development of CHRIS — which is the result of focused collaboration between Pluxee’s human resources and IT departments — underscores the Group’s ability to bring together teams from different disciplines and backgrounds to produce a top-notch tech solution to a people-related function. This ability was recognized in Fiscal 2025, when Pluxee won Workday’s “Forward Thinker” award for rapidly implementing a fully independent, global Human Resources Information System, CHRIS, in just 15 months, across 281 countries, enabling access to 100% of employees. The award recognizes the Group’s innovative, data-driven approach, fast execution, and the diligent involvement of local human resources teams to support the Group’s growth.
- Number of countries in which Pluxee has active business operations as of September 1, 2025, following cessation of activity in a non-core country in Fiscal 2025.
Pluxee makes use of the Pulse survey and employee insights to build trust, motivation, and connection across all teams and geographies.
In Fiscal 2025, Pluxee Pulse attained a high 87.6% participation rate, reaffirming the commitment of employees to making their voices heard. The Group recorded an engagement rate of 73.7%, up from 71.2% in Fiscal 2024, signaling a rebound in energy and connection after a year of major transformation. The employee Net Promoter Score (eNPS) also improved to +33.1, well above the industry average. The survey explored a broad set of dimensions including culture alignment, purpose, personal growth, leadership support, inclusion, work/life balance, freedom at work, role clarity, collaboration, and overall happiness, which are all reflected in the engagement rate.
Results also reflect the growing resonance of the Life@Pluxee model, with employees expressing a strong connection to the Group’s purpose and culture.1 An impressive 88% of respondents said they are committed to helping Pluxee succeed — a clear sign of shared purpose and alignment. Trust remains a cultural anchor, with 86% stating they would report unethical conduct. Inclusivity continues to be a lived value, with 85% affirming that Pluxee values diversity, and 83% feeling comfortable being their authentic selves at work. In addition, 84% enjoy working with their team, and 82% believe Pluxee is committed to being a socially and environmentally responsible organization, further reinforcing the Group’s commitment to creating a connected, inclusive, and empowering employee experience.
The CHRIS platform enables Pluxee Pulse to be monitored and managed from a central dashboard, with the ability to provide advanced analytics. The survey is integrated with CHRIS, enabling automated data to be exchanged with The Happiness Index (THI)-Pluxee Pulse platform. Dashboards are available on the THI platform linked to Pluxee’s systems with an Single Sign-On (SSO) access.
This continuous monitoring leads to the highlighting of issues that require prompt attention, which in turn enables Pluxee to shape a responsive and engaging work environment. At a local level, country ambassadors help colleagues understand the survey results and develop effective action plans.
- Positive perception measured by the Pluxee Pulse survey is defined as the percentage of participants responding 8, 9, or 10 on a scale of 10.
In Fiscal 2025, Pluxee enhanced its capacity for measuring employee engagement by developing the ability for countries to deploy the engagement survey locally, independently from headquarters. All Pluxee countries are now able to launch and customize mini-surveys and other engagement tools throughout the year. The data collected at the country level is gathered and consolidated at the global corporate level for a comprehensive view of employee engagement across Pluxee.
Pluxee strives to enhance employee attraction and retention globally and locally through targeted efforts. In Fiscal 2025, the Group continued to receive awards in recognition of its commitment to creating a positive work environment.
Pluxee has been recognized as a great place to work by specialized organizations in several countries. These recognitions include:
- Austria, Belgium, Germany and Luxembourg: Great Place to Work (certified 2024 - 2025);
- France (Pluxee International): Engagement Award from Women4Cyber France for advancing gender inclusion in tech and cybersecurity (2025);
- Luxembourg: Label Happy Trainees by Choose My Company;
- Romania: Best Place to Work in 2025;
- Türkiye: ranked #1 in Financial Services and Insurance in Best WorkplacesTM;
- United Kingdom: Investors in People (IIP) Gold Accreditation 2024-2027;
- India: Great Place to Work’s (certified each year from 2020 to 2025); DEIB (Diversity, Equity, Inclusion, and Belonging) Award in February 2025
- India: Gender, Equality, and Diversity (Level 3 mid-term audit score of 31);
- Uruguay: Part of the Best Place to Work for Seniors 2024.
Pluxee strives to ensure that its compensation structures are competitive, transparent, and equitable. They are also aligned with Pluxee’s principles and legal responsibilities.
As a global leader in Employee Benefits and Engagement, Pluxee’s compensation and benefit strategy reflects the Group’s core principles and purpose. The aim is to attract and retain employees by offering a “Total Reward” package that encompasses a competitive and fair compensation and benefits package.
- Ensure fair and consistent pay practices;
- Offer transparency on compensation and benefits while being aligned with local laws and market practices;
- Provide benefits that support employee well-being and that are aligned with the Group’s core business and principles;
- Motivate employees toward collective and individual performance;
- Reward individual contribution and merit;
- Attract and retain talent with a competitive and holistic Total Reward offer.
The Total Reward outlook at Pluxee embraces the underlying conviction that performance must be rewarded. Employee compensation usually encompasses a fixed salary, a variable remuneration component, a comprehensive package of benefits, training, and — for some employees — a long-term incentive component which incorporates financial and non-financial targets. The variable component of employee compensation is based on performance, and is earned through the achievement of both collective and individual objectives, established in the annual review process. These objectives are linked to the Life@Pluxee model, which in turn outlines the competencies required for the various functions and levels of management. In Fiscal 2025, 75% of employees received variable compensation. In line with Pluxee’s culture of rewarding performance, employees who outperform collective financial objectives are rewarded with a higher level of variable pay.
Pluxee strives to set employee remuneration packages at a competitive level. by benchmarking to the markets in which the Group operates. The Group abides by the minimum wage threshold in every country in which the Group operates.
[CSRD S1-10] Pluxee guarantees all its employees worldwide a base salary equal to or higher than the legal minimum wage in the country of employment, excluding bonuses and allowances.
Additionally, Pluxee works with data providers (Mercer, Korn Ferry, or WTW, depending on the country) to benchmark total reward packages based on the Group’s revised job architecture and catalogue. Pluxee uses this benchmark as an input to attract and retain employees.
Pluxee is committed to ensuring equal pay for women and men performing work of equal value, based on their skills and competencies. The Group promotes transparency in compensation and promotions, systematically addresses any unjustified pay differences, and fosters gender balance across all functions and management levels.
To reduce the gender pay gap, Pluxee conducts regular compensation analyses, implements corrective measures, monitors gender balance in recruitment and promotions, and provides managers with training to prevent unconscious bias in pay and career decisions.
In this context, for Fiscal 2025, the unadjusted gender pay gap for the Group as a whole stands at 22%. This figure offers a general indication but, accordingly, does not reflect structural factors such as differences in business activities (such as the gender gap representation in tech functions), geographic market disparities, and the proportion of women and men across internal grades and management levels. Taking these factors into account (including the distinction between Core and Non-Core businesses, and Pluxee’s new internal grading framework) the adjusted gender pay gap stands at 6%, which better reflects pay equity at comparable levels and guides the Group’s action plans going forward.
In addition to employee compensation, Pluxee provides a suite of benefits to its employees which reflects the commercial offering in each specific country, and that aims to foster engagement and well-being. Pluxee commits to offering a common foundation of social benefits across its geographies, and delivers on this promise through a program called VITA. by Pluxee. For details of the Vita by Pluxee program, see the Health, Safety, and Well-being section of this report.
Continuous monitoring to ensure pay equity is a key focus at Pluxee. Periodic monitoring and analysis on the topic are carried out in countries such as Brazil and France. Local country-level methodologies like Brazil’s Report on Salary Transparency and Gender Equality (Relatório de Transparência e Igualdade Salarial de Mulheres e Homens in Portuguese) provide an additional reference and analytical framework for approaching the topic.
The well-being of employees is at the core of Pluxee’s people promise, through proactive programs that support physical, mental, and emotional health and wellness in a safe and caring work environment.
Pluxee’s first priority is the safety of its people. The Group believes that its success is rooted in the health and satisfaction of its employees. Pluxee seeks to nurture a work environment that supports the physical, mental, and emotional well-being of its workforce. Through its comprehensive approach to health and well-being, Pluxee fulfills its duty of care as an employer, and also strengthens its organizational resilience.
By embracing a holistic approach to health and well-being, Pluxee aims to create a culture in which employees can thrive personally and professionally. This entails creating a work environment that fosters safety, provides support for physical and mental health, promotes a positive work culture, encourages personal growth, and enables a balance between work and personal life.
Pluxee’s approach is governed by compliance standards and ethical principles that protect employee privacy while addressing both immediate health risks and long-term wellness opportunities, creating sustainable conditions for employee satisfaction and organizational success.
In Fiscal 2025, Pluxee developed a suite of workplace safety programs and initiatives to address both immediate health risks and long-term wellness opportunities affecting employees. The components of Pluxee’s health and well-being program (some of which are incorporated into Vita by Pluxee,) are:
- Work environment and occupational health, including prevention of work-related injuries and disease; emergency procedures; access to healthcare insurance; a life/death benefit; travel security measures and 24/7 emergency assistance; and digital and physical accessibility standards.
- Physical and mental health support including access to employee assistance programs; a whistleblowing system; training and awareness; and health promotion programs
- Work / personal life balance which entails flexible working arrangements; empowering employees with “the right to disconnect” by setting clear boundaries between their work and personal lives; parenting care leave; family care leave; recognition of senior employees; and encouraging employees to take vacation.
- Disability inclusion and accessibility including support programs, and training and awareness.
- Job satisfaction and fulfillment, derived from a sense of purpose and community contribution; guidance provided by the Life@Pluxee framework; the talent management cycle; employee engagement surveys; and workload management
The Group ensures that its employees work – at a minimum – in an environment that meets the safety and health standards required by law. Policies, guidelines, procedures, and communication have been developed to proactively address and respond to potential risks in these areas.
Pluxee seeks to ensure that every one of its employees knows that they can count on the Group’s full support — social, financial, and emotional — when they are in need. As leaders in Employee Benefit and Engagement solutions, Pluxee strives to protect and care for its people.
In Fiscal 2025, the Group implemented a new global benefits program designed to support the well-being of Pluxee employees, their families, and their future, applicable at all Pluxee locations. The program sets a common foundation that meets or exceeds local standards to ensure fairness, inclusivity, and care across Pluxee’s global community to address personal needs at the most critical moments of life.
This benefit seeks to support new parents with time and resources to welcome a child. It is applicable to all employees who are caregivers to a child, and considers a minimum of 12 weeks leave of a payable benefit for the primary caregiver, and two weeks with 100% base pay continuation for a secondary caregiver. Both primary and secondary caregivers benefit from job protection during their absence.
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Family care leave:
to care for loved ones in times of need
This benefit seeks to support employees in the challenging situation of taking care of older parents or guardians, or a sick or disabled child or partner, and to protect their physical and emotional well-being. Pluxee has set a minimum benefit of five business days of care leave per year, with 100% base pay continuation, for permanent employees.
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Financial protection:
in the event of unexpected life events
This benefit provides financial support to the families of employees in the unfortunate event of their passing away. To ensure financial security of a Pluxee employees’ family in this tragic situation, the Group established a minimum of one-year base salary, paid in the event of an employee’s death before retirement, whatever the cause, for employees with a minimum of one year of service.
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Employee Assistance
Program: to provide emotional and practical support
Pluxee offers 24/7 emotional and practical support to employees through “Pluxee Supports Me.” The Group is very mindful of mental health and well-being as key drivers of quality of life, and how the work environment has changed after the Covid-19 pandemic. Pluxee addresses the needs of its employees for emotional support in case of stress, isolation, disconnection, disrupted routines, financial issues or family-related anxiety. This support is provided by the Lyra Well-being program, and works to support the established local health and well-being frameworks.
Detailed terms and conditions of each benefit are available through the Group’s Human Resources departments in each country.
At the local level, Pluxee’s offices implement a variety of programs to address the personal health, safety, and well-being of their employees. Following are some examples from around the Pluxee world.
In June 2025, Pluxee International held a series of interactive sessions on awareness of quality of life at work. The sessions included discussions to raise awareness, and tools to address the issue. Among the topics addressed were the importance of good nutrition and sleep, the balance between professional and personal life, how to improve relationships at work, the prevention of musculoskeletal disorders, and how to incorporate movement into the daily routine. As an innovation, the activities included some sessions to reflect on the mood at work, how to handle remarks from colleagues on sensitive topics, and how to foster a respectful culture in the workplace.
Pluxee Brazil launched a program focused on psychological safety. The program was developed as a series of workshops on topics such as non-violent communication, self-awareness, power structures, and psychological safety. These workshops are based on engagement data, exit interviews, and listening channels.
Pluxee Brazil, with the active involvement of its managers, developed a practical guide to promote a safe, inclusive, and welcoming work environment, with practical examples for daily application. The workshops, webinars, and mentoring sessions have expanded the reach of knowledge of this topic across the Brazilian organization.
The impact of this set of actions has been significant. It has increased engagement, strengthened a culture of inclusion, and led to an environment conducive to open dialogue. The program provided a total of 5,400 hours of training, and received an average rating evaluation of 4.8/5 and an e-NPS of 98.
On the occasion of World Health Day, Pluxee Bulgaria held an event on preventive actions for physical and mental health. The workshop addressed the impact of movement and healthy eating choices, and was led by a Pluxeer who is a certified fitness coach and is currently pursuing a master’s degree in health psychology. Alongside the event, the human resources team at Pluxee Bulgaria reminded colleagues of the available benefits regarding physical and mental health.
Pluxee’s operation in the United States, Inspirus, developed a series of wellness-focused initiatives throughout Fiscal 2025, including a Daily Walking Challenge during June to encourage movement and mindfulness among colleagues. Pluxeers were rewarded for their consistent participation over the course of the month.
- Improving the perception by employees of health and well-being efforts at the Company, as measured primarily through the Pluxee Pulse annual survey;
- Implementing a corporate-level structured approach to health and well-being and supporting local entities in their implementation of the identified strategies.
Pluxee employees have the right to a work environment free of physical and non-physical violence, harassment, and threats. We expect all employees to treat each other with decency and respect. Violence in the workforce is strictly prohibited. Verbal, emotional, sexual, physical or any other kind of harassment, abuse, intimidation, or bullying are not permitted under any circumstances, and will not be tolerated.
Pluxee upholds freedom of association, constructive dialogue, and collaborative labor relations as a foundation of employee voice and fairness. The Group believes in maintaining constructive dialogue with its employees and representatives as a way to establish fair rights and responsibilities, and as a means for fostering a productive work environment. In particular, Pluxee respects the rights of its employees to form and join trade unions and to engage in collective bargaining.
In Fiscal 2025, 49.1% of Pluxee employee’s were covered by collective bargaining agreements, up from 43.8% in Fiscal 2024 on a like-for-like basis.
Pluxee will not discriminate or retaliate against any associate or employee representative because of their affiliation with, support for, or opposition to any trade union. The Group’s Speak Up policy and Ethics Charter outline the recourse that employees have to address such matters.
The Group approaches social dialogue on a country-by-country basis, aligned with the local legislation and regulatory frameworks that govern this topic in each geography. Nevertheless, there are a number of initiatives that are taken across Pluxee to ensure communication between management and the workforce, such as:
- Pluxee’s Pulse survey, and local engagement surveys
- One-to-one meetings between managers and employees;
- Team meetings;
- Local town hall meetings
- Ongoing internal communication
- Specific communication activities and workshops
- Senior leader convention
- Local conventions
Collective Bargaining Coverage Social dialogue Coverage Rate Employees – EEA countries
representing >10% total employeesEmployees – Non-EEA countries on
the basis of an estimate for regions
accounting for more than 10% of the
total employeesWorkplace representation - EEA
countries representing more than
10% of the total employees0 - 19% 20 - 39% 40 - 59% 60 - 79% 80 - 100% France (Glady, Pluxee France and Pluxee International) Brazil France (Glady, Pluxee France and Pluxee International) & Brazil (out of EEA scope) Additionally, specific social dialogue activities are carried out in some countries, in line with local practice and regulations. Following are some examples of how social dialogue is managed by Pluxee across various countries.
Pluxee Belgium has two committees: 1) a Works Council (Comité d’entreprise) which is mandatory for a company with an average of 100 workers, and acts as a joint consultation and information body between the employer and the employee representatives who are elected every four years, to address issues such as negotiation of annual leave, presentation of financial and social statements and reports, recruitment, internal regulations, new technologies and work reorganization, privacy matters, impact of company measures on employment, and training and paid educational leave; and 2) a Health and Safety Committee (CPPT - Committee for Prevention and Protection at Work) which is mandatory for companies with more than 50 workers, and is made up of the employer or designated delegates, employee representatives, and a neutral advisor.
Pluxee Brazil has an Internal Commission for Accident Prevention (CIPA), a legally-required structure for companies in Brazil based on headcount, with the objective of preventing workplace accidents and occupational diseases by identifying risks and suggesting prevention measures. The CIPA is made up of employer (appointed) and employee (elected) representatives who serve one-year terms, and meet monthly to discuss preventive action plans. Additionally, Pluxee Brazil has a committee, made up of employer and employee representatives, to discuss and negotiate the contents and goals of the company’s Profit Sharing Agreement (PSA).
Pluxee France has a Social and Economic Committee (CSE in French), an employee representative body that is mandatory for all French companies with more than 11 employees. The CSE represents workers on issues such as working conditions, health and safety, work organization, social and cultural activities, and consultations on the company’s economic and strategic conditions. The CSE is comprised of elected employee representatives and an employer representative who chairs the CSE. The CSE also works through a sub-committee, the Health, Safety and Working Conditions Commission (the CSSCT), that focuses on topics related to employee physical and mental health, workplace safety, and working conditions. This sub-committee has the authority to visit workplaces, conduct investigations in the event of an accident or similar situation, and suggest preventive actions. A similar framework is in place for Pluxee International.
Pluxee Germany/Austria has several measures in place to structure and ensure employee dialogue: a monthly employee survey; Health and Safety officers, appointed to support well-being and work-life balance; and monthly human resources and people manager meetings.
Pluxee Morocco has employee representatives whose role it is to submit individual employee claims to the employer on issues related to working conditions (legal, contract, collective agreements or working conditions). These employee representatives also serve as mediators between employees and management to improve working conditions and overall performance.
Pluxee Peru has three worker committees, in line with local regulations: 1) a Health and Safety at Work Committee that meets once a month with local outside support (an engineer, a doctor, and a psychologist); 2) a Non-Sexual Harassment Committee, supported by a local law firm; and 3) a local ethics and compliance committee (LECCO), with representation from human resources, internal control, finance, the country managing director. These committees work to address labor-related issues that may impact employees, and to ensure objectivity in decision-making.
Pluxee Spain has a Works Council (comité de empresa) which is collective employee representation body required for companies with 50 or more employees. It facilitates social dialogue, and contributes to the negotiation of salaries and working conditions. The Works Council must be consulted on any strategic decision that may affect employees.
Complaints of bullying, harassment, victimization, and unlawful discrimination by other employees, customers, suppliers, visitors, the public, and any other parties during the Company’s work activities, are treated with the utmost seriousness.
Pluxee provides its employees and partners with a confidential means (available 24/7) of reporting activities or behavior contrary to its Ethics Charter, Anti-Corruption Code of Conduct, or any other ethical principles or internal rules. For more on Pluxee’s Speak Up Policy, see section 5.2.1. Pluxee also provides a platform for employees to access the support they may need including mental health support services, legal assistance, government financial aid, and more.
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5.4 Local communities
Pluxee aims to be the beating heart of the communities in its ecosystem. The Group contributes to the development of local communities by generating value for its small and medium-sized affiliated merchants and by empowering vulnerable populations through digital and financial inclusion.
Pluxee focuses on small and medium-sized enterprises (SMEs) to drive impact in local communities. Pluxee’s Meal & Food benefits and other products and solutions – provided by the Group’s clients to their own employees – lead to an increase in consumer traffic, helping SME merchants to augment their visibility and revenues. The targeted support of SME merchants is also a win for consumers as strengthening small businesses usually enables a more diversified offer in their local areas.
Pluxee also partners with public authorities to help them provide social services and aid to populations in need, and to target specific-use benefits for defined populations. Moreover, Pluxee participates in the empowerment of women and young people through its support of the Stop Hunger global network.
Local Communities Target Fiscal 2026
targetFiscal 2025 Fiscal 2024 Business Volume Reimbursed (BVR) benefiting SME Merchants (in billion euros)(1) 8.0 7.0 6.3 5.4.1 Win-win partnership with merchants
Pluxee is dedicated to being a reliable partner and building strong, lasting partnerships with merchants of all sizes, supporting their growth through collaboration and shared success. By maintaining open, ongoing dialogue and working closely with trade associations, Pluxee contributes to the creation of a thriving business environment.
Through joint initiatives and concrete actions, the Group delivers meaningful impact and added value across its networks of affiliated merchants.
Pluxee ensures a positive impact on its network of affiliated merchants by providing them a consistent value proposition that enhances their businesses. Ongoing dialogue with merchant associations enables Pluxee to identify the challenges faced, in particular, by small and medium-sized merchants. The input collected through these exchanges provides Pluxee with insights to improve and adapt its affiliation strategy and offerings in each market.
Building on the alliances and ongoing communication with merchant associations, Pluxee is able to contribute concrete actions to help build environments that are conducive to healthy and successful businesses. Globally, the Group has tailored its services and resources so that each merchant receives the optimal value from Pluxee’s services based on their type of business and the dynamics of their local market.
Pluxee provides a seamless process to merchants, from the onboarding phase through invoicing and reimbursement. The Group follows a principle of transparency when informing merchants about the conditions for the use of its products. Beginning with onboarding, Pluxee provides direct and comprehensive information about pricing, customer care and service, and administrative support, ensuring that merchants have all the guidance necessary to make informed decisions about affiliation. Required information is collected and transferred automatically through Pluxee’s internal systems.
Once onboarded, Pluxee’s affiliated merchants have access to a portal or a mobile app (depending on the location) through which they can manage their Pluxee products and services. This digital feature is particularly valuable to many SME merchants.
The merchant onboarding process has been streamlined across Pluxee’s countries. In Fiscal 2025, additional simplifications were carried out in Romania and Türkiye (where local legal requirements are often more complex) enabling merchants in those markets to complete the required affiliation steps efficiently and in a short period of time, with a lower risk of onboarding failure.
Pluxee supports its merchants with solutions that address their top priorities, such as improving the follow-up of invoices and reimbursement, which results in providing a service of faster reimbursement (when available), acceptance of online payment, access to marketing services, minimizing administrative processes, and enhancing the accessibility of support services in the event of incidents or questions. Pluxee is committed to constant improvement in the support available for these procedures, while proactively reaching out to merchants to fine tune their experience.
By approaching each merchant with an optimal offer and addressing their most pressing needs with seamless and efficient systems, Pluxee continues to improve its standing as a trusted and reliable partner across the 281 countries in which it operates.
As an example of Pluxee’s field-level outreach to merchants, following the success of the Pluxee Express and Roadshow initiative over the past years, Pluxee France visited over 3,000 merchants in Paris and five other cities across the country. Pluxee’s team members were warmly greeted by merchants, who shared some questions and requests with them. These were quickly addressed by a dedicated technical support team in the field.
Beyond the provision of seamless business processes, Pluxee offers a suite of value-added services to affiliated merchants to help them drive growth. Pluxee seeks to connect merchants with consumers by helping them attract the right traffic to the right store at the right time. The goal is to enable them to generate incremental business that is sustainable. Pluxee’s Fiscal 2026 objective is to drive eight billion euros in business volume reimbursed (BVR) to SME merchants.
Pluxee’s solutions have demonstrated their ability to drive positive impact. By augmenting the end user’s purchasing power, Pluxee’s solutions facilitate greater consumption, resulting in higher average basket/ spend at merchants’ points-of-sale. As an example, in Colombia Pluxee cards generate an average spend of 74 euros, compared to an average ticket of 30 euros across food stores in that market.
Moreover, Pluxee provides merchants with tools to make data-driven decisions that can enhance their businesses. These tools include insight dashboards from Pluxee’s global merchant portal that encompass analytics on the profiles of consumers who frequent specific venues. Pluxee is thus able to provide insights for targeted marketing and sales campaigns. This type of service has been rolled out in Brazil, Czech Republic, Romania, Belgium, and Mexico. In Romania there is a 40% adoption rate of Pluxee’s insight dashboards, while in Mexico the use of these tools has enabled merchants to more than double the number of targeted campaigns they carry out.
Omnichannel customer support is available to Pluxee’s merchants every day and is managed by trained advisors able to handle different types of requests, with the objective of resolving any issue presented. In India and Romania, merchants report Pluxee customer support satisfaction rates of 92% and 89% respectively, up strongly from corresponding rates of 77% and 75% in Fiscal 2024.
Pluxee also partners with local associations to support initiatives that drive traffic to merchants. In Brazil, Pluxee continued to work with Abrasel (the Brazilian Association of Bars and Restaurants), the primary and most influential association in the Brazilian restaurant sector with a presence across all regions of the country. In Fiscal 2025, Pluxee supported a new edition of the contest “O Quilo Nosso” a competition to choose the country’s best self-service restaurant. Through this partnership, Pluxee Brazil contributed to promoting regional cuisine, stimulating quality and innovation, and enhancing the visibility of participants.
Pluxee provides complementary services to support the expansion and growth of its small and medium-sized merchants, helping to strengthen their marketing capabilities and financial standing. The Group offers this category of merchants a targeted high-value suite of employee benefit products that address their specific needs, and continuously identifies opportunities to convert them into Pluxee clients
As a tech company, Pluxee’s mission is to support the stakeholders in its ecosystem to leverage digital services for greater impact. Pluxee accomplishes this by providing training to ensure merchants (especially in the SME segment) to acquire all necessary skills to develop their businesses online.
- Number of countries in which Pluxee has active business operations as of September 1, 2025, following cessation of activity in a non-core country in Fiscal 2025.
In some markets, Pluxee offers payment terminals and mobile phone-based payment acceptance methods, such as QR codes, to expand the financial inclusion of small, independent merchants. By doing so, the Group ensures that merchants of all sizes, some of whom may not be able to invest in a sophisticated point-of-sale (POS) system, can still accept Pluxee’s solutions and be part of the Group’s network.
In Panama, Pluxee is currently transforming its network of merchants with digital payment methods based on QR codes, making the purchase experience faster and easier. This transformation has improved both the client and consumer experience, enabling companies to save a minimum of 35% on costs, and end-users to benefit from this new form of payment in over 2,500 businesses across the country. Pluxee India provides another example of a market in which QR code payment benefits SME merchants. In Mexico, Pluxee is able to use aggregators to equip SME merchants with payment terminals.
Pluxee also contributes to the financial inclusion of its merchants through differentiated pricing options to support entrepreneurship led by women and individuals with disabilities. As an example, in India and Belgium Pluxee provides access to digital and flexible financing solutions through a partner.
In light of higher raw material costs, Pluxee seeks to support its merchants in securing discounts from suppliers in some markets, such as Türkiye.
Pluxee seeks to enable SME merchants to provide the same level of benefits to their employees as a large corporation. Several offerings are available on both these fronts in a number of Pluxee’s countries.
Spotlight on merchant partnerships and relationships in Italy: Buono & Vicino In line with Pluxee’s commitment to support local small and medium-sized merchants, Pluxee Italy launched the Buono & Vicino contest, an initiative designed to reward users who chose to spend their meal vouchers at their favorite neighborhood restaurants and bars.
The first edition of the contest featured a total prize pool of 5,000 euros, awarded to a draw of 100 winners who made at least five purchases at small local businesses during the contest period, which ran from July to September, 2024.
The initiative had a significant impact, engaging over 3,250 merchants and 4,000 businesses, with 34,000 customers participating through 250,000 transactions. During the contest period, Pluxee recorded a 12.6% increase in transactions with small businesses compared to the same period in 2023.
Through Buono & Vicino, Pluxee successfully stimulated the activity of small and medium-sized merchants, strengthening their role in the local economy. By encouraging consumers to explore their neighborhoods and discover participant businesses, Pluxee also enhances awareness of establishments accepting the Group’s meal vouchers. Additionally, the contest strengthened Pluxee’s market position as a trusted partner to all stakeholders, leveraging gamification to support local communities, an approach that received highly positive feedback from merchants.
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5.5 Environment
Pluxee’s fourth sustainability pillar outlines the Group’s strategies and goals to preserve the environment. Pluxee’s strong environmental commitment is reflected in its ambitious targets to reduce the greenhouse gas (GHG) emissions generated by its operations. Pluxee also endeavors to amplify environmentally-friendly behavior and habits across its ecosystem, focusing specifically on its communities of consumers and merchants.
In Fiscal 2025, the Group achieved its target to source 100% of electricity from renewable sources across all Pluxee offices.
Environment Target Fiscal 2025
targetFiscal 2025 Fiscal 2024 Share of the renewable electricity in buildings (% kWh) 100% 100% 57% Net-Zero Target
Absolute GHG emissions reduction (from Fiscal 2017 baseline, SBTi
perimeter)Fiscal 2035
targetFiscal 2030
targetFiscal 2025 Scopes 1 and 2 -90% -65% -61% Scope 3 -90% -65% -10% 5.5.1 Net-Zero emissions by 2035
Pluxee has set an objective to achieve net-zero emissions by 2035 across its operations and value chain. The Group considers this an essential component of its commitment to operate in alignment with high environmental standards and to ensure a positive impact across the Pluxee ecosystem.
The first steps in this process were taken in September 2022 when the Group made a commitment to submit its net-zero trajectory to the Science Based Targets initiative (SBTi) within two years. The trajectory outlined entails reaching net-zero (market based) GHG emissions across Pluxee’s value chain by Fiscal 2035,1,2 with the following near and long-term targets:
- Reduce absolute Scope 1 and 2 emissions 65% by Fiscal 2030, from a Fiscal 2017 baseline;
- Reduce absolute Scope 3 emissions 65% by Fiscal 2030, from a Fiscal 2017 baseline, and
- Increase active annual sourcing of renewable electricity from 0% in Fiscal 2017, to 100% by Fiscal 2025 and through Fiscal 2030.
- Reduce absolute Scope 1 and 2 emissions 90% by Fiscal 2035, from a Fiscal 2017 baseline year, and
- Reduce absolute Scope 3 emissions 90% by Fiscal 2035, from a Fiscal 2017 baseline year.
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The carbon footprint perimeter
applicable for our net-zero trajectory, validated by SBTi, excludes the following subcategories: Purchased goods and services:
Marketing and mailing; Office supplies and maintenance; Hotel and catering; and Telecommunications. This perimeter is referred
to as the SBTi perimeter throughout this chapter. These subcategories are measured on an annual basis in alignment with the GHG
Protocol. Pluxee intends to continue taking action to reduce its associated emissions.
Fugitive emissions linked to the heating, air conditioning, and refrigeration of the Group’s offices are not included in the carbon footprint perimeter. Pluxee intends to collect the data needed to measure them in Fiscal 2026. - The decarbonization of Pluxee’s direct emissions will be prioritized and all residual emissions will be neutralized (if applicable) in line with SBTi criteria before reaching net-zero emissions. Pluxee continues to commit to not include the use of environmental attribute certificates to reduce Scope 3 emissions.
In December 2023 the SBTi validated Pluxee’s net-zero science-based 2035 target, making Pluxee the first company in its industry to have a formal confirmation of its GHG emissions reduction objectives. The Group has developed and is implementing a Global Net-Zero Action Plan to work toward achieving these targets.
To carry out Pluxee’s global action plan, a Net-Zero Steering Committee has been established in the 19 countries that represent the vast majority of the Group’s GHG emissions under the SBTi perimeter, to share best practices and address common challenges.
Additionally, the sustainability champions of those 19 countries have ongoing discussions to identify opportunities for decarbonization, and fine-tuning of the Group’s GHG emission reduction strategies, with the aim of achieving broader impact. The overall objective of this governance structure is to ensure that the necessary actions are taken so that Pluxee can achieve its net-zero targets. To this end, Pluxee tracks quarterly metrics and analyzes progress toward the Group’s three climate strategy targets.
The Group’s Climate Impact Manager, who reports to the Head of Sustainability, is responsible for measuring and monitoring GHG emissions, and provides support to local teams seeking to reduce emissions within their operations.
Pluxee has developed a process to measure direct and indirect carbon emissions across its operating entities, in alignment with the international GHG Protocol. The Group relies on the expertise it acquired in the past, and works under the same reviewed and expert-based methodology1 as it did before the spin-off. Pluxee’s scope for this assessment has been structured as follows:
Scope 1 Scope 2 Scope 3 Direct
emissionsIndirect
emissionsIndirect emissions
UpstreamIndirect emissions
DownstreamSource: Source: Sources: Sources: - Combustion in company vehicles or at Pluxee sites
- Generation of purchased electricity for Pluxee sites
- Production of cards and vouchers
- IT equipment and IT hosting services
- Intellectual services and other purchases
- Employee commuting and business travel
- Distribution of Pluxee products
- Fuel and energy consumption (indirect)
- Leased assets
- Transport to recover paper vouchers
- End-of-life of Pluxee products
In alignment with the methodology of the GHG Protocol, the calculation of Pluxee’s carbon emissions does not include Scope 3 indirect use-phase of sold products, which encompass products and services purchased using Pluxee’s solutions (such as meals consumed and food). Nevertheless, the Group works to provide reasonable means to mitigate the carbon impact of the products and services purchased with Pluxee solutions (see section 5.5.4).
- To ensure a robust measure of Pluxee’s Scope 3 emissions, the Group engaged the support of an expert third-party environmental consultancy, whose recommendations have been implemented in Pluxee’s practice since Fiscal 2022 and reviewed by another external party in Fiscal 2023.
In Fiscal 2025, Pluxee’s global carbon footprint (SBTi perimeter, market-based) totaled 25,447 metric tons of carbon dioxide equivalent (tCO2e) emissions. The Group reduced its carbon footprint within the SBTi perimeter by 23%, compared to a Fiscal 2017 baseline, driven by the numerous actions taken across Pluxee’s operations globally.
Of the total emissions under the SBTi perimeter, 37% were linked to travel and commuting activities; 17% to the production, transport and end-of-life of Pluxee products (cards and vouchers); and 16% to the Group’s direct operations in office buildings and related use of company vehicles.

Scope 1 Direct emissions from fuel combustion 11.1% Scope 2 Indirect emissions linked to electricity consumption 0.4% Scope 3 Purchased goods and services 37.2% Fuel-and energy-related activities (not included in scope 1 or scope 2) 4.7% Upstream transportation and distribution 5.3% Business travel 17.3% Employee commuting 20.1% Upstream leased assets 0.3% Downstream transportation and distribution 3.0% End-of-life treatment of sold products 0.8% In Fiscal 2025, Pluxee’s GHG emissions totaled 29,850 tCO2e (market-based). When analyzed by category of the Group’s value chain, upstream GHG emissions amounted to 24,629 tCO2e, equivalent to 82.5% of total emissions. Pluxee’s own operations accounted for 9.8% of total GHG emissions and the transport category accounted for 7.1%.
The Group’s GHG (market-based) emission intensity in Fiscal 2025 was 23.2 tCO2e per million euros of net revenue. This indicator reflects Pluxee’s efforts to reduce its carbon footprint as the Group grows its top-line, while emphasizing environmental efficiency. As part of the development of its carbon footprint monitoring, Pluxee will continue to improve the measurement of its emissions intensity in the coming years.
GHG emissions Unit August 31, 2025 Total GHG emissions (location based) tCO2 31,210 Total GHG emissions (market based) tCO2 29,850 GHG intensity per net revenue Unit August 31, 2025 Total GHG emissions (location based) per net revenue t CO2e / million euros 24.3 Total GHG emissions (market based) per net revenue t CO2e / million euros 23.2 Key Figures Unit August 31, 2025 Total Revenues used to calculate GHG intensity million euros 1,286.4 Total Revenues (other) million euros 0.6 Total Revenues (in financial statements) million euros 1,287.0 Pluxee’s Global Net-Zero Action Plan encompasses changes to the Group’s global operations and value chain that it believes will lead to achieving its net-zero targets. The Plan has been translated into concrete actions across the Group’s geographies.
Global Net-Zero Action Plan Company Cars Optimize car fleet to reduce fuel consumption
Transition to electric vehicles when available and relevantScopes 1 and 2 Energy Consumption Implement measures to reduce energy consumption
Optimize office space
Select renewable electricity providerProducts and Payment Digitalize and transition to virtualization of products and services
Ensure sustainable card best practices (see section 5.5.2).Scope 3 Digital Assets and IT Purchase refurbished hardware and extend equipment life spans
Optimize GHG emissions linked to the use of digital assets
Establish responsible cloud partnerships through eco-design and hosting, and prioritize responsible suppliers using renewable electricityCommuting and Travel Facilitate low-carbon commuting options for employees
Implement a climate strategy-conscious travel policySupplier Engagement Incorporate GHG emissions into RFP screening
Embed decarbonization reporting in contracts
Offer training on carbon emissions measurementThe operating changes called for in the Plan have been consolidated into Traace, a centralized digital platform through which Pluxee monitors progress on its decarbonization strategy. The Traace platform enables each country to test the effectiveness and measure the potential impact of decarbonization activities before they are implemented.
Pluxee is working successfully toward the achievement of its net-zero targets. In Fiscal 2025, the group’s Scope 1 and 2 (market-based) emissions totaled 2,914 tCO2e, a -61% reduction versus the 2017 baseline. Pluxee succeeded in decreasing its Scope 1 and 2 GHG emissions during the year by optimizing office space, improving energy efficiency, and increasing the Group’s direct sourcing of renewable electricity. The Group expects to meet its net-zero emissions reduction objectives within the planned timeframe, with a specific focus on Scope 1 and 2 in the near-term.
Optimizing electricity consumption and transitioning to renewable energy sources at the Group’s sites constitute Pluxee’s key actions on its path to net-zero. The first initiative in this effort aims to reduce electricity consumption by decreasing office space, and opting for certified buildings with optimized electricity efficiency.
At the end of Fiscal 2025, the Group achieved its SBTi commitment of sourcing 100% of its electricity from renewable sources — wind, solar, geothermal, biomass, or hydropower. This has been accomplished through a global program that sources renewable electricity directly from electricity providers. In countries where this is not possible, Pluxee purchases Renewable Energy Attribute Certificates.
In Fiscal 2025, Pluxee consumed 3,769,103 kWh of electricity at its sites, with this electricity being purchased/acquired and/or generated. Of this total, around 35% was sourced directly from electricity contracts with renewable energy, while the balance was sourced from renewable Energy Attributes Certificates (EACs).
Overall, Pluxee’s energy consumption reached 16,956 MWh in Fiscal 2025, with 70% of it being fossil-sourced. Pluxee’s energy consumption in Fiscal 2025 was 5.7% higher than reported in Fiscal 2024.
Unit August 31, 2025 Total fossil energy consumption MWh 11,800.7 Share of fossil sources in total energy consumption % 69.6% Consumption from nuclear sources MWh 36.6 Share of consumption from nuclear sources in total energy consumption % 0.2% Fuel consumption for renewable sources, including biomass (also comprising industrial and municipal waste of biologic origin, biogas, renewable hydrogen, etc.) MWh 804.8 Consumption of purchased or acquired electricity, heat, steam, and cooling from renewable sources MWh 3,765.5 Consumption of self-generated non-fuel renewable energy MWh 4.5 Total renewable energy consumption MWh 4,574.8 Share of renewable sources in total energy consumption % 27.0% Total energy consumption MWh 16,956.1 Renewable energy production MWh 4.5 For Fiscal 2025, Pluxee has contracted energy instruments covering 97.3% of Scope 2 GHG emissions. These instruments encompass different types of energy attribute certificates, such as Guarantees of Origin (GOs), Renewable Energy Guarantee of Origin (REGOs), International Renewable Energy Certificates (I-RECs) and Renewable Energy Certificates (RECs).
Unit August 31, 2025 Percentage of contractual instruments, Scope 2 GHG emissions % 97.3% Disclosure of types of contractual instruments, Scope 2 GHG emissions Direct contracts with energy suppliers including bundled contracts with renewable generation or bundled energy attribute certificates (GOs, REGOs, I-RECs and RECs), as well as contracts with unbundled energy attribute certificates. Percentage of contractual instruments used for sale and purchase of energy bundled with attributes about energy generation in relation to Scope 2 GHG emissions % 34.9% Percentage of contractual instruments used for sale and purchase of unbundled energy attribute claims in relation to Scope 2 GHG emissions % 62.2% Pluxee’s first Carbon Disclosure Project score Pluxee is proud to have received a score of B on its first Carbon Disclosure Project (CDP) in Fiscal 2025. This score highlights the Group’s actions and coordinated efforts to manage its environmental impact across its operations.
The CDP is a renowned international initiative providing a disclosure system on the environmental practices and performance of companies, incorporating risks and opportunities. Following the receipt of its first CDP score, the Pluxee Group will continue to strengthen its governance on environmental management and emissions reduction initiatives, while identifying new opportunities to optimize its process to identify risks and opportunities, as well as their integration into the company’s business strategy.

Global goals require local action. Following are highlights of some initiatives led by Pluxee’s country offices that contribute to the Group’s net-zero target.
- Brazil: Pluxee-Brazil’s office has been certified with the LEED Platinum label, enabled by close collaboration with the site’s building management. This marks further improvement from the previous Gold status certification. During the certification process, Pluxee employees received training on sustainable practices in the building and were actively involved in upgrading the site’s environmental credentials. The key sustainability achievements for this building included implementation of a system to measure and analyze energy and water consumption, modernized elevators with 40% less energy consumption when compared to the previous model, full LED lighting in the garage, motion sensor lighting in low-traffic areas, installation of an electric vehicle charging station, and motor replacements for a range of equipment.
- Tunisia: On-site water and energy consumption has been optimized through the use of three innovative and technology-based solutions. The availability of data on consumption in close to real-time enables the Pluxee site management to quickly identify anomalies, issue an alert if a threshold of consumption is surpassed, or address other issues pertaining to the optimal use of energy and water.
- Italy: The main floor of Pluxee’s offices (1,500 square meters) was renovated, with a significant focus on reducing energy consumption through the use of sensor-based lighting, recycled materials for flooring, and the installation of water dispensers with low energy consumption. By carrying out this renovation, Pluxee Italia has found new ways of reducing GHG emissions despite the country’s limited sources of renewable energy.
- Türkiye: Pluxee has implemented a smart building solution to manage climate and lighting in its offices, including real-time optimization based on office occupancy, controlled remotely. Recycling bins for paper, plastic, glass, and electronic waste were installed across the site. Office furniture and outdated electronic devices decommissioned after office relocation were exchanged for a donation to reputable NGOs. These activities were coupled with awareness campaigns among Pluxee employees about energy-saving initiatives and personal sustainability commitments.
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5.6 ESG performance
5.6.1 ESG certifications and commitments
Description Details Ecovadis Pluxee International: 78/100 score, Gold medal Carbon Disclosure Project (CDP) B score, Climate United Nations Global Compact Member since October 2023 Science-Based Targets initiative (SBTi) Targets validated in December 2023 Women Empowerment Principles (WEP) Signatory since September 2024 Description Countries and Details EcoVadis France: 74/100 score, Silver medal
Belgium: 80/100 score, Gold medal
ISO 9001 Belgium, Brazil, Bulgaria, Czech Republic, France, Italy, Romania, Spain, Tunisia, United Kingdom ISO 14001 Brazil, Chile, France, Italy, Romania, Tunisia ISO 27001 Belgium, Brazil, Bulgaria, France, India, Israel, Italy, Mexico, Romania, Spain, Türkiye, United Kingdom ISO 30415 Italy ISO 37001 Brazil ISO 37301 Brazil Gender Equality European and International Standard (GEEIS) Belgium, Brazil, Pluxee International SA 8000 Italy Women Empowerment Principles (WEP) Mexico, India, UK, Belgium, Spain, Italy, Romania, Türkiye, Colombia, Brazil, Czech Republic, Chile, Germany Local Diversity Charters Romania, France, Belgium, Spain, Bulgaria, Luxembourg Other Local Certifications and Distinctions Austria: ESG Rating B by Synesgy and Great Place to Work
Italy: UNI/Pdr 125:2022 gender parity certification
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5.7 Additional information
5.7.1 Pluxee’s reporting methodology.
Please note that this selection of non-financial indicators is not compliant with the Corporate Sustainability Reporting Directive (CSRD). This section provides sustainability information relevant to Pluxee and its business.
In Fiscal 2025, the Pluxee Group continued to disclose sustainability-related information and data, available in chapter 5 of this Annual Report. The Group has opted to disclose indicators, as follows:
- Aligned with the indicators previously shared in Fiscal 2023 as reported as part of the Sodexo URD, and as included in Pluxee’s Fiscal 2024 reporting;
- Based on Pluxee’s experience in addressing the KPIs that are prioritized by rating agencies.
- Are key to enabling the Group’s ability to monitor progress in the areas identified as strategic across Pluxee’s four sustainability pillars, as defined in section 5.1;
- Include measures of the tangible benefits Pluxee brings to its clients;
- Enhance stakeholder knowledge about Pluxee, increasing awareness and engagement;
- Provide visibility on the progress made for Group-level and country management.
Indicators include all entities which are fully consolidated for financial reporting purposes, except for entities corresponding to acquisitions that closed less than three months before the end of the financial reporting period, This includes, namely, Benefity (Czech Republic) and MyBenefits Digital (Romania).
As regards social and governance indicators, the scope excludes Vietnamese entities, as the remaining staff members in that country are involved exclusively in the closure of the operations of Pluxee Vietnam and are no longer involved in human resources development campaigns
The scope of the governance indicator Employees trained in responsible business conduct (%) excludes entities consolidated between end of Fiscal 2024 and end of Fiscal 2025 as the training campaigns were not yet fully deployed. This impacts Benefício Facil (Brazil), Cobee (Spain, Portugal, Mexico), Benefity (Czech Republic) and MyBenefits Digital (Romania).
The Fiscal 2025 Pluxee Pulse employee engagement survey was conducted from May 5, 2025 to May 31, 2025, following the integration of the engagement survey tool in the human resources information system (CHRIS). This timing ensured a smooth setup and made the survey accessible to all employees worldwide.
Responsible business conduct training for employees was carried out between May 15, 2024 and August 31, 2025. The training program is carried out year-round since Fiscal 2024.
Scope 1, 2 and 3 emissions were calculated over different periods in Fiscal 2024 and Fiscal 2025. In Fiscal 2024, Scope 1, 2 and 3 GHG emissions were calculated on the basis of 12-month reporting data over the period June 1, 2023 to May 31, 2024. In Fiscal 2025, the period of reporting and calculation has been amended to align with the financial reporting year. Scope 1, 2 and 3 GHG emissions were calculated on the basis of nine months of reported data (September 1, 2024 to May 31, 2025) and three months of extrapolated data (June 1 to August 31, 2025), covering the 12 months of the financial reporting period.
Each year, Pluxee endeavors to improve its processes. To this end the Group has implemented a reporting tool for gathering and consolidating information. Consistency checks are embedded within the tool and additional control testing is performed.
The consolidation of workforce data is conducted by the Group Human Resources department. For the indicators Employee retention rate, Employees trained in responsible business conduct, Women in leadership positions, and Women in management positions, the Group uses a centralized Human Resources System called CHRIS (Workday).
Certain strategic workforce indicators are consolidated monthly or quarterly to ensure detailed updates.
For details regarding the assessment by the Group’s external auditor of the information published in this report, see section 5.6.3.
The selected indicators are addressed in section 5.6.2 (ESG Indicators) with “limited assurance” by the Group’s independent auditors. These indicators are:
- Share of the renewable electricity in buildings (% kWh);
- Scope 1 and 2 GHG emissions (tCO2e);
- Scope 3 GHG emissions (tCO2e, downstream and upstream);
- Number of countries with ISO 14001 certification;
- Percentage of employees with access to the Global HRIS (%);
- Employee retention rate (%);
- Percentage of eligible employees who complete their annual performance review (%);
- Percentage of employees who have a documented development plan (%);
- Percentages of total job profiles reviewed and validated (%);
- Percentage of invited employees that completed the Pulse survey (%);
- Percentage of positive responses to the “Personal Growth” dimension (%);
- Employee engagement score (%);
- Employee Net Promoter Score;
- Women on the Board of Directors (%);
- Women in leadership positions (%);
- Women in management positions (%);
- Women in digital roles (%);
- Employees trained in responsible business conduct (%);
- Percentage of managers who completed non-discriminatory hiring training (%)
- Business Volume Reimbursed benefiting Small and Medium merchants (€);
- Number of countries with ISO 27001 certification;
- Number of countries with ISO 9001 certification.
- Renewable electricity consumed by Pluxee buildings in kWh. Renewable electricity encompasses wind, solar or geothermal sources as well as biomass ,and hydropower sources when sustainable. For sites where it is not possible to obtain renewable electricity from the network directly, the Group also includes the procurement of energy attribute certificates (EACs).
- (Sum of renewable electricity kWh consumption in buildings over the 12 months of Fiscal 2025/sum of total electricity consumption in buildings over the 12 months of Fiscal 2025 )*100.
- Scope 1: includes the direct emissions associated with the combustion of fuel from Pluxee’s vehicle fleet, as well as the fuel consumption in directly-controlled buildings, such as gas used for heating. Fugitive emissions linked to the heating, air conditioning and refrigeration of Pluxee’s offices are not included as they are considered negligible.
- Scope 2: includes the indirect emissions from the use of electricity and district heat for buildings and sites that Pluxee directly controls, as well as the electricity used for Pluxee’s electric vehicle fleet.
- Scope 3 Category 1 - Purchased goods and services includes the production of Pluxee products, the use of the Group’s IT equipment and software, as well as all its “other” purchases as a business, such as office maintenance, furniture, intellectual services, etc.
- As Pluxee’s business model is based on negative working capital whereby it leases all its assets, the Group does not calculate emissions in Scope 3 Category 2 - Capital goods.
- Scope 3 Category 3 - Fuel and energy-related activities cover the upstream emissions of the energy consumed for Scope 1 and 2: transportation, production, and losses related to energy consumption.
- Scope 3 Category 4 - Upstream transportation and distribution includes the distribution of Pluxee products from its suppliers or Pluxee sites to its clients.
- The waste generated for Pluxee’s sites is minimal and considered non-material. Therefore, the Group excludes Scope 3 Category 5 - Waste Generated in Operations from its GHG inventory. However, the waste related to the Group’s products sold to clients is included in its Scope 3 Category 12 - End-of-life treatment of sold products.
- Scope 3 Category 6 - Business travel includes travel by plane, train, short-term car rentals, and taxis.
- Scope 3 Category 7 - Employee commuting encompasses Pluxee employee travel to and from their workplace.
- Scope 3 Category 8 - Upstream Leased Assets entails the Pluxee offices and other sites, where Pluxee does not pay for the energy consumption directly.
- Scope 3 Category 9 - Downstream transportation and distribution includes the collection of all Pluxee vouchers and products from merchants, and their transportation to end-of-life.
- Pluxee provides end products for which there are no emissions from processing, transformation or inclusion in another product by third-parties after sale by Pluxee and before use by the end consumer. Therefore Scope 3 Category 10 - Processing of sold products is not applicable to the Pluxee Group
- Given the nature of Pluxee’s physical and digital products, which require external hardware for usage, the emissions of Scope 3 Category 11 - Use of Sold Products are not considered material.
- Scope 3 Category 12 - End-of-life treatment of sold products addresses the end-treatment of Pluxee products after they have been used.
- Scope 3 Category 13 - Downstream Leased Assets is not relevant as Pluxee does not lease assets to other entities. Scope 3 Category 14 - Franchises is not relevant as the Pluxee Group does not have franchises.
- Scope 3 Category 15 - Investments is not relevant as the Pluxee Group did not carry out investments during the reporting year.
- All the Group’s carbon calculations are based on activity data reported by its subsidiaries across the world and quality checked by the climate team during the reporting period. In the exceptional case of a subsidiary not being capable of providing one of the physical indicators collected, emissions are estimated for that subsidiary based on the reported data from the other subsidiaries in that same year, and a “driver” indicator such as the workforce, revenue or business volumes issued.
The following databases are used for the calculation of Pluxee’s carbon footprint according to the GHG Protocol:
- International Energy Agency (IEA); the UK Department for Business, Energy & Industrial Strategy (BEIS); France Agence de la transition écologique (ADEME) Base Empreinte; U.S. Environmental Protection Agency (EPA) Climate Leaders; and the Association of Issuing Bodies (AIB) are used to calculate all energy-related emissions: Scope 1, Scope 2, Scope 3 Fuel- and energy-related activities, Scope 3 - Upstream Leased Assets.;
- The UK Department for Business, Energy & Industrial Strategy (BEIS) and France’s Agence de la transition écologique (ADEME) Base Empreinte are used for other indicators such as Scope 3 Purchased Goods and Services; Scope 3 Business Travel; Scope 3 Upstream and downstream transportation and distribution; and Scope 3 Employee Commuting;
- EcoInvent v3.9 (Allocation cut-off) is used to calculate emissions related to Scope 3 Purchased goods and services, and the UK Government GHG Conversion Factors for Company Reporting is used for Scope 3 End-of-life treatment of sold products.
- All Emission Factors provided by the databases listed above are reviewed annually and updated according to the latest actualizations available when possible. In parallel, every year, the Group collects certain emission factors from its supply chain suppliers, such as those related to Pluxee cards.
In order to proactively comply with future regulatory requirements, Pluxee’s carbon emissions have been calculated over a period corresponding to Fiscal 2025 as opposed to previous years when carbon emissions were calculated over a period that preceded the fiscal year. To do so, emissions calculations were performed using both actual data collected over a period corresponding to the first nine months of Fiscal 2025 and extrapolated data over the remaining three-month period. Extrapolations were performed using the following variables, as they are correlated to variations of the underlying activity data:
- The emission categories linked to the production and transportation of cards and vouchers, as detailed below, were extrapolated using BVI Cards and BVI Vouchers Variation over the last quarter namely:
- Scope 3 Category 4 - Upstream transportation and distribution;
- Scope 3 Category 12 - End-of-life treatment of sold products
- Scope 3 Category 9 - Downstream transportation and distribution
- Scope 3 Category 1 - Purchasing of goods and services, Category “Products”
- Scope 3 Category 1 - Purchasing of goods and services, Category “IT software” and Category “Other purchases” were extrapolated using forecasted operating expense variation over the last quarter of the reporting period.
- Scope 3 Category 1 - Purchasing of goods and services, sub-Category “IT hardware” was extrapolated on the basis of workforce variation over the last quarter.
- Due to no seasonality being observed in emissions corresponding to Energy in buildings, Company Cars and Business travel, no variable was selected and extrapolations were calculated using a rule of three (cross-multiplication) on actual nine-month data for the following categories:
- Scope 1 GHG emissions (Building fuel and Transport, and services equipment fuel)
- Scope 2 GHG emissions - market-based (Building Electricity, Heat and Steam Fuel, and Transport Electricity)
- Scope 3 Category 8 - Upstream Leased Assets (buildings only)
- Scope 3 Category 3 - Fuel and energy-related activities
- Scope 3 Category 6 - Business travel (Plane, train, taxi and cars);
- No extrapolation was necessary for Scope 3 Category 7 - Employee commuting, as Pulse survey data on employee commuting patterns is enough to calculate emissions for a full year in the UL 360 system.
To address any limitations or uncertainties introduced by extrapolation, additional questions were added to the annual data collection campaign this year to capture significant events such as changes of office that would affect Scope 2, major events affecting Scope 3 category 1 that could impact the quality of the emissions extrapolated over Q4 Fiscal 2025.
- All Pluxee employees globally, across business units, functions, and geographies (contingent workers not included)
- (Number of employees with access to the CHRIS platform / total number of employees working for Pluxee at fiscal year-end )*100
- All permanent contracts at Pluxee are included and fixed-term contracts are excluded;
- Encompasses voluntary departure only (excludes involuntary departures due to death, job performance, misconduct, workforce reduction, or work authorization).
- Retention rate = 1 – (total number of voluntary departures over the last 12 months / average headcount over the last 12 months).
- All permanent employees with more than 3 months of seniority complete their annual performance review.
- All Pluxee employees globally, across business units, functions and geographies, with permanent contracts and more than three months at the Company, and who participated in the last performance review
- Percentage of total eligible employees (i.e. all permanent employees with more than three months of tenure) complete their annual performance review at the opening of the last performance review.
- All permanent employees who have a documented development plan in the system, addressing competency gaps and supporting career aspirations.
- All Pluxee employees globally, across business units, functions and geography with permanent contracts with more than three months tenure.
- Percentage of total eligible employees who have a documented development plan in the system, addressing competency gaps and supporting career aspirations.
- All Pluxee employees globally, across business units, functions, and geographies (contingent workers not included)
- (number of job profiles reviewed and validated / total number of job profiles)*100
- The review and validation of job profiles is the result of a collaborative work between the Human Resources Talent management team and Managers/Business Partner (Head of Competence center) to ensure that the job catalogue fits with the current organization.
- All eligible employees that complete the Pulse survey
- Survey excludes employees who were on parental leave, sabbatical leave, and health-related leave during the survey period (May 5 to May 31, 2025);
- Number of invited employees that completed the Pulse survey / Total number of employees invited to complete the Pulse survey
- All eligible employees that complete the survey
- Survey excludes employees who were on parental leave, sabbatical leave, and health-related leave during the survey period (May 5 to May 31, 2025);
- Number of positive responses (from 8 to 10/10) to the two questions related to the “Personal Growth” dimension /Total number of responses to the “Personal Growth” dimension questions.
- The two questions related to the “Personal Growth” dimension were: How satisfied are you with the learning opportunities at Pluxee (including on-the-job learning, online and classroom training, and certifications)? How satisfied are you with the opportunity to develop your professional journey at Pluxee? (This includes career growth opportunities, mentorship, internal mobility, role change)
- All eligible employees that complete the survey
- Survey excludes employees who were on parental leave, sabbatical leave, and health-related leave during the survey period (May 5 to May 31, 2025);
- Employee engagement is calculated as the share of responding employees whose average score is greater or equal to 7.5 out of 10 engagement questions, and across all responding employees.
- All eligible employees that complete the survey
- Survey excludes employees who were on parental leave, sabbatical leave, and health-related leave during the survey period (May 5 to May 31, 2025);
- Participants were asked to score the following question on a scale of 1 to 10 (very unlikely to very likely) ” How likely are you to recommend Pluxee as a great place to work to family and friends?”
- eNPS = Promoters (scoring 9 to 10) - Detractors (scoring 0 to 6)
- Women on Pluxee’s Board of Directors = (Number of women on Pluxee’s Board of Directors/ Number of Board members) *100
- Pluxee Leadership includes the Chief Executive Officer, Pluxee’s Executive Committee, the direct reports of the Pluxee Executive Committee members (excluding executive assistants) and the members of Local Leadership. Local Leadership includes the Pluxee Group’s country leadership team members.
- Management position includes employees classified as managers or directors and Pluxee Leadership.
- Women in management position = (Headcount of women in management positions / Total Pluxee management position headcount)*100.
- Women in leadership position = (Headcount of Women in Pluxee Leadership / Total Pluxee Leadership headcount)*100.
- Digital roles are all roles that meet three conditions: extensive use of technology or digital tools, data-driven decision-making, and engagement in digital product development and/ or architecture of data.
- Digital roles are roles that encompass brand and content, digital communication, project management, finance systems and process, digital human resources applications, payment, product development, digital marketing and product, marketing, Chief Marketing Officer, and Chief Product Officer. All sales and merchant business analysts and managers, as well as all technology and data services positions also fit within the digital position classification.
- Women in digital positions = (Headcount of women in digital roles / Total digital roles headcount)*100.
- Percentage of hiring managers that complete “hiring without discrimination training” in Fiscal 2025.
- “Hiring manager” is a profile in CHRIS eligible to open a job request. All hiring managers globally, across business units, functions, and geographies (contingent workers not included).
- Percentage of managers who completed non-discriminatory hiring training (%) = (Percentage of eligible hiring managers complete “hiring without discriminating” training / % total of eligible hiring managers) * 100
- Business volume reimbursed corresponds to the cumulative value of benefits issued by the Group on behalf of clients in the form of cards, fully digital solutions, and paper vouchers that is reimbursed by the Group when such cards, fully digital solutions, and paper vouchers are presented to merchants by employee consumers for payment;
- Small and medium-sized merchants are defined as those enterprises managed by an independent business owner, with small and medium-sized defined on a country-by-country basis, based on annual turnover or number of employees, with an OECD definition taken as the reference.
- sum of all Business Volume Reimbursed to small and medium-sized merchants as per the definition above;
- Exchange rate: the rate used is an average constant rate for the period corresponding to Fiscal 2023 (September 1, 2022 to August 31, 2023).
- Active employees who are working for Pluxee at the date of calculation and are included in the headcount,
- Eligible employees excluding those who are on long-term health-related or parental leave, sabbatical leave, interns and temporary / casual employees,
- Modules required for completion by all employees: Four Responsible Business Conduct training Modules and acknowledgment of the new Pluxee Ethics Charter within 40 first days of work. The completion of a refresh is requested of all eligible employees after two years of tenure. For this year, all employees have been included.
- (number of active eligible employees who completed the required modules /total number of active eligible employees)*100.
In accordance with the European Union (EU) regulation1 2020/852 of June 18, 2020 and its delegated acts (referred to as Taxonomy regulation or the Regulation), for Fiscal 2025, Pluxee is required to publish performance indicators that highlight the proportion of eligible and aligned revenues, investments (CapEx), and operating expenditure (OpEx) associated with economic activities considered to be sustainable within the meaning of this regulation considering their contribution to the six environmental objectives defined in Article 9 of the regulation:
- Climate change mitigation;
- Climate change adaptation;
- Sustainable use and protection of water and marine resources;
- Transition to a circular economy;
- Pollution prevention and control;
- Protection and restoration of biodiversity and ecosystems.
An economic activity is considered as “eligible” if it is included in the list of activities described in the Taxonomy delegated acts.
An activity becomes “aligned” when it meets all the technical screening criteria, consisting of specific conditions and performance objectives necessary to demonstrate substantial contribution to one of the six environmental objectives listed above, when it Does Not Significantly Harm (DNSH) the other environmental objectives, and if the Company complies with the minimum safeguards related to human rights, corruption, taxation and fair competition.
The financial information used to conduct this analysis comes from central financial systems completed with additional reporting as part of the year-end closing.
The indicators were reviewed and analyzed jointly by Global Sustainability and Finance teams, and supported by third-party experts to ensure consistency of the decisions regarding eligibility and alignment, as well as consistency with Fiscal 2025 consolidated revenue, investments and operating expenses.
The Group performed an eligibility assessment covering all its activities in each country of operation.
Pluxee offers a full suite of Employee Benefit and Engagement solutions. These solutions are not explicitly listed in the Taxonomy regulation as eligible activities. As of today, only a few of the Group’s investments (CapEx) and operating expenses (OpEx) correspond to eligible activities defined by the EU taxonomy:
- Acquisition and ownership of buildings, for leases of buildings (CapEx);
- Transport by motorbike, passenger car, and light commercial vehicles for the Group’s vehicles fleet (CapEx);
- Data processing, hosting and related activities, for the Group’s servers hosted on premise (CapEx and OpEx).
As Pluxee’s revenue-generating activities are ineligible, its eligible CapEx includes only CapEx considered individually eligible, as defined in the Taxonomy regulation. The eligible CapEx identified mainly corresponds to the increase of right-of-use assets related to leases on buildings. Following this analysis, eligible CapEx for Fiscal 2025 was assessed at 6% of total CapEx. The denominator amounts to 163 million euros and includes additions and scope entrance of intangible assets (excluding goodwill) and property, plant and equipment for 155 million euros, as well as right-of-use assets for 8 million euros. It is worth noting that the total CapEx for Fiscal 2025 includes identifiable intangible assets from companies acquired during the year (notably Cobee) amounting to 50 million euros.
- Climate delegated regulation of June 4, 2021 and the appendices thereto supplementing (EU) 2020/852 by specifying the technical criteria for determining under what conditions a business activity can be considered as making a substantial contribution to climate change mitigation or adaptation; European Commission delegated regulation 2021/2178 of July 6, 2021 and the appendices thereto, supplementing (EU) regulation 2020/852 specifying the method for calculating the key performance indicators and the narrative information to be published; and European Commission delegated regulation 2022/1214 of March 9, 2022 modifying delegated regulation 2021/2139 and 2021/2178 (gas and nuclear).
Operating expenditure within the meaning of the Taxonomy Regulation is limited to a small number of cost categories and represents less than 10% of Group’s operating expenses of 816 million euros in Fiscal 2025 (eligible operating expenses amounted to 23 million euros which represented 2.8% of the Group’s operating expenses in Fiscal 2025). Therefore, Pluxee has elected to use the materiality exemption provided in the regulation.
For its eligible activities to be taxonomy aligned, the Group is required to perform a climate risk assessment relevant for those activities. The Group’s strategic plan identifies climate adaptation as a major topic for the coming years, and as a result, a study on risks, vulnerability and mitigation actions regarding physical events induced by climate change was launched in Fiscal 2024. While an analysis of climate risks was carried out at the Group level, it did not cover the specific aspects of the activities considered eligible within the meaning of the Taxonomy regulation considering the insignificant amounts involved.
As a result, for Fiscal 2025, Pluxee does not meet the conditions for alignment defined by the green taxonomy with regard to the DNSH “climate change adaptation” (Appendix A).
Based on an internal analysis, the Group concluded that it complies with the four themes covered by the minimum safeguards:
The respect for and promotion of human rights is a fundamental commitment in the Company’s approach to conducting business responsibly. It sets the baseline for the way the Company interacts with employees, clients, consumers, partners, and suppliers.
Pluxee understands human rights as the set of principles that are recognized internationally through documents such as the International Bill of Human Rights and the International Labor Organization’s Declaration on Fundamental Principles and Rights at Work. The United Nations Guiding Principles on Business and Human Rights, as well as Pluxee’s commitment to the ten principles of the United Nations Global Compact, provide a framework for the Group’s actions through its employees, and for its overall understanding of the topic. All Pluxee employees are responsible for understanding and respecting these principles. As of August 31, 2025, 98.7% of employees had acknowledged their understanding of Pluxee’s Ethics Charter and its principles. As regards the supply chain, Pluxee’s Supplier Code of Conduct, with which all of the Group’s suppliers must comply, includes a chapter on human rights and fundamental rights at work. Pluxee has implemented systems to monitor and report on compliance with these commitments.
Pluxee has documented its approach in Pluxee’s Ethics Charter. The Group has deployed a comprehensive Responsible Business Conduct training program, aligned with Pluxee’s guiding principles and Ethics Charter. This program addresses topics such as harassment, anti-corruption and anti-bribery, data privacy, conflicts of interest, and fair competition (see more in section 5.2 Trusted partner).
Pluxee is committed to act as a corporate citizen and pay its fair share of taxes in the countries where it operates. To meet this commitment, the Group has implemented a comprehensive compliance framework such that local teams in charge of tax compliance working closely with the Group tax team and, if required, with assistance from external tax advisors, are able to ensure that the Group operates adequately in the complex and evolving tax landscape.
Pluxee operates under the principles of fair and legal competition, as established by the global free enterprise system and applicable laws and regulations. The Group secures business by providing services efficiently, reliably, and at competitive prices. All employees are trained in responsible business conduct. Specialized teams with exposure to related risks receive specific training on this topic.
The Group strictly applied the Taxonomy regulation and considers its eligible CapEx and OpEx as non-aligned given the unavailability of evidence to support that all technical screening criteria required for alignment are met. The eligible activities of the Group are very limited and related CapEx and OpEx are insignificant. The risk assessment related to climate adaptation available as of now does not reflect the level of granularity required by the Taxonomy regulation.
Despite limited Taxonomy-eligible activities today, the Group is confident that its services bring positive impact to its employees, consumers, clients, merchants, suppliers, and shareholders. In Fiscal 2026, the Group will review and adapt its methodology as well as its eligibility and alignment analysis.
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6.1 Risk management
The purpose of Pluxee’s risk management and internal control systems is to protect the Group’s business, assets and reputation through:
- identification and evaluation of risks that could prevent the organization from achieving its business objectives;
- anticipation of changes in these risks;
- implementation of mitigating actions and risk transfer measures.
Risk management is therefore not an isolated process within the organization but an integral part of Pluxee’s governance. It is a continuous process which is executed at all the Group’s locations, locally and globally.
Pluxee inherited a robust risk management system from its past as part of the Sodexo Group, based on the Committee of Sponsoring Organizations of the Treadway Commission (COSO) 2013 framework, and the internal control reference framework recommended by the French securities regulator (Autorité des marchés financiers – AMF). Following the Group’s spin-off from Sodexo, Pluxee has taken measures to enhance its risk management system even further by continuing to invest in the improvement of risk management and internal controls across its entities.
Pluxee’s risk management framework focuses on the Group’s main areas of risk exposure. It provides reasonable assurance that Pluxee can achieve its business objectives and meet its obligations to customers, shareholders, employees, and all stakeholders.
6.1.1 Risk management overview
Pluxee is committed to ensuring that the Group’s risk management activities are an integral part of its business units and processes. The Group has implemented an iterative and continuous risk management process across all its units, designed to identify, assess, mitigate, monitor, and report risks.
- identify risks that could prevent achievement of objectives, taking into account internal and/or external events, key indicators and various data;
- assess qualitative and quantitative evaluation of the risks identified in terms of impact, probability of occurrence, and level of internal control. This enables prioritization of a response plan, which is mandatory for the highest-risk priorities. Currently, this assessment is reported on an annual basis through the Risk Identification and Assessment (“RIDA”) process.This annual process is carried out by all units across the Group (“bottom-up RIDA”) and is consolidated with the “top-down RIDA” performed by Pluxee’s global Executive Committee;
- mitigate the identified risks, following the assessment and level of priority, definition of the action or the set of actions to be carried out with the aim of reducing risk to an acceptable level;
- monitor and report through internal control, internal audit, and second line of defense activities, providing visibility on the Group’s implementation of standards, norms, processes, policies, and procedures to assist ultimate risk owners in issuing and adjusting action plans.
A network of local internal control managers and coordinators, embedded across the business, supports the deployment of the entire risk management framework.
Further, to ensure risk management is not conducted in isolation, risk sponsors (Executive Committee members) and risk owners (the direct reports of Executive Committee members), who together comprise the Risk Committee (see section 6.1.2.4 Supervisory bodies), have been appointed to ensure adequate accountability is given to all functions and that they are all adequately involved in the risk management system. To streamline interactions and provide a centralized repository for data and response actions from the three lines of defense, a Governance, Risk, and Compliance (GRC) software platform was developed and deployed during Fiscal 2025, in line with industry best practices.
Pluxee is exposed to a variety of risks due to the nature of its business. Within an operating environment that is constantly evolving, the Group relies on an annual process of identification and assessment of risks to enable the organization and its management to anticipate and mitigate risks proactively.
To do so, Pluxee employs a hybrid risk assessment approach, both “bottom-up” from the management of local units, and “top-down” from global management.
The bottom-up approach relies on the local executive committees and operational management teams across all Pluxee’s operating units to carry out an annual “Risk Identification and Assessment” process, facilitated by risk and internal control managers. The results of these assessments are recorded in a global risk management tool and risks thus identified are owned and managed at the local level.
The identification and assessment of risks across all Pluxee operating units are also consolidated and analyzed at the regional and global levels to identify trends and common risks for which a regional and/or global response is required. In such cases, risk owners and risk sponsors are involved in the relevant analyses and are accountable for the design of the appropriate mitigating measures.
The top-down approach relies on a series of discussions between the Group Internal Audit team and Pluxee’s global senior leaders including members of the Executive Committee to identify and assess key risks impacting the Group’s business and strategy, and the achievement of its objectives.
The results of both the bottom-up and top-down approaches are consolidated and analyzed to continuously update the Group’s risk profile. This is validated by the Risk Committee and shared with Pluxee’s Executive Committee before submission to the Audit Committee and to the Board of Directors.
- the first stage is risk identification which consists of identifying all risks and/or events that could prevent the organization from reaching its goals and objectives, whether at the local, regional or global level;
- the second stage is risk evaluation which consists of assessing the risks identified in the previous step using three criteria:
- Impact – effect or consequence the risk will have;
- Likelihood – frequency or probability of the risk occurring;
- Level of control already in place to reduce the risk;
- the third and last stage is risk prioritization which consists of prioritizing risks based on their assessment for further actions to address them and developing a Risk Response.
The main risk factors identified for the Pluxee organization are described below in section 6.2 Risk factors.
No significant deficiencies or material weaknesses in the risk management and internal control systems were observed during Fiscal 2025. The risk management and internal control framework is rooted in the Group’s history and has been enhanced to reflect the Group’s operating model.
As described above, risk assessment is used to identify, evaluate and prioritize risks. Once they have been assessed, risks are addressed in order to reduce their impact and/or probability of occurring. One way of addressing risks is the implementation of controls. Therefore, controls constitute an important component within the range of measures that are used to mitigate risks at Pluxee.
Consequently, the Group’s internal control procedures are part of an ongoing process of managing the Group’s risk exposure. These policies and procedures cover the parent company as well as all its operating units which are responsible for implementing the instructions and directional guidelines established by executive management, including internal control objectives. Each subsidiary’s internal control system includes both the procedures defined at the Group level and business-specific procedures that take into account the subsidiary’s specific organization, culture, risk factors and operating environment. As the parent company, Pluxee is responsible for ensuring that adequate internal controls exist and are applied, in particular to the accounting, financial and operating procedures of its entities.
As part of its risk governance and management framework, the Group has established a number of Group policies. These policies aim at mitigating the risks to which the Group is exposed. They cover subjects such as information security, payment, finance, human resources, responsible business conduct, compliance, and data protection. Policies are regularly updated and approved by the Executive Committee.
To strengthen its risk management capabilities, Pluxee’s Executive Committee has established a Risk Committee. This committee serves as a central platform for Risk Owners to present and discuss mitigation measures for identified risks. By fostering a culture of risk awareness and proactive risk management, the Risk Committee plays a vital role in safeguarding the Group’s assets, reputation, and long-term sustainability (see section 6.1.2.4 Supervisory bodies).
The Group’s IT function is composed of the following departments: IT Governance and Transformation, Technology Operations and Platforms, Cybersecurity and, Data. These departments contribute significantly to generating growth, boosting efficiency, and ensuring that Pluxee is considered a trusted partner by its key stakeholders thanks to value-added solutions that are delivered and run in a methodical, efficient and secure manner.
The main Group policies, standards, guidelines and procedures addressed by IT risk mitigation measures are:
- Payment Policy;
- Group Cybersecurity policy;
- Cybersecurity in projects policy;
- Cybersecurity Principles;
- Cybersecurity compliance guidelines;
- Cybersecurity incident management standard;
- Cloud cybersecurity Standard;
- IT acceptable use Charter.
The Group’s Finance function is composed of the following departments: Accounting, Financial Planning and Analysis, Treasury, Investor Relations, Internal Control, Tax, Procurement, and Insurance. These departments play a pivotal role in the company’s success. The primary responsibilities of the Finance function include providing accurate financial information and analysis, managing budgets and forecasts, supporting organic and M&A growth, generating and managing cash, managing risk, setting and implementing financial and compliance governance, fostering a culture of financial performance, communicating effectively with stakeholders, ensuring adequate financing, and proactively monitoring and managing group taxes.
Furthermore, the Group Finance team maintains regular contact with the external auditor, responsible for auditing the financial statements of the Company and the Group in accordance with applicable laws and regulations.
The Pluxee International Data Protection department is part of the Group General Counsel. The mission of this department is to ensure that all Pluxee entities whatever their location comply with the applicable privacy and data protection laws and Pluxee’s global data protection compliance program (for further details of the global data protection compliance program, please refer to section 5.2.2 Privacy and data protection). This program relies on a comprehensive framework including all the necessary policies and procedures based on the standards of the European Union data protection law, namely, the General Data Protection Regulation (‘GDPR’).
The main policies of the comprehensive framework of Pluxee’s global data protection compliance program are the following:
- Pluxee International Data Protection Statement;
- Pluxee International Data Protection Rights Management Policy;
- Pluxeegroup.com Privacy Policy and Cookie Policy;
- Privacy Policies of local websites and digital apps;
- Local IT Acceptable Use Policies;
Pluxee’s global data protection compliance program is executed by Pluxee’s privacy network, comprised of local Privacy leaders around the world who are responsible for ensuring compliance with Pluxee’s minimum baseline for data protection. This baseline includes rules for compliance with GDPR data protection principles and standards of effectiveness for protection of personal data, and the establishment of a local data protection governance.
The Group’s Ethics and Compliance department is part of the Group General Counsel. It works to ensure that Pluxee’s business success is achieved while following the highest ethical standards. The Ethics and Compliance teams work collaboratively across the organization to identify and address potential risks, promote a culture of transparency, and ensure that Pluxee’s business practices are aligned with its principles and the expectations of its stakeholders. The Ethics and Compliance department deploys Pluxee’s compliance program via compliance managers covering the countries where the Group has an operational presence.
- Ethics Charter;
- Speak Up - Whistleblowing Policy;
- Gifts and invitations Policy;
- Sponsorship and donations Policy;
- Supplier Code of Conduct;
- Anti-Money Laundering and Combating the Financing of Terrorism Policy (AML-CFT);
- Third-party Policy;
- Conflict of interest Policy;
- Public Affairs Policy.
- to anticipate and adapt the staffing requirements of operations in terms of numbers, skills, and competencies to enhance operational efficiency;
- to continue to develop a performance-based culture built on shared priorities and indicators, by offering training and learning for individual development;
- to promote an inclusive and safe work environment and embrace diversity in all its dimensions.
Annual tracking of improvement metrics serves to validate action plans aimed at advancing these priorities. The metrics taken into consideration include the employee “Net Promoter Score” (eNPS), employee engagement rates, employee retention, employee absenteeism, internal promotion, and the representation of women in senior management.
Pluxee continually strives to go further in diversity, equity and inclusion. The Group focuses on promoting gender balance throughout the business and providing job opportunities for people with disabilities. The Group seeks to foster an inclusive and safe culture for employees, irrespective of ethnicity and race, to create a welcoming environment for people of all sexual orientations and identifications. It is mindful of the generation gaps that may arise when employees of different age groups work together, and has created generational networks to support better understanding.
The Group’s human resources priorities are outlined and explained primarily in the following policies and procedures:
- Assignment Policy;
- Diversity, Equity, and Inclusion Policy;
- Nomination and Remuneration Committee Charter;
- Remuneration Policy.
A key element of Pluxee’s risk management and internal control system is “monitor and report”. Several means and channels are used to monitor and report:
- the proper implementation and deployment of the framework designed by the second line of defense;
- progress and status update on action plans and mitigation measures decided locally, regionally or globally.
Pluxee uses a comprehensive business planning and performance review process to monitor the Group’s performance. This process covers the adoption of strategy, budgeting and the reporting of current and projected results. The Group assesses business performance according to both financial and non-financial (including sustainability) targets. All Pluxee’s businesses are required to maintain and manage a sound internal control environment with robust policies, guidelines, procedures and controls, and strong financial discipline. In order to meet business needs and the requirements of the “Dutch Corporate Governance Code”, the Company has a Group-wide management certification process in place, which requires that the designated executive management team member at each of the reporting entities send:
- representation letters to the Corporate Financial Controlling Group (semi-annually); and
- a self-assessment questionnaire to the Internal Control function (annually).
Taken together, these items confirm: (i) that the reporting entities have incorporated standards, global policies, guidelines and procedures in the local processes and controls, and (ii) when deficiencies, non-adherence or breaches to the controls and/or procedures are identified, that these are reported and that the necessary remedial action is undertaken to ensure that the internal control systems remain effective in preventing and detecting fraud and error.
Both the Risk and Internal Control and Internal Audit functions help to ensure that the Group maintains and improves the integrity and effectiveness of the system of risk management and internal control.
The Risk and Internal Control system is monitored by the second line of defense Risk and Internal Control function essentially through control testing. Internal Audit undertakes regular risk-based audits to review and validate the self-assessment questionnaire in accordance with the audit plan as approved by Pluxee’s Audit Committee.
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6.2 Risk factors
Pluxee conducts its business in a dynamic environment and is exposed to risks which, if they materialize, could have a significant adverse impact on the Group, its business, its financial position, its results, or its prospects, and which are important considerations for investment decisions. Pluxee may face a number of the risks described below simultaneously, and one or more risks may be interdependent. The order in which the risks are presented is not necessarily an indication of the likelihood of the risks, or of the potential impact of the risks.
The risks presented below are not exhaustive, and other risks — unknown or whose realization is not considered as at the date of this document as likely to have a significant adverse effect on the Group, its business, its financial position, its results or its prospects — may exist or arise.
As part of a major risk management procedure, the Group has mapped its main risks, which are reviewed on an annual basis. This risk mapping exercise enables the Group to identify the major risks to which the Group is exposed and to assess the potential impact for each risk. The main risks described in this chapter are those identified in the context of this risk mapping, which assesses their level of risk, i.e. their probability of occurrence, their potential impact and their level of control (see section 6.1.1.1 Risk identification and assessment).
Category Risk Level of risk Strategic risks 
Brand recognition

Competitive environment

Mergers and Acquisitions
Operational risks 
Talent management (employees are Pluxee’s greatest asset)

Third-party management 

Fraud and Incident
Technological risks 
Information Technology

Cyber and Data Security
Legal risks 
Employee benefit tax and social frameworks

Privacy and Data Protection 

Competition law, anti-corruption, anti-money laundering and countering the financing of terrorism regulation 

Increasing regulation related to the payment industry 
Financial risks 
Counterparty and liquidity 

Foreign exchange rate and currency 

Tax 
Climate risks 
Environmental sustainability 
6.2.1 Strategic risks
Following the Spin-off, the Group began to operate under the brand name Pluxee. The Pluxee brand may not enjoy the same level of awareness among the Group’s stakeholders as the former brand did. The success of the Group’s business going forward will depend in part on its ability to build and grow under the Pluxee brand.
As part of its new branding strategy, Pluxee was registered as a trademark in most of the countries in which the Group currently operates.
The Group believes that maintaining its reputation is critical to its ability to attract and retain clients and affiliated merchants, and appeal to consumers. The risk to the Group’s reputation increases as the brand’s deployment and awareness grow.
The Group’s success in cultivating and protecting its reputation will depend on a wide range of factors, such as:
- the quality and perceived value of the Group’s services;
- the Group’s ability to maintain high satisfaction among clients and their employees;
- the Group’s ability to provide client support services;
- the efficiency of the Group’s marketing efforts;
- the absence of any service interruptions or delays;
- the Group’s compliance with laws and regulations;
- the ethical conduct of employees and suppliers;
- the prevention of any actual or perceived data breaches or data loss;
- litigation or regulatory developments materially affecting the Group’s operations;
- the Group’s ability to address the environmental, social, and governance expectations of its various stakeholders and meet its own stated objectives in these domains.
Loss of brand equity or reputational damage from one or more of the factors listed above may reduce demand for the Group’s offerings and have a material adverse effect on its business, financial condition, results of operations, and prospects. Moreover, any attempts to restore the value of the Group’s brand and rebuild its reputation may be costly and time-consuming, and such efforts may ultimately not be successful.
Safeguarding and enhancing brand recognition is a cornerstone of any successful business strategy. To mitigate the risks associated with brand damage, several key strategies have been implemented by Pluxee. Firstly, the Group built a robust trademark protection strategy. Pluxee registers and protects trademarks in each country where it operates to prevent unauthorized use or infringement. Secondly, Pluxee employs tools such as social media monitoring, to allow Pluxee to proactively identify and address potential threats to the Group’s brand reputation. Additionally, Pluxee has developed comprehensive communication guidelines and policies under the responsibility of the Communication department, ensuring that all brand messaging is aligned and consistent. The Group’s strong communication plan to support brand reveal and build brand awareness is deployed worldwide by its well-staffed communications team, equipped with the necessary skills and resources.
To further protect its brand and reputation, Pluxee has established a robust crisis management and business continuity plan at all layers of the Company. This plan outlines the Group’s response procedures in the event of a negative incident, ensuring that it can quickly identify, assess and address issues, minimize damage, accelerate, recover, and restore public trust. This plan is regularly tested through crisis exercises. Moreover, Pluxee’s Ethics Charter, Code of Conduct and the derived specific policies outline Pluxee’s principles and expectations for all stakeholders and serve as guiding principles for the Group’s business practices and help prevent unethical behavior that could harm Pluxee’s integrity and reputation.
The Group operates in a highly competitive environment, with intensifying competition in recent years. (For more on Pluxee’s competitive landscape, see section 1.4). Indeed, the sector in which the Group operates has become increasingly digitalized in recent years as benefits have transitioned from paper vouchers to plastic cards and digital solutions. Consumers now expect digital and seamless payment experiences.
The Group faces competition from historical global competitors as well as from local players. The Group has been competing with its historical global competitors in a context of gradual digitalization of products. However, new entrants (including digital–native businesses) may enter one or several markets with new technology and fully digitalized products and services which could offer more digital and seamless experiences to clients, consumers, and/or merchants. Further, these new entrants may use different business models that could be preferred by clients or merchants due to their lower cost, ease of use, or popularity among employees. These business models may generate lower margins, which could exert more financial pressure on Pluxee, despite the Group’s extensive client human resources network and affiliated merchant network.
The Group’s growth, its profitability and the diversity of its revenue sources depends on its ability to continue to innovate, develop and adopt new digital technologies to expand its existing offerings, proactively identify new revenue streams, and improve cost efficiencies in its operations, all while meeting rapidly evolving client and consumer digital expectations.
The capacity of the Group to retain clients and merchants and to sign new contracts is therefore closely linked with its capacity to:
- maintain technological advantages;
- innovate to meet the expectations of its clients, consumers, and merchants;
- execute and deliver on the digital initiatives in which it invests;
- respond effectively and in a timely manner to changes in technology affecting its product portfolio.
If the Group is unable to meet these challenges, its ability to compete effectively could decline, and the Group could lose market share as a result.
Pluxee is focused on differentiating itself through innovation in its portfolio of offerings, products, and solutions, and the quality of the experience provided to its clients, consumers, and merchants. By investing approximately 10% of its annual revenues in capital expenditure over the next three years, with a primary focus on product, technology, and data, the Group aims to further develop and enhance its digital offerings. This includes exploring new service areas through its own Payment and Product Engineering capabilities, and through relevant partnerships or disciplined M&A.
To better understand and meet the evolving needs of its clients and consumers, the Group has established and will continue to implement processes and leverage tools to gather insights and evaluate satisfaction more frequently. This enables the Group to identify areas for improvement and tailor its offerings accordingly. Furthermore, the Group actively monitors competitors’ activities, regulatory changes, and market trends across all geographies. Thus, the Group is well-positioned to navigate the competitive landscape and maintain its strong market position.
Part of the Group’s business strategy relies on strategic transactions, which could involve acquisitions and combinations of businesses or assets, strategic alliances or joint ventures with companies. Through such strategic transactions, the Group may aim to seek opportunities to expand the scope of its existing services or add new clients. The Group may not be able to successfully identify suitable candidates in the future for acquisitions at acceptable prices or at all, have sufficient capital resources to finance potential acquisitions or be able to consummate any desired transactions.
Acquisitions and the subsequent integration of any acquired companies involve a number of risks, including the following: (i) the business plan assumptions underlying the Group’s valuations may not be accurate, especially those relating to synergies, client retention or consumer demand; (ii) the Group may not be able to successfully integrate the acquired companies, their technologies, their product ranges and/or their employees, as a result of which such acquisitions may not deliver expected synergies; (iii) there may be legal risks and liabilities related to the acquisition or the acquired entity’s historic operations, which may be unknown or undisclosed at the time of the acquisition and for which the Group may not be indemnified fully or at all; (iv) the Group may be unable to retain key staff members or clients of the acquired company; and (v) the Group may increase its leverage in connection with its acquisitions, which may result in a decrease in its credit rating.
Pluxee employs a rigorous and comprehensive approach to mergers and acquisitions (M&A), with a particular focus on mitigating risks throughout the process.
Upon identification of a potential acquisition target, the Group’s M&A team, in close collaboration with the Strategy team and the relevant business leaders, orchestrates a thorough due diligence exercise. This involves coordinating investigations and audits across various departments, including finance, legal, and information systems and technology. External consultants are also retained to provide expert analysis and validation of critical aspects such as the target’s integration plan and asset valuation.
Notably, Pluxee’s M&A processes include integration preparation alongside assessment. All aspects of integration, including cultural, human resources, operational and technological, are addressed from the very beginning of the due diligence process. This helps identify potential challenges early on and allows for a strong control of the transaction-related risks and for a smooth transition.
To ensure strategic alignment and rigorous oversight, Pluxee’s Investment Committee diligently validates investments, reviews the Group’s deal flow, and monitors integration progress and deal performance. Furthermore, Pluxee maintains strong strategic alignment on M&A priorities with its Board and main shareholder, with ongoing transaction updates provided to the Audit Committee.
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6.3 Internal control procedures related to accounting and financial information
Pluxee’s Finance department is responsible for preparing the accounting and financial information. The Group and local finance teams have established standard procedures and integrated tools to produce and process financial information.
Local teams produce, on a monthly basis, a monthly and a cumulative (year-to-date) income statement starting at the beginning of the fiscal year, a balance sheet, and a statement of cash flows. Three times a year they also prepare updated forecasts for the next quarters and for the full year based on the year-to-date achievement and the updated forecast for the rest of the fiscal year. The entirety of this information and the related financial statements are consolidated on a monthly basis by Group Finance.
Pluxee’s Group Finance team, comprised of the Controlling department (including the Consolidation, FP&A, and Accounting Principles departments), the Treasury and Financing department and the Investor Relations department, performs controls and analyses to ensure the reliability of published accounting and financial information.
- preparing Pluxee’s Company financial statements and Group consolidated financial statements within the timeframes required by law and in accordance with International Financial Reporting Standards (IFRS) as adopted in the European Union;
- managing the budgeting and forecasting process and preparing management reports, while ensuring that data is consistent;
- preparing the documents necessary to communicate financial results and to enable Pluxee’s management to prepare the compulsory financial reports and related materials, including financial press releases and investor presentations;
- designing and implementing Pluxee’s accounting and management methods, procedures and guidelines;
- identifying and overseeing any changes to Pluxee’s accounting and management information systems that may be necessary; and
- developing and maintaining a financial reporting tool that aims to ensure the compliance of local accounting standards with regulations, their availability to all parties involved in the preparation of accounting and financial information, and their translatability into Group accounting standards in compliance with IFRS.
Pluxee’s Tax department designs and publishes the Group Tax Policy. This policy aims to achieve tax consistency worldwide and to ensure that taxes due are paid in compliance with local tax rules in the various geographic regions in which the Pluxee Group operates. Both local and global tax teams ensure that significant changes in local, European, and worldwide tax laws are anticipated and correctly applied.
The Audit Committee reviews the annual and half-year financial statements and the external independent auditor’s conclusions to form an opinion before the final review of the financial statements by the Board of Directors. At the Annual General Meeting of December 18, 2024, the Company appointed PricewaterhouseCoopers Accountants N.V. as independent auditor for one more fiscal year. The independent auditor’s report on the Fiscal 2025 financial statements is in section 4.3 Independent auditor’s report.
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6.4 Board declaration
Based on the Company’s current state of affairs, the reports made directly available to the Board coming from different processes, audits and controls, and the information the Board has received from management, the Board believes to the best of its knowledge that:
- the internal risk management and control systems provide reasonable assurance that the financial reporting does not contain any material inaccuracies;
- this Annual Report provides sufficient insight into any material failings in the effectiveness of the internal risk management and control systems with regard to the risks associated with the strategy and activities of the Company and its affiliated enterprises (including strategic, operational, compliance and reporting risks);
- it is justified that the financial statements have been prepared on a going concern basis; and
- this Annual Report states the material risks and uncertainties to the extent that they are relevant to the Company’s continuity for the period of 12 months after the preparation of this Annual Report.
It should be noted that no matter how well-designed, the internal risk management and control system has inherent limitations, such as vulnerability to circumvention or the potential to override the controls in place. Consequently, no assurance can be given that the Company’s internal risk management system and procedures are or will be, despite all care and effort, entirely effective.
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7.1 Share capital
7.1.1 The Company’s spin-off and listing
The Pluxee Group (“the Group”) encompasses the former Benefits and Rewards Services business segment of the Sodexo Group, separated from Sodexo’s On-Site Services through the distribution of Pluxee N.V. (the “Company”) ordinary shares to Sodexo shareholders and the subsequent admission to listing of Pluxee’s ordinary shares (“Ordinary Shares”) on the regulated market of Euronext Paris on February 1, 2024 (the “Spin-off”).
The Spin-off required the implementation of a number of preliminary transactions involving the transfer of interests in order to separate Pluxee’s operations (former Benefits and Rewards Services business segment of Sodexo). In particular, the Group entered into a series of carve-out transactions impacting Pluxee’s share capital over the course of the 2023 calendar year through February 2024 (see Fiscal 2024 Annual Report; and section 7.1.2.2 History of share capital).
On January 30, 2024 the ordinary general meeting of Sodexo S.A.’s shareholders approved the Spin-off, which consisted of:
- the distribution by Sodexo of 100% of the Ordinary Shares to its shareholders by way of distribution in kind deducted from Sodexo’s reserves (distribution en nature prélevée sur les réserves); and
- the subsequent admission to listing and trading of all the Ordinary Shares on the regulated market of Euronext Paris.
When the Spin-off took place, 147,174,692 Ordinary Shares, representing 100% of Pluxee’s share capital and voting rights (other than certain shares retained by Sodexo for adjustment purposes) were distributed to Sodexo shareholders (other than Sodexo itself) in proportion to their equity interest in the share capital of Sodexo, at the rate of one Ordinary Share for every Sodexo share that such shareholders beneficially owned on the record date of February 2, 2024.
Pluxee became an independent public company, no longer part of Sodexo Group, on February 1, 2024. Ordinary Shares began trading on an independent basis on Euronext Paris at 9:00 a.m. CET on the same day.
The Spin-off entailed the establishment of a “Loyalty Share Register”, maintained by or on behalf of the Pluxee Group, in which the relevant details of holders of Ordinary Shares who requested to (and were otherwise eligible to) participate in the “Loyalty Voting Plan” were registered. The Loyalty Voting Plan enables holders of Ordinary Shares to request the registration of all or part of their Ordinary Shares in the Loyalty Share Register, with a view to receiving — in accordance with and subject to the terms of such arrangements as described in article 6 of the Articles of Association and the Loyalty Voting Plan, and any such additional rules and regulations that shall be published on the Company’s website from time to time — Pluxee special voting shares (“Special Voting Shares”). The Loyalty Voting Plan is intended to secure a degree of continuity in the governance in the event an unsolicited approach is made which could result in a change of control of Pluxee.
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7.2 Bonds and credit rating
On March 12, 2025, Pluxee announced the launch of its first program for the issuance of Negotiable European Commercial Paper (NEU CP) with a limit of up to 400 million euros in unsecured, unsubordinated notes. This program, primarily denominated in euros, received an A-2 short-term rating by S&P.
This new NEU CP program enables Pluxee to benefit from a flexible and cost-effective short-term funding solution while expanding the available options to support its financial strategy and diversifying its funding sources following the establishment of:
- a 650 million euro revolving credit facility in October 2023, and
- a subsequent 1.1 billion euro inaugural bond issuance on March 4, 2024, divided into two equal tranches maturing on September 4, 2028 and September 4, 2032, respectively.
On December 16, 2024, S&P assigned Pluxee a BBB+ rating, with a stable outlook. The rating notes regarding Pluxee and its issues may be found on Pluxee’s investors website.
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7.3 Financial calendar
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7.4 Dividend policy
The Company’s dividend policy seeks to secure long-term shareholder loyalty through a regular increase in the dividend. The policy contemplates an annual ordinary dividend to the holders of Pluxee ordinary shares targeting a payout ratio of at least 25% of the Group’s Adjusted net profit (attributable to the equity holders of the parent)1 for the relevant prior fiscal year.
Dividends will be subject to the Company’s compliance with applicable laws and will depend on, among other things, the Company’s results of operations, financial condition, level of indebtedness, capital requirements, contractual restrictions, business prospects, and other factors that the Company’s Board of Directors may deem relevant.
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8.1 Statement of the persons responsible for the Directors’ report
Sections 1 , 2.1 to 2.4, 2.8, 3, 5, 6, 7, 8.1, and 8.2 of this Annual Report concern the Directors’ report within the meaning of article 2:391 of the Dutch civil code.
The information contained in this Annual Report will enable shareholders to form an opinion on the situation of the Company and the operations, which are submitted to shareholders for adoption.
- the consolidated financial statements and the Company financial statements for the fiscal year ended August 31, 2025 prepared in accordance with the applicable accounting standards, provide a true and fair view of the assets, liabilities, financial position and profits or losses of the Company and undertakings included in the consolidation taken as a whole; and
- the Annual Report provides a true and fair view of the state of affairs at the balance sheet date, and of the development and performance during the fiscal year ended August 31, 2025 of the Company and undertakings included in the consolidation taken as a whole, and a description of the principal risks the Company and these undertakings face.
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8.2 Appropriation of results
Articles 31, 32 and 33 of the Articles of Association provide that the Board of Directors shall determine which part of the net profit for the fiscal year shall be attributed to the reserves. The general meeting of shareholders may dispose of a reserve only upon a proposal of the Board of Directors and to the extent it is permitted by law and the Articles of Association. Dividends may only be paid after adoption of the Annual Accounts from which it appears that the shareholders’ equity of the Company exceeds the amount of the paid up and called up part of the share capital plus the reserves which must be maintained by law.
The Board of Directors will propose at the annual General Meeting of shareholders on December 17, 2025 the payment of a dividend of 0.38 euro per Ordinary Share from the net profit of the Company for Fiscal 2025 of 335 million euros as shown in the Company statement of comprehensive income. The part of the full amount of profits shown in the Company statement of comprehensive income for Fiscal 2025 that will not be distributed, shall be added to the relevant reserves of the Company (in accordance with the Articles of Association and Dutch law) in order to further strengthen the capital position of the Group.
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8.4 Glossary
The terms “we”, “our” and “us” are used to describe the Group in the introductory chapter of this Annual Report. They refer primarily to the consolidated companies in respect of the Pluxee business.
8.4.1 Financial terms
Further increase in the average amount charged on the cards, digitally delivered solutions or paper vouchers issued by the Group.
Adjusted basic or diluted earnings per share is a supplemental non-IFRS financial measure. It is calculated by dividing Adjusted net profit (attributable to the equity holders of the parent) by, respectively, the basic weighted average number of shares, or the diluted weighted average number of shares.
Adjusted net profit is a supplemental non-IFRS financial measure and serves as the basis for calculating the dividend payout ratio. It consists of Net profit (attributable to Group equity holders) restated for the impact of items recognized in Other operating income and expenses, net of related income tax and related non-controlling interests.
Business volume issued corresponds to the cumulative value of benefits issued by the Group on behalf of clients in the form of cards, fully digital solutions, and paper vouchers, in respect of which commissions are charged to clients. Digitalized business volumes refers to the share of business volume, excluding Public benefits, delivered through non-paper form factors (i.e. cards and fully digital solutions). Digitalized business volumes issued is expressed as a percentage of total business volumes, excluding Public Benefits.
Business volume reimbursed corresponds to volumes reimbursed by the Group when such paper vouchers, cards and digitally delivered solutions are presented to merchants by consumers for payment, and in respect of which commissions are charged to clients.
Capital expenditures (CAPEX) refer to “Acquisitions of property, plant and equipment and intangible assets” as shown in the consolidated cash flow statement.
Client commissions correspond to commissions billed to clients on Business volume issued, when cards, digitally delivered solutions or paper vouchers are issued by the Group.
Annualized business volumes issued (BVI) generated from the new client contracts, excluding Public Benefits, signed and invoiced for the first time during the period.
Face Value corresponds to the amount marked on the cards, digitally delivered solutions or paper vouchers issued by the Group.
Float-related cash is a supplemental non-IFRS financial measure. It corresponds to the cash collected from clients in relation to the value loaded on cards or the issuance of digital solutions or paper vouchers, but not yet reimbursed to merchants (Float).
Float is calculated as Value in circulation and related payables minus Net trade receivables related to the float (corresponding to Trade Receivables related to the float restated from Advances from clients).
Merchant commissions correspond to commissions billed to merchants on business volume reimbursed when such cards, digitally delivered solutions, or paper vouchers are reimbursed by the Group.
Net Financial (debt) / cash is a supplemental non-IFRS financial measure. It evaluates the Group’s liquidity, capital structure, and financial leverage. Net financial (debt) / cash consists of gross financial liabilities and lease liabilities, minus the Cash and cash equivalents (net of overdraft) and Current financial assets.
Net retention measures Pluxee’s ability to retain and expand its client base. It corresponds to the evolution in business volumes issued over the year, excluding Public Benefits, resulting from: (i) the increase in average face value, number of end-users, cross-sales, (ii) the impact of client loss, and (iii) the full year impact of last-year cross-sales and losses. It is expressed as a percentage of business volumes issued over the prior year.
Non Float-related cash is calculated as Cash, Cash equivalents and Current financial assets excluding the cash collected from clients in relation to business volumes issued.
Portfolio growth corresponds to the increase in the number of final end-users from an existing client for a given product or service and cross-selling.
The Recurring cash conversion rate is a supplemental non-IFRS financial measure. It measures the ability of the Group to convert its Recurring EBITDA into Cash.
Recurring cash conversion rate consists of the ratio of Recurring free cash flow to Recurring EBITDA.
Recurring EBITDA is a supplemental non-IFRS financial measure and is used to assess the performance of reported operating segments.
Recurring EBITDA is calculated by deducting the impact of amortization, depreciation and impairment of intangible assets, property, plant and equipment, and right-of-use assets relating to leases (as reported in the line Depreciation, amortization and impairment of the consolidated income statement) from the Recurring operating profit (Recurring EBIT) presented in the consolidated income statement.
Recurring EBITDA margin is a supplemental non-IFRS financial measure that consists of the ratio of Recurring EBITDA to Total Revenues.
Recurring EBITDA margin organic growth is calculated as growth in the current period, calculated using the exchange rate for the prior fiscal period, and adjusted for the impact in the current period to include or remove the effect of acquisitions and/or divestitures that have occurred subsequent to the comparable prior period
The Recurring free cash flow is a supplemental non-IFRS financial measure. It measures the net cash generated from operations that is available for strategic investments (net of divestments), for financial debt repayment, and for payments of dividends to shareholders.
Recurring free cash flow is calculated as Net cash provided by operating activities as shown in the consolidated cash flow statement minus (i) Acquisitions of property, plant and equipment and intangible assets, (ii) Repayments of Lease liabilities, and (iii) Restatement of Other operating income and expenses on Net cash from operating activities.
Recurring liquidity generated by operations provides information to measure the net cash generated from operations regardless of the differences in regulations governing the issuance of digitally delivered solutions, cards and paper vouchers.
Recurring liquidity generated by operations is calculated as Recurring free cash flow plus the Change in restricted cash related to the Float.
Recurring operating profit (Recurring EBIT) is a supplemental non-IFRS financial measure and corresponds to Operating profit (EBIT) before “Other operating income and expenses”.
Revenue and Recurring EBITDA organic growth is calculated as growth in the current period, calculated using the exchange rate for the prior fiscal period, and adjusted for the impact in the comparable prior period to include or remove the effect of acquisitions and/or divestitures that have occurred subsequent to that period
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8.5 Forward-looking statements
This Annual Report contains forward-looking statements that reflect the Group’s intentions, beliefs or current expectations and projections regarding the Group’s future results of operations, financial condition, liquidity, performance, prospects, anticipated growth, strategies and opportunities, and the markets in which the Group operates. These statements may include, without limitation, any statement preceded by, followed by or including words such as “target”, “believe”, “expect”, “aim”, “intend”, “may”, “estimate”, “plan”, “project”, “will”, “should”, “would” and other words and terms of similar meaning.
Such forward-looking statements involve known and unknown risks, uncertainties and other important factors beyond the Group’s control that could cause the Group’s actual results, performance or achievements to be materially different from the expected results, performance or achievements expressed or implied by such forward-looking statements. These risks and uncertainties include those described in section 6.2 Risk factors of this report. Such forward-looking statements are based on numerous assumptions regarding the Group’s present and future business strategies and the environment in which it will operate in the future. Accordingly, readers of this report are cautioned not to place undue reliance on these forward-looking statements. These forward-looking statements are made as of the date of this report.
















































